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July 2023 by Kelli
I am adding/making an edit to this original review on 6/30)23... I have been going to this Jackson Hewitt location for the last two years including amended returns as well. The first time I had a good experience minus the fact that Jackson Hewitt charges way too much for a standard (head of household), basic form return. I think the first year I paid close to $500. I remember being shocked at that amount until I was told it would cost over $700 this year. I mean that's crazy. I wasn't really impressed with the service I received. My tax preparer gave me her cell phone number yet she seemed annoyed when I would try and contact her on this line. I assumed it was a work phone, and of course if you're not working I completely understand, however, I don't know your days off, so the way in which she responded really put me off. I wouldn't expect a response until she returned to the office, and I always made that clear. I believe in setting boundaries. In addition to she also entered the wrong address on my returns, and told me numerous times my amended taxes would be sent by mail. News flash... if you put a checking account number on the actual return... they will be sent by direct deposit. I went and looked at the copies I had and she did make errors on my address and put my checking account info down as well. We all make mistakes, but I think it was just the overall experience of not getting the help, or customer service I needed after paying nearly $700 for an hour at most appointment (where she did most of the data entry work) was disappointing. I won't be returning next year. I felt SOL when I needed it the most, and had questions. I wish I didn't have to write this, but I felt compelled to warn others of potential downfalls. Do your taxes somewhere else. It's too expensive here.
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July 2023 by Kelli Leistiko
I am adding/making an edit to this original review on 6/30)23... I have been going to this Jackson Hewitt location for the last two years including amended returns as well. The first time I had a good experience minus the fact that Jackson Hewitt charges way too much for a standard (head of household), basic form return. I think the first year I paid close to $500. I remember being shocked at that amount until I was told it would cost over $700 this year. I mean that's crazy. I wasn't really impressed with the service I received. My tax preparer gave me her cell phone number yet she seemed annoyed when I would try and contact her on this line. I assumed it was a work phone, and of course if you're not working I completely understand, however, I don't know your days off, so the way in which she responded really put me off. I wouldn't expect a response until she returned to the office, and I always made that clear. I believe in setting boundaries. In addition to she also entered the wrong address on my returns, and told me numerous times my amended taxes would be sent by mail. News flash... if you put a checking account number on the actual return... they will be sent by direct deposit. I went and looked at the copies I had and she did make errors on my address and put my checking account info down as well. We all make mistakes, but I think it was just the overall experience of not getting the help, or customer service I needed after paying nearly $700 for an hour at most appointment (where she did most of the data entry work) was disappointing. I won't be returning next year. I felt SOL when I needed it the most, and had questions. I wish I didn't have to write this, but I felt compelled to warn others of potential downfalls. Do your taxes somewhere else. It's too expensive here.
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April 2023 by Aleksandra Śliwińska
Unfortunately we had very disappointing experience with their service. We used different tax preparers in the past and never had to worry about anything. First of, Ray was claiming that he is there to answer all questions and help us to understand tax, then he moved us to another person because he was not certified in NY state taxes. When we had questions he just dismissed our messages and never called back/responded. The person we met second time, asked us to just pay 300$ and mail our tax forms ourselves. This never happened to us with other tax preparers. If you pay so much for tax preparation you should expect that the service is provided fully. They were not credentialed in e filing for NY state tax therefore the return had to be mailed in paper and the return will take almost a year because of it. At the top of that, we were provided with tax payment coupons that were not working. Not trustworthy place and you would save yourself a worry by going somewhere else.
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April 2023 by derrick joyce
I had a great experience, Angela my tax preparer was informative and answered all my questions. I will return next year to get my taxes done.
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April 2023 by Tathina Richards
First time to file with Jackson Hewitt and it was smooth. She even offered to help me with last years filing from H&R Block that was wrong. She was friendly and I will definitely go back again.
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April 2023 by David Schnoor
I end up paying maybe about $1,000 less than I planned total. Angela was very helpful and good at her job!
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March 2023 by Anthony Hoffmeister
My experience was excellent with JH! I didn't have an appointment and was accepted within 20 minutes. Ray, my agent was exceptional. I would highly recommend going here for all your tax needs.
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March 2023 by James Cronin
We just moved to the Vancouver WA area and I decided to use one of my days off to file my taxes. I googled the closest Jackson Hewitt location and showed up and was told they were completely booked so they referred me to another location inside the Walmart just down the street from that location. The appointment was for 1 pm. So we drive there and we notice the small location in the Walmart was closed. I assumed it was because there was only one lady there and she was on her lunch break. No big deal as we were early anyway. So we just walked around the Walmart. 12:45 came around then 1 and no one had showed up and her phone was ringing pretty frequently. 1:15 came around and I called to other locations and one gentleman named Tracey had taken my name and phone number and spoke his his manager and Angela waller. I was told that Angela would be able to assist me at her location. So I agreed as apparently the lady at the Walmart location was apparently out sick. We got there and Angela was quick, friendly and eager to assist. She was very thorough and efficient too. She explained every little detail and answered all my questions and even went above and beyond to put me in contact with the Oregon irs about last year's tax return. I would highly recommend Angela waller at the st. John's location in Vancouver. She definitely saved Jackson Hewitt from getting a negative remark in my book!James C.
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March 2023 by Peggy Muhly
Easy to get appointment. Angela was friendly, professional, and efficient. This was our second year and we will return again.
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March 2023 by Leonard Schafer
I haven't had such a pleasant experience paying taxes ever! Thank you Angela!
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March 2023 by James C.
We just moved to the Vancouver WA area and I decided to use one of my days off to file my taxes. I googled the closest Jackson Hewitt location and showed up and was told they were completely booked so they referred me to another location inside the Walmart just down the street from that location. The appointment was for 1 pm. So we drive there and we notice the small location in the Walmart was closed. I assumed it was because there was only one lady there and she was on her lunch break. No big deal as we were early anyway. So we just walked around the Walmart. 12:45 came around then 1 and no one had showed up and her phone was ringing pretty frequently. 1:15 came around and I called to other locations and one gentleman named Tracey had taken my name and phone number and spoke his his manager and Angela waller. I was told that Angela would be able to assist me at her location. So I agreed as apparently the lady at the Walmart location was apparently out sick. We got there and Angela was quick, friendly and eager to assist. She was very thorough and efficient too. She explained every little detail and answered all my questions and even went above and beyond to put me in contact with the Oregon irs about last year's tax return. I would highly recommend Angela waller at the st. John's location in Vancouver. She definitely saved Jackson Hewitt from getting a negative remark in my book!James C.
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February 2023 by Adelina Valencia
I had gone in last year to a different location, I had to go back twice because they were done incorrectly from the original time that I filed and Angie was able to fix them both times with no issue. I had received a letter stating I owed money to the IRS from a mistake that was done the first time and Angie was once again able to fix that issue resulting in me owing nothing. I’m truly grateful for her time and effort in fixing someone else’s mistake. I will be going back because of her great service!
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February 2023 by Mary Low
Ray was very knowledgeable and extremely kind. We arrived early, and he got us right in. We will ask for him again next year!
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February 2023 by Hazel Stabe
Was so pleased when saw that I was scheduled with the person who did my taxes last year. She's the best!
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May 2022 by Maddie Christian
Angela W. was very helpful in assisting me with my amended return. Explained everything step by step and helped achieve the maximum refund possible :)
