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July 2024 by joel pelletier
Game stop Vancouver mall sold me a headset that doesn’t fit my console controller after I asked several times if it would fit. When I went to return it the guy who sold it to me was talking to his buddy while I stood in line and the other employee was busy with an actual customer ( but took about 45 minutes to sell him a ps5) I had been in line about 15 minutes being ignored by this guy even though I know he could see me in line. Made no attempt to help me then walked into the back room to clock out. When he came back out I asked him why he said this headset would fit when it clearly doesn’t so he says he can’t help me because he’s clocked out and i asked if there’s anyone else working who could process this return so I could leave since I’d been in line over 40 minutes at this point. He said no of course then goes back to talking to his buddy and I could hear him talking bad about me. I thought customers are supposed to be literally the one reason these people have their jobs Apparently he thinks customers don’t matter. When I finally returned it I was leaving and the same guy sarcastically says really loud have a nice day I promise one thing that I will NEVER return to this game stop or probably any game stop ever again. Management should look into training their employees so they not only actually know what they’re talking about when selling products but also pay attention to paying customers when they’ve been in line for a long time and not stand in the corner talking trash about a customer while trying to get sympathy points from his buddy. Screw game stop and that clown who works at the van mall location
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May 2024 by Ryan Enquist
They're always slapping on the one year warranty without telling you.
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May 2024 by sean mouser
They do not want business here. They don't price match and the don't do a hood job at selling pro membership
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April 2024 by drew z
Good games just don't trade your stuff in low value for them
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April 2024 by Derrick Ambrose
Love me some GameStop shopping.
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February 2024 by S Thompson
There's an employee named Anthony here who is PHENOMENAL! I had Eldin Ring on hold as a surprise to my boyfriend. I forgot my ID at home, so I needed my boyfriend to show his ID at the counter to purchase the game. Anthony was so cool to hide the game from my BF's line of sight, as to not ruin the surprise!
I think small gestures like that are lost when it comes to customer service these days, which I understand to some degree because life is punching down at most of us. But the small courtesy Anthony showed me today really made my week. Thank you so much Anthony!!
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February 2024 by Angelyka Cava
Pretty typical mall location standard Gamestop. Mostly modern games and a lot of things are locked away anyway. They don't have a wide selection and prices are not always the best.
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January 2024 by Garrett Sheline
Anthony was really nice and helpful and Let’s know when the LEGO Star Wars of the Lukeskywalker saga ?
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January 2024 by aiden plays
It's gamestop, so I'm sure most people know what they do. Only been here a few times. The staff was friendly and seem kinda knowledgeable,but cant expect them to play every game. As for selling thing here most the time you just feel ripped off. So all on all great place to get a decent priced used game. Great return policy on them. Just don't waste time selling them things unless you really just don't need them.
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January 2024 by Aspen Adams
Waited in line for half an hour. To be told they won't sell to me without an ID. Cuz the game is rated M. I'm almost 30.
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January 2024 by Anthony Miller
This was super disrespectful went here today to purchase a Nintendo DS for my son Christmas present. The price on the Nintendo DS $169 So I said, I would like to buy this supervisor male named Jasmine Oh no I have to change the price. I said no he says well it’s up in the computer different super disrespectful. I will definitely not be returning to this GameStop. I am Hispanic, and felt like I was being mistreated.
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January 2024 by ava wilson
someone please give julia a raise!! i lost my debit card a while ago and she still gave me a refund!! there was also a long line so props to the other workers! anyways thank you julia ?
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December 2023 by Terrence Earle
It is GameStop people should stop expecting more.
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November 2023 by That random Kitty
Game Stop is a great place to shop for all your gaming needs. They have an extensive selection of both new and used games, consoles, and accessories. The staff is always very friendly and knowledgeable, and they are always willing to help you find the perfect game for your needs. The prices are reasonable, and they often have good deals and discounts available. The store is well-stocked and well-maintained, and they always have something new to check out. I highly recommend Game Stop for anyone looking to buy video games or accessories.
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November 2023 by Nathan Somnitz
I've been going up to this GameStop ever since the mall put it in there. Very helpful and knowledgeable staff about any games that you have questions about. The prices are pretty average when you think about games. The used games I have never had a problem with, And they all work perfectly so if you are going to get a game there see if there's one that's been used you might get a better deal.
