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March 2024 by Natasia Sullivan
I was traveling to Vancouver to visit my family and needed to get a massage for my chronic pain. The front desk staff was amazing to see. I originally showed up for my appointment a day early and Elise was helpful in getting me in that morning.Elise has been so kind. They have such a delightful demeanor and so helpful.I saw Russel for my massage. Hands down THE best deep tissue massage I have ever received. They focused on a lot of areas that I do not receive massage for and it helped with my range of motion. I always recommend adding any essential oil or the biofreeze for muscle relief.Russel is top tier.Thank you for your kindness. I def will be booking here when I’m in town.
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January 2024 by Rob Hendon
In the end they couldn't be of service do to the comp process but Mel went out of her way and got me referred to another place. Forever in debt :)
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July 2023 by Pete Wylie
Facial was absolutely wonderful! Person doing it was very professional, and I enjoyed it greatly!!
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March 2023 by Ken Chapman
Months until theres an appointmet!!. I have numerous massages banked up because I can never get in to use them unless I book months out in advance or I actually go out of town Yet im sitting on hundreds of dollars worth of massages and they are still signing people up there although you don't have the capability to provide the services, Im, paying for. Im rarely able to book out appointments for more than a week or two because of work and childcare. I feel like I'm being ripped off.The therapists are usually friendly and professional but a little hit or miss.
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October 2022 by Christina Criqui
Why is it that you are hiring for a new esthetician every few months? Seems like an unstable work environment
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May 2022 by Briette Colville
I had the most amazing facial ! It was more relaxing and refreshing than I expected. My skin feels fantastic. Thank you so much ?
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March 2022 by Jordan Swetnam
I had an amazing massage, and they were able to book me 3 more with the same gal. I also found it really nice that there was essential oils on the head pad… it smelt amazing.
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March 2022 by Krystal H.
I'm really disheartened reading these reviews. Yes, it's tough to get in but when you're able to, it's the best massage! I have fewer headaches and improved sleep because of these massages. The people at the front desk are also quite friendly and helpful.
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January 2022 by Kathryn Ustick
I purchased 200.00 for gifts. They went out of there way to help me get the cards to mail on time. Thanks and happy holidays
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September 2021 by Chad O'Connor
Good therapists but if you sign up for a subscription they will go out of their way to not cancel it, don't have enough staff to properly schedule, and they even went as far as to block my number when I tried calling to figure out why they charged me a month after I finally was able to cancel my subscription.
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June 2021 by Brian T.
My wife and I were members for years. The issue I have, and it started prior to Covid, is you are billed monthly, yet monthly appointments are not available. You need to plan 7-8 weeks out to get an appointment. We cancelled with a combined 36 months of prepaid massages. It was more effort than it was worth to try and book time. I would suggest finding somewhere else for massages, this service is not relaxing they add stress to your life.
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June 2021 by CA Elias
Shame on Massage Envy. With a pandemic situation this past year plus, and the confusion of them billing and then not billing monthly, they cancelled my membership due to a credit card that expired.My card has expired before and they have reached out to me and it has been resolved. This time they cancelled my membership and there is no chance to collect my 11 sessions thatIAlreadyPaidForAttempting to book an appointment was at times difficult and frustrating.Posted hours for months prior to Covid were not consistent.Good riddance.Never again.
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March 2021 by Joshua Coleman
Good price for what you get. Find a therapist you like and stick with them.
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February 2021 by Candice Headley
So I have had Massage Envy for a year and due to pandemic I put a freeze on my account. I get a call in dec saying I owe $120. Didn’t even know my account was taken off of freeze. I pay the amount in 2 payments. I don’t get charged in Jan thought it was odd. I called and I cannot get ahold of anyone. Left voicemails no response back. I just looked at my account and boom got hit with another charge of $120....I called my old massage envy and now I need to figure out how to change home sites cause this one is ran poorly!
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December 2020 by Valerie Leimann
If I could give a negative rating, I would. Unethical business practices, lack of communication and maliciousness all for a few dollars. Here is the last email I sent after it taking over a month for someone to get back to me.Hello,I apologize for not being able to call today regarding my issues with my account. I have been lucky enough to work from home but that brings some challenges as I’m on the phone all day.I see I’ve been charged again. First it took over a month of constant contacting, calling/emailing both the location and corporate with no help, driving to the location after I was charged and told you were open and the doors were locked, phone were not operational for days even after charging peoples accounts. We are in another lockdown and you feel the need to charge me AGAIN? Bringing that account to a negative balance with a fee from my bank. Multiple people telling me someone would contact me with seven days then being told with 48 hours which neither were true.Please tell me how any of this is ethical even without a pandemic. Your solution is to freeze my account? I was told I would be refunded the hours or able to use them (which I wouldn’t given a freaking pandemic) and the charges for last month refunded, now I’d also like the charges done today refunded as well. I’m not going to ask you to pay the overdraft fee as it’s not your responsibility but any given good company would be empathic. There are people, like me, who are funding loved ones who are out of a job due to a pandemic.Under what circumstances is any of this appropriate let alone you knew we would be coming into another lockdown today and you STILL charged people? I cannot imagine the backlash you are experiencing.Why is it I can go into my gym and cancel my contract and be refunded due to this crazy pandemic without nearly the quarter of effort I’ve had to put into this and again your solution is to freeze my account? At this rate I wouldn’t be surprised if this location had multiple lawsuits in the works.Have some decency, seriously. This is outrageous, absurd, unethical, and honestly malicious in pursuit of a few dollars in the grand scheme of things.Do the right thing, refund me for the past two freaking months, I don’t care about the previous payments and hours I have booked as I will never be going to this association again let alone get a massage or facial treatment IN THE MIDDLE OF A PANDEMIC, and cancel my contract that started just right before this pandemic took place.I have nothing else to say other than do the right thing, be a company of values, have some customer service and stop being greedy. I know for a fact that this location specifically has endured some very angry people- information from your OWN EMPLOYEES.ValerieIf you have endured the same unethical business practice, please know I’ve contacted the AGO, BBB and will be filling against the Hazel Dell location.
