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February 2024 by Keith Hiatt
Prompt service.
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February 2024 by Anonymous
They keep breaking little parts in my car and saying it's not important, and they didn't do it.I TRUSTED these people for a long time. Now they are getting sloppy.Do NOT go here unless you want broken parts all over your car. Shame on you guys!
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February 2024 by Forrest S.
I brought a tire into this store that clearly had some kind of manufacture defect on the inside tire wall, of course when he first looks at it he is trying to find ways to not replace the tire. Saying looks like this car has been taken it through a car wash, what fucking tire can't go through a car wash. Then he tried to tell me I drove with the tire flat. End of the day he wants to charge me $190.00 for one tire that is $260.00 new. Or buy a Whole set. WHY WOULD I BUY ANOTHER SET OF TIRE FROM FIRESTONE. this tire obviously failed in a place tires should not fail. But this particular store has always been shitty with customer service.
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February 2024 by Jeff W
Did a great job keeping the appointment and completing the requested work in a timely manner.
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January 2024 by Antonio Padilla
Firestone fixed he problem that I took my vehicle in for in a timely manner. The staff was very professional. I just wish that they would have informed me about my check engine light being on and maybe offered to address those issues. Or if the issues that I took my vehicle in for caused my check engine light to be on, maybe they could have reset the check engine light. I hate paying obscene amounts of money at a shop and bring it home and the check engine light still be on.
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January 2024 by Ruben Guevara
The service here is terrible. Even with an 8am appointment to which I arrived early, my vehicle didn't get pulled in until about 8:40am. There was no communication at all as to what the delay was.Come 9:03am and I'm told they can't even work on the car due to some light ice that the pre-inspection person missed.I addressed this with the person who pre-inspected my car and he just wasn't having it and went irate telling me he doesn't work for me. I completely ignored this person for the rest of my visit and retrieved my keys from the technician Jim, who was much more pleasant.The building is absolutely filthy with dirty mop water dried onto the flooring. The carpet was full of nail clippings and their sick staff member was making the coffee while wiping his nose with his fingers. I can't even imagine the restroom; I didn't dare go in there.
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January 2024 by Michael P.
I have (had) third party warranty through siilverock on a recently purchased corvette. I was having some issues with an obnoxious squeaking sound, and so I took it in to get diagnosed. They found some other issues that I wasn't aware of being my shocks were shot, and found that the issue I came in for was in the steering column, and found a small gas leak at the same time. They weren't equipped to deal with the gas issue/steering column issue, but they quickly got the work approved through SilverRock, and made the recommendation for the other repairs to silver my warranty would work with the dealership. I had an excellent time talking to Richard, and him helping me diagnose, and fix issues.
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December 2023 by Carol Ebert
The technicians let us know what needed to be repaired but didn't pressure us to have it done that day.
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December 2023 by F K
If you schedule an appointment, what that means is it's an appointment to get in line once you get there. So if you leave your home at 1030am for an 11 am appointment, and arrive at 1055 am, you are then told to wait in line. They say to expect an hour and a half wait before they will START their diagnosis. That may take another 30 minutes. So think of it like this, an 11am appointment means 1pm before they've LOOKED at your car. Now keep this in mind too. They get lots of business cause it's a National chain, but don't expect the same service this National chain is known for.
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December 2023 by Kayla Stockman
I've been using Firestone for a few years now, particularly this location. Recently, I got a bolt in one of my tires and took it in to see if it could be plugged. Was told all 4 tires were bad and that they needed replacement, and they recommended replacing at least 2. Quoted me almost $900 for 4 firestone brand tires on a Toyota Corolla. My husband and male coworkers all said I was being raked over the coals and that my tread on my tires was still good. Coworker said he didn't even pay that much for his Truck tires..Took my car to a small tire shop and got the hole patched for $17.I miss when they used to honor their policy about honesty. Sad to say I won't be coming here anymore.
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December 2023 by Robert Hill
I'm a returning customer, as I know quality prefer quality, the service staff were helpful and knowledgeable, o bought 4 Firestone tires last year, back to fix both axles brake pads and roters, will be scheduling a tuneup next, I need my hard earned money to work for me, FIRESTONE @ Vancouver is hands down the best, for total car care.
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December 2023 by Daniel doty
They did not solve my problem. Pretty sure they knew my engine light would come back on. Which it did. I also think the tech was smoking cigarettes in my vehicle had a very strong cigarette smell when I got it back
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December 2023 by Tabor Kelly
I recently had an alignment done here. While I was there I also had them put my (mounted) winter tires/wheels on. The lifetime alignment at Firestone is a great value and I'm happy I have it. The people working here were polite, the waiting area was clean, and the WiFi had good internet connectivity for me to work while I waited.However, it would appear that they didn't re-train my TMPS sensors when they put my winter wheels on. This wasn't a big deal for me because I have the tool to do it at home. However, for someone without this tool it would have meant another trip back to the shop.
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September 2023 by J D
Amazing staff, and excellent service. He left right then to get the tire I needed. Thank you guys!Update: every day since this tire blew, I’ve had the same problem every morning. I get a low tire pressure one on my left tire and the right tire says it has a psi of 40. This is the second time I’ve had to waste gas time, energy, and money to take care of a warning light that shouldn’t be happening. I am very displeased and irritated with my waste of time money and gas. I’m going to a separate fire stone to have them look at it and see what is happening.
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September 2023 by Milton Shwing
Got the lifetime alignment and very first try they overtightened one sides lug nuts, and undertightened the other side. The result was a wheel flying off on mt hood and absolutely destroying my fender. Reading more reviews and hearing more in person, asking them to be responsible would be a waste of my time. If they have your wheels off for any reason- bring your own torque wrench or, at the least, lug wrench to double check before you leave their parking lot.
