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December 2023 by Monica K.
Nothing special going on to give 5 stars. The place is under construction at the moment and while I get that.... Yesterday they were testing fire alarm at 9 am without warning. Yep scared me half to death the first time. However it went off 5 more times that morning so you get used to it. Just wish I had had a heads up. Other than that it's a nice place to stay except it could use some sound proofing inside and out.
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December 2023 by Mayna Myers
It is under construction so.... The fitness room is not open and I use that room every time I stay at a Holiday Inn if I canThey are still serving breakfast but the whole front end is under construction.
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November 2023 by Gerry Elwood
The room was fine, breakfast was great and staff were delightful. I was unaware of all the renovations so when I arrived late at night from the airport (and alone) the parking lot and entry felt creepy to me.
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October 2023 by Harpoonarooney
The place is a disaster!!! It's currently undergoing a makeover, so it's orchestrated madness. The staff are simply brilliant!! Friendly, kind, and professional. On my stay, there is a guest (used in the LOOSEST form of application) who's charges think running the halls, jumping from the couch to see who lands furthest away, and running from one wall to the next is perfectly acceptable no matter what time of day or night. We'll, if you are reading this: BE A PARENT and explain that there are others who are road weary from travel, get up at 4am to SERVE this Country, and get back in around 7pm and they sure as shootin' don't appreciate being disturbed by another guest who OBVIOUSLY could care less about anyone else! Ah! But then again, it IS a Holiday Inn. Their breakfast is simply scrumptious! Pancakes!! Bacon, sausage, breads, pastries, real butter, and their coffee? Look out, Starbucks! And amid all the construction? Their breakfast area is just as clean and neat as you'd want it. Well done!Rooms: The rooms have paper thin walls. There seems to be NO sound deadening in the walls, halls or floors. I mean, when you can hear your neighbour above you urinating...well, you know? And you can CLEARLY hear every word spoken in the room next to you. Or hear the child screaming across the hall and three doors down...Noteworthy details: When the remodelling is complete, you won't recognise this establishment. And they appear to be working from 6am to near midnight. Are you a "heavy sleeper"? Fear not! Their fire alarm will rouse the dead! They are in a prime location, minutes from the business park, food, freeways...
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October 2023 by Fran Nafts
Same as last time. They haven't finished their remodel. It's been months. Containers took up too much of the parking lot. We had a finished room which was nice. Getting to breakfast area was sectioned off do to main floor is still under construction.
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October 2023 by Neal Brooks
We were unaware of the total renovation taking place and it was difficult to find parking. The updated rooms were clean and fresh. The first floor is a train wreck however. Outside there are dozens of Connex storage containers you have to navigate through to get to the main entrance and find padking.Rooms: Remodeling is in process so beware. Duat everywhere downstairs.
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August 2023 by Mandy Barge
This hotel is very convenient to PDX. Currently in the process of updating. Stayed in an updated room and it was very nice. Comfortable mattress and bedding. Staff was friendly. Only complaint was there was hair all over the bathroom floor. Super gross, but the rest of the room seemed fine.
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August 2023 by Lori Cleary
Had a very poor experience here. Booked a two-queen suite about 3 weeks in advance. At the time of booking the suite upgrade was $25/night over a standard two-queen room. When I arrived I discovered the property was under renovation. The desk agent told me that I would have learned about the renovation if I had clicked on a tiny notice at the bottom of the page. Needless to say I didn't see it and I feel something that major should be a pre-book popup that you have to click to bypass.Anyway, the "suite" was nothing but a loveseat against a bare wall. There was no table, no lamp, no TV. Bare walls. When I asked for a standard room instead, I was offered only $5/night rate adjustment. Wasn't interested in changing rooms for virtually zero dollars back. Then learned that the refrigerator didn't work. The hair dryer was a tiny, low-power travel unit and the "conditioner" in the shower dispenser was filled with body wash. No ice except on the first floor. There was too much wrong with this stay to even name. I paid approximately $180/night for my room (sunday-tuesday) and the only good thing I can say is that the linens and the bathroom were clean.
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December 2022 by Melinda Miner
I would rate it as a 3 to 4 star hotel. Not a luxury hotel. The room was really clean. Very comfortable bed, with good cotton sheets, good pillows, etc. Had a mini fridge and microwave. The lobby was very appealing, great breakfast area. Overall just a great place. There was a shortage of staff, but that is the norm anymore. The staff I interacted with was friendly and helpful. I'd stay again.
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May 2022 by Lee D.
Quality/Quantity -Good size, clean rooms, fridge and microwave in the room.So nice to have a warm complimentary breakfast.If you visit, you HAVE to try the sausage gravy (& biscuits)!!!Free coffee and tea, I think 24 hours. But at the end of the night, they ran out of hot water. We told one of the receptionists that the hot water was empty and she told us she was going to refill it.Atmosphere -Free wifi.Plenty of parking, easy in and out from the freeway.Indoor pool, hot tub.Small Gym.Small business center.Free DVD library, lounge area.Vending machine only on first floor, other floors were emptyCoin laundry.FYI - we already told the front desk, but the branch outside our window kept getting blown and hitting our window; this might be a future safety issue.Service - Excellent, the hot breakfast is what took this over the top. The employee in the breakfast room is such a hard worker, please give her a raise!!Price - I think approximately $120 a night.Owner Comment - Congrats on your success since 1991. Holiday Inn, the parent company, has been around since 1952.We had such a good experience (again) with your brand that you might be our go to stay in the future.
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July 2021 by Monica M.
First we noticed AC didn't work. As we inspected the room the bathroom wasn't cleaned. Had 2 ice creams melted in fridge. Sunflower seeds and granola in the dresser. Layers of dust everywhere. They are full so we couldn't be put in a different room. Also the sink has been leaking so profoundly that there's hard water stains. Reserved here because of the high ratings... don't always believe the ratings. Learned the hard way
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June 2021 by Tammy T.
Everybody that worked the front desk and serving breakfast in the morning was super nice and great customer service. The manager Gary went out of his way to help us out. His great management skills shows in his employees. We loved the room. Everything was great and the price was right. Will be back.
