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March 2024 by Samantha Anderson
No complaints at all. Very friendly, informative, and communicative. Highly recommend.
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March 2024 by Darryl S.
My personal thanks to the team at Mackin's East Vancouver location, who took great care of me and my car! Tracey was able to get me in for an estimate two days earlier than my insurance company had scheduled, and she extended great hospitality to my partner and me at the shop, answering all our questions. Eric and John were cheerful and professional during the initial walk around the car. They determined that the repair was likely minor and, if parts were available, could possibly be completed in one day. Eric was clear about what Mackin's would do to get us back on the road ASAP. John immediately set out to get the parts delivered the same day. Neither of them over promised, which I appreciate, and it was clear from their actions that they would do everything possible to make sure things were done right. My insurance company had told me that it could take as long as three weeks to get my car back. The Mackin's team had me rolling in a good-as-new car in less than 36 hours! Well done! Thank you!
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March 2024 by Sean Williams
The insurance company low-balled the cost to repair my car. Mackin's Auto Body fought with my insurance to pay to true cost of the repair. It was 5 times what the insurance company had estimated. My car was repaired to pre-loss condition thanks to Mackin's Auto Body and their dedicated technicians.
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March 2024 by Heather Garcia
Contacted Mackin to let them know they needed to remove a claim for my vehicle. Instead, they kept the claim and deleted the wrong claim. They continued the process through the wrong claim. When I realized what was going on and contacted them, they claimed it was too late and that we had already signed a contract for the wrong claim. To be fair, my 19 year old son was the one who signed the contract because it was his car. Tracy did absolutely nothing but make everything very difficult for us. Had she just removed the claim when I originally called in, this would have never happened. My husband also spoke to the manager there who also claimed it was too late and set in stone. How they can screw up this big and not even take responsibility for their actions other than apologizing . Apologies don’t fix anything. Apologies don’t help us in any way. I will never take a vehicle to them ever again.
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February 2024 by Pat Martinez
Mackin definitely went above and beyond to accommodate and complete our vehicle repairs. Given a goal date, the Mackin team not only completed the repairs but delivered the vehicle almost a month before the stated return date. Nice job Mackin!!
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February 2024 by Nichole Fowler
THE BEST customer service!! 10/10 recommend!!
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February 2024 by Phyllis Williams
They did a great job! My vehicle looks new again and they kept me informed during the whole process.
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February 2024 by Gloria Belglo
Great service and quality work. Jeff is great he keep me informed what was going on .Keep on mind is going to take longer than the expected time they give you.
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January 2024 by Chris Lawson
Kudos to the entire team! I've never seen such a complete transformation on an older vehicle in so short a period of time. It's a Christmas miracle!
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January 2024 by Tamber Cummins
Fast service, great work and fantastic employees! Mary Ann is wonderful, a real gem! Thanks Mackin’s!!!
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January 2024 by Jonathan Reynolds
Very helpful and friendly. Quality work which is paramount in this industry, only down side is the patience that is needed to get a drop off date, they are always very busy.
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January 2024 by Erin Melnik
They ultimately did a good job with the repair service. I was referred to them through USAA and had to wait 2 months for the appointment. Once they took my car they had my car for 4 weeks to replace a rear quarter panel and paint it. It took way longer than expected and they sent me misleading texts that my car was almost finished and promising my car would be ready early the 2nd week, then next they claimed to be delayed due to wrong part ordered, then again a promise that my car would be ready the following week. Not really sure what was going on with that. Just glad to finally have my car back and the work seems fine.
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December 2023 by Brett Tramposh
Quality seems good - Honda OEM parts. Communication and extending the repair dates is my main gripe.Services: Painting
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December 2023 by James
My experience with Mackin's Auto Body Shop, particularly regarding the repair of my Chevy Silverado 1500, was noteworthy and worth sharing. The journey began with a slight hiccup, as it took the shop around two weeks to respond to my initial call. However, once the communication lines were open, the level of service was outstanding.A key aspect of my satisfaction was the excellent communication, which was particularly important as my wife was expecting our child around the same time the truck was scheduled for completion. The updates from Sheyla, my liaison at the shop, were not just regular but extremely detailed, providing much-needed relief during a stressful period. Knowing the progress of my truck's repairs and having it ready before our child's arrival was immensely reassuring.The repair work on my Chevy Silverado 1500 was exceptional. They skillfully handled everything from the front left tire cowl to the repairs on the back left, including the bumper, tailgate, and towing hitch. The truck was returned to me looking as if it just rolled off the showroom floor.Taking into account the initial delay but also the high-quality service, consistent updates, and the excellent repair work, I rate Mackin's Auto Body Shop a 9 out of 10. The overall experience was not just satisfying but provided significant peace of mind during a crucial time for my family.
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November 2023 by Greg Babonis
Having your vehicle in the shop sucks no matter what. Mackin's makes it a much less painful process. They do excellent work, keep you informed while they do it, and answer any questions you have. Every person I worked with was professional and pleasant, and exceeded expectations. This is not my first time getting repairs from them and I will continue to bring my business to them; and recommend them to others.
