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June 2024 by cassie rathke
Do not buy vinyls at fye they open their vinyls and put security tags in them so they are not sealed and collectibles . my daughter is into collecting but she bought a vinyl to frame. When she went to take the tag off the tag completely ripped the artwork of the vinyl cover. They absolutely refused to return and will exchange and they only had lesser value. We were ok with an exchange because we were gonna open it but when I asked questions why they don’t tell people they are buying open products that will never be valuable we were refused the exchange! They were treating my daughter like she stole the product and every teen that goes in the is a thief….horrible costomer service!!! Dude even dropped my daughters vinyl and refused any costumer service he was absolutely rude!
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June 2024 by Lylah Rathke
I went to Vancouver mall this morning and got a Taylor swift vinyl . I opted it a saw that there was a security tag in it stuck to it. I tried to take it off and it ripped it. I went back to see If can return it. They said the couldn’t but I could get a different one for the same price. I grabbed another vinyl which I down graded by a lot. They were very disrespectful and said all teenagers steal. Matthew(manger) while looking at my vinyl that I bought dropped it. I would not recommend getting vinyls there! Also was saying really rude comments on what I do with my vinyls. As a 17 year old with a 4.0 GPA I should not be treated like a criminal. Matthew is the manager he was very rude
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June 2024 by Andrea Schnell
I bought a gift card as a graduation gift, and it was spent before the recipient could even get to the store. The recipient called my friend (their mom) from the store (they have autism), and informed her the card was at a zero balance. The District Manager provided me with 3 phone numbers to call, which did not help at all. I will be reporting this to the Better Business Bureau and the Attorney General.
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February 2024 by Demetrious Morris
Great store just hit or miss with good deals on good things.
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January 2024 by Olga Shaposhnikova
Excellent shop. We bought our daughter the headphones she wanted. The consultant was friendly and polite.
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December 2023 by Angelo F.
Was able to find quite a few Scooby-Doo memorabilia for a loved one who is all about Scooby-Doo
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December 2023 by Cindi Lou “PrincessBob” Kunkle
Okay to wander and browse, but never anything much I want to buy.
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November 2023 by William Tu
Great atmosphere and employees are really helpful
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November 2023 by Cherylyn Coffey
The young lady was very helpful and quick at helping me find Shawn of the Dead during Halloween trick or treaters were in lines everywhere she was nice and has excellent costumer service skills she deserves 5 ????? Thanks
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November 2023 by DRIVINGSTEIN 1970
They are always helpful and knowledgeable. I can always count on them for info.
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October 2023 by David Potts
My kids absolutely love the store
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October 2023 by JERROL STANLEY
For DVDs
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October 2023 by Jenny Trottier
Unique merchandise
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October 2023 by Paul Vanecko
Sad how far that place has fallen
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October 2023 by Kristopher W
This place is super shady, they tricked me into signing up for their loyalty VIP program- I asked the guy how much it cost and he said "free". That was a LIE. I got charged $11.99 today, they took the info from the card I paid with (didn't say a word to me about this) and I had to call a number to cancel, in that process the lady tried to fast talk me into not cancelling by lowering the price to $6 a month. I had to tell her I just want to cancel and not be charged, then she finally quit trying to pressure me. I will NEVER shop at this store again, you've lost a customer, I will make sure to warn others of this predatory place.
