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September 2024 by Huong Vo
They charged over $200 for diagnostic. They said they’ll call me to let me know but never did. I called them 5 hours later and they told they don’t know what is wrong with the car. And to fully know what is wrong I have to pay an additional $1000 for them to know what is wrong with it. So I have to pay $1200 + just to diagnosis, and that is not including any repairs. Absolutely ridiculous. And the front lady was very rude. All she can said was “I don’t know”.
Update: I got my car fix for $300 somewhere else, and it took less than 2 hours. There was no need to “drop the gas tank” or whatever. So a rat or a squirrel chew a hole in one of the pipe that carry gas to the fuel tank. The tech looked under my car and in less 2 minute he found the problem. Honest-1 quoted $1200 just to diagnose the car. Wow. Talk about incompetence and dishonest. “Honest-1” - change your business name, the irony is laughable.
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September 2024 by Ashley Taylor
Staff are amazing, always get the best customer service. I started coming here after having a bad experience else where, and now I won’t go anywhere else.
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August 2024 by Gary Naffziger
Name of this business should be called not very honest one auto repair. Drop car off stating car will not start occasionally have to jump. Tell me alternator is bad $2100. One week later same symptoms occur. Have to jump to start. Now inform me battery needs replacing 600.00 additional. Seems to me alternator did not need replacing in the first place. I asked for a computer print out from the car saying it was a bad alternator. They somehow do not have it. Terrible, how do they stay in business?
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August 2024 by Leonor Lopez
Absolutely amazing job and great price. I called about five places looking for a quote on changing my serpentine belt and they were all almost $100 more than what I was charged here.
Since I diagnosed the car myself other places also wanted to charge me a diagnostic fee ranging from $80-$200. When I called honest auto care there was a lovely lady on the phone who said they would be happy to check it free of charge and if it was just that I needed to tighten the pulley they would do that as opposed to replacing it without confirming. I dropped my vehicle off this morning, and was able to pick it up by lunchtime with my new belt. Everyone here was so courteous and kind
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July 2024 by MacKenzie Kennedy
Office lady is rude and dismissive. I specifically asked for items such as an alignment and oil change and they acted like I was stupid and didn't ask for the items to be done. When I called to point out that my maintenance required light was still on and that I had asked for an oil change and to confirm if it had been done they told me "no it hadn't and that it was fine because they added some oil even tho it was low and if I wanted to "waste my money" I could come in and get it done but other than the oil filter struggling a bit I should be fine for a few thousand miles. And in regards to the light i could look it up in my manual or on google to reset it, its super easy". When i again pointed out that i had asked for a maintenance to be done on my vehicle and it wasnt all i got in response was "we are human and miss things" how about some customer service? Your whole job is to preform maintances asked for and notify a driver if there are other concerns. Never offered to do it free of charge or at a discount due to there admitted mess up. Talked to me like i was an idiot. And not to mention tried to lie and say that we never asked for the oil change to be done in the first place. Such a joke. If I ask a mechanic for something to be done I expect it to be done. If my car gets damaged because of this I'm suing.
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July 2024 by Gloria Cortez
Worst experience me and my husband had we will not be going here again..
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July 2024 by Steve
I have been going to Honest-1 Auto for my oil changes for many years. They have always completed them quickly and without problems. They regularly run a deal through groupon of around $80 for 4 oil changes, and sometimes you can get it even less than that. It's a super good deal. The people are friendly and honest. I realize the oil change is to get you in the place to find other maintenance items, that they can sell you. Many shops do this. Actually, I find it helpful to have someone look over my vehicle to find issues. At this point, I can either do the work myself or have them do it. The vast majority of the time, the work they find, is truly something that is of concern. I have gone to other shops where they tell me bogus problems, which Honest-1 doesn't do; I appreciate this.
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May 2024 by Missy Stearns
Worst experience I have ever had. Brought the car in 3 times, and now it is totaled. They are claiming that they had no fault in no pressure test being done and now saying that my car is just old. Susie, also dodged my calls so I had to go in person to talk to someone. I would NOT recommend this place to anyone. Take it anywhere else for your cars sake.
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May 2024 by CeElla Washington
Very unwelcoming
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March 2024 by Dawg Mcneal
I really like the hospitality and how fast they were able to let me know what exactly was wrong with my Jeep I definitely recommend them to anyone
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February 2024 by Rose Monette
Most of the time had great service, however they added on and charged me for additional services I do NOT request, without my consent, at my last oil change. I will not be returning.
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February 2024 by Adam
By FAR one of the best auto care places in the Vancouver area. Repair costs weren't even that much more compared to other estimates I had, and those places didn't seem to diagnose my issue as well as your team did. Customer service is stellar, staff are extremely knowledgeable and passionate about their craft and it shows. You guys have a new long term customer!
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February 2024 by Hefner Berdon
Very helpful crew. Thank you for your help
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February 2024 by Allen Satra
My only issue was I told them on the phone when I made the appointment that you had to take the grill apart they looked it up and seen that I was right. Quoted me 0.8 hours to do the job but when I showed up about a half hour into it they came out and said well you can't just change the bulb. They forgot to write down what I had told them. I could have swore they quoted me less over the phone but whatever it's fixed now.
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January 2024 by virginio aquino
Went to get an oil change and my car had no issues before I went in, after I had got my car back the check engine light was on. I'm never coming back here again.
