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April 2024 by Wendyy Carter
We didn't have a great experience at this child care. 1st day no one knew who he was, no one knew he was sopose to start or where he was sopose to go. He was tossed around between 2 class rooms. I was told by someone that they moved him to a diffrent clas because the other teacher was unwelcoming to him. 2nd day he aparently got out of the building, I was told 3 difrent stories on what actually happened so I don't actually know. It was a constant struggle to get updates. Never received updates but one maybe 2 days. No one communicates my son stared to not behave and when I talked to him he said the teachers weren't nice and that they were being mean and his heart was sad. He said he was getting bullied by kids in the classroom. I immediately got on it and thought my son was the issue scheduled a behavioral therapist and all. He aparently progressively got worse and he was put on a 3 strikes your out. On his 3rd strike obviously he was told he couldn't return. The incident reports are ridiculous and show their lack of caring and negligence. My 3yo was left alone in the bathroom long enough to wrap himself in tolite paper and pretend to be a mummy. (Yes that was an incident repot). I couldn't even get him to stay at the day care in the morning. He was terrified to stay dad's course, him in.I will say he's been attending a new daycare and we've have had 0 outburst or incidents. He is extremely happy to stay in the morning. He excited when he wakes up and I struggle to even get him to say Goodbye when I'm leaving.
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September 2023 by ChillBruh
Not fun when I was going there, I’m 14 and still remember the people getting mad at me and others, they also were ok with the older kids bully us and they did absolutely nothing to stop it.
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July 2023 by The BAB Family
Kindercare has been so good to my son. He loves his teachers, they do activities with him every day and take really great care of him. He comes home happy and seems really content. I'm so happy I chose Kindercare for my sweet boy. Being a single mom and having to put him in daycare was tough but Kindercare has been amazing to us. I would choose them over any daycare.
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February 2023 by Abby G.
if I could leave zero stars I would. I don't normally make reviews. but I left my kids here ONE day and they came home with major rashes. blisters around their bottom. my son was left with no socks no shoes no sweater. My daughter was walking around all day with her shoes DRENCHED in water obviously her socks too, her legs frozen from the cold. And when I asked them about it all they could respond was "we were going to call but decided not to". My daughter could get pneumonia from this. I have never felt so disrespected as a parent. My child is still crying and can't even sit down properly without being in pain from his burning bottom. i do NOT recommend this facility.
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May 2022 by Derek D.
I was not going to post anything about this place, but we just received a summary of an abuse/neglect complaint that we made against this facility. Plain and simple, why would you change wording on an incident report if you were not trying to cover something up?My son went to Hazel Dell Kindercare South for one week. When my wife and I picked him up on the first day, we were immediately met by two staffers in the front office letting us know that there was an incident. My wife and I were not concerned after they explained to us that another child was "learning how to walk and dragged him down when the child tripped." The staffers explained that he may have a slight black eye and a few scratches. There was no report made for this incident nor were we called when the incident happened. Well, when my son was brought to us, we noticed that it was NOT a "slight" black eye, but a very visible and dark black eye with multiple scratches on his face.We held back all concerns and discussed things int he car. We agreed that if this happened again, we would pull our son from the facility immediately. There was no incident for the rest of the week until we picked our son up on Friday.On Friday, the staffers gave my wife an incident report that noted another child "scratched" my son's face while they were playing. Of course, we thought this was possible, but upon a closer look at my son's face, he had received another black eye, which was worse then the first, and MULTIPLE scratches on his face. My son was also visibly shaken.At this point, we could only assume that it was neglect or abuse. These kids were babies! My son was 18 months old! Scratches...yes. Multiple black eyes? Hell NO!We called the main office and corporate office to notify them of the incident. We were told that the "District Manager" was going to call us back and speak with us about the incidents at the facility. They were very apologetic and assured us they would help. We waited for a week with repeat calls from us with no response. After a week, we finally decided to call CPS.After calling CPS, someone from corporate finally called us back explaining that the District Manager was on vacation. However, the call came too late. We were stewing over this for a few days and no one seemed to care. Nevertheless, CPS did their investigation and here we are today.We received a summary of what Hazell Dale Kindercare South reported and they changed their story. They are now saying that they "noticed a bruise on my son's eye and asked him what happened". According to them, my son did not respond so they did not pursue it further. MY SON IS FKNG !* 18 MONTHS OLD!!!! How did they expect him to respond? Also, that is NOT WHAT THEY TOLD US WHEN WE PICKED HIM UP!!!Again, if you have to change your story to benefit your side, there is obviously something you are hiding. I am sure they will respond to this post and I will follow up with pictures. These are the facts!Do NOT send your child there. Reports they send you describing your child's day are very generic and fabricated. Another little tidbit: They would say my child was eating great and also described what he ate during the day. Lies! Most of the things that they said he ate, my son actually disliked and we could never duplicate those meals for him.
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December 2021 by Desiree Minchew
I justttt love this place. The director Jennifer is amazing I have been with her for 5 plus years. All 3 of my children have always loved her and the teachers. My oldest has some issues and Jennifer has always done everything to make sure he gets the time and effort he needs. I would recommend this place to everyone.
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December 2021 by Samantha Taylor
DO NOT TAKE YOUR CHILDREN HERE!!! THEY PUT HANDS ON THE KIDS AND THEN SAY IT never happened. Let a child tell a mixed child that his life didnt matter and black lives dont matter. Put teachers out of ratio. Not a good place at all.
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December 2020 by Emily Osborn
Love everything about this place! The staff is AMAZING. And I absolutely LOVE that they send updates daily. The teachers are genuine and thoughtful. The people who work here make life easier.
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December 2019 by alexandria Kufus
My son has been going to the center for almost a year and every day I pick him up he's always happily playing. As someone that has to have their children grow up in daycare I'm happy to have this place as an influencer on my child's life.
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December 2018 by Carla Fenwick
Love working in a family style setting
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December 2015 by Cynthia McGrady
Thus facility employs people that enjoy hurting others based on their own opinions
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December 2012 by Elena Bernard
My younger daughter has been attending this Kindercare center for the past 2 years and we could not be happier. This is a really warm and caring place. The management team is wonderful: I can always talk to Leisel and Jammie about anything and feel that they truly want to help. The teachers are very kind and caring. My daughter adores her pre-K teacher and I am not sure what we ll do next year when she starts school. We may have to visit her old pre-K class periodically :) The most amazing thing is that she now counts to 100 and has started to read - all before even entering Kindergarten! She might have learned some of it from her older sister but I am sure the learning activities at the center played a huge role in her achievements. In sum, I would definitely recommend this center to any family. I know how hard it is to leave your child in the care of other people, but this center is a really good place. I have no concerns or reservations ever when I say good byes in the morning and leave my little one in the care of the people who work at the center.
