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August 2024 by Beverly R.
I'm writing this review because of the awful communication this place has. I was just charged $180 dollars for not giving a 30 day move out notice- which, fine, whatever, it was on the contract.
However, on the day I had called not only this place, but also their online support, they didn't bother to mention that?? They assured me that I'm good to go, and I thought I was. Until they sent me multiple late fees and additional lien fees. Great that they waived off the $20 late fee but thanks that I have to pay $160 because of the incompetent communication this place has.
I paid my rent in June. I realized I didn't need the storage unit anymore due to change in plans and finances. I never "moved in," as I never moved my stuff into the unit or got a lock for the unit. I told the representative this and that I would like to cancel since I don't need it anymore. The representative told me I was "good to go"
I tried calling multiple times after the bills, no answer. Their online website support is not to be trusted.
Not to mention, the first day I rented, their system was down, so I had to go there in person, fine, that's alright. I work from 8:00-4:30pm, I had to rush here after work, and had to wait an extra hour because of the representative.
He reassured me that I would have access to the storage unit after office hours since gate access will be open until 9pm and he'll leave my storage unit unlocked. I come back thirty minutes later with my stuff. We couldn't find our storage unit, but after looking for 30 minutes, we finally found it, and the building access was locked. I couldn't get in. It's 7 pm. This place is not closed yet, there were also people going in and out.
I had to come back on Saturday to finally gain access. First, the building access was broken. Second, my unit wasn't even unlocked...
Just talked to a representative today, and he said that I would be able to pay off the fees online since I didn't have my wallet with me at the moment, I couldn't pay over the phone. I went online, and my account is locked. I couldn't pay it online. That's another thing they gave me the wrong info about, I guess. I have to try to get a hold of them for an entire day just for one simple thing...
Sure, they were nice enough. But this place is the worst if you're busy, as they don't even bother to contact you properly, and they're hard to get a hold of.
If I could give this place 0 stars, I would.
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July 2024 by Alex Pacheco
Best customer service,Don made it so simple i was in n out in 15 minutes place was very clean organized and just a great friendly feeling!!!
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July 2024 by Maria Sheehan
Don was super professional, the whole process was extremely easy. The storage unit is easy to get to. Very grateful
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July 2024 by J M
The help I've received from Don has been seamless! I highly recommend this location for filling your storage needs...
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July 2024 by Terry Lansing
Great management, clean, secure storage that I have used several times.
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June 2024 by M.G Ghabra
Don is really a pro and very much customer service oriented. Great customer service.
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June 2024 by William Maret
A nice place to have your belongings. At first I had some issues with payments but that was just a simple mistake. I would definitely recommend this to anyone looking for storage.
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February 2024 by A Dubz
Tried to reach them multiple times. No answer. Got a text from them, called it and it was an emergency number. Gave up and took business elsewhere.
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November 2023 by Bridget Dominguez
Great customer service , don was great. Prices are very affordable
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October 2023 by Michelle Watts
Came in to get an additional unit and Don was able to not only find me the right size unit but also in the same building as my other unit.He also goes out of his way to me feel welcome. This is my favorite iron gate out of them all.
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October 2023 by kasey marie
Don and Brandy were wonderful. Super efficient. We were in and out with a new storage unit in minutes. Location is very clean too :)
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October 2023 by gilbert basa
I give this place a 5 High flying shooting stars Don the manager is awesome helpful and professional.. Helps me find what feeds my needs with best price.. thanks Don
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October 2023 by Brittany Vinsant
This place has amazing customer service. I feel safe leaving my stuff here and Don was amazing!!!!! Rates are also very affordable.
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September 2023 by Matthew Campbell
Horrible customer service!!! Lazy about answering the phone!!! Rude to customers who spend alot of money to rent there expensive units!!! Zero stars if I could!
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August 2023 by mattman 55
Solid and secure storage facility.
