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March 2024 by Tanvir Kalam
Shannon was rude & vile.
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February 2024 by Pavel Viktor Boxan
Clean store, staff were friendly and helpful. I can recommend this one.
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February 2024 by Javier Villalobos
I had the displeasure of having Shannon "help" me today. It felt like she would go out of her way to be condescending and rude with every sentence.It was a very odd experience, as if helping customers is an annoyance in her day rather than... her job? To no surprise, I see her mentioned several times in the reviews here by name, and with similar terrible experiences.It's a shame... This place is so conveniently located, but to me it'll be worth the drive to another location just to avoid Shannon. By how miserable she seemed every second of interacting with me, I doubt she'll mind.
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February 2024 by C. Winters
Friendly and helpful service every time I’ve been in. Thanks! Update I came in today 2/7/2024 and got excellent Kindly service from Shannon!! Thanks and Peace be with you!
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October 2023 by Whit Muller
I was in there earlier this afternoon, and I believe her name was Jamie, that was helping me, was SO wonderful! Truly went above and beyond.
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October 2023 by Jackson Zeiner
I'm honestly amazed that every time I think FedEx can't be worse at what they do they find a way to surprise me.We're ordering our gifts off of our wedding registry and thus far:Yesterday: multiple small packages literally just tossed over our fence into the yard.Today: They came in through our back alley and literally just left our package in the street.Why anyone would want to defund USPS when these guys are the alternative is beyond me. FedEx is pretty much cancer in delivery form.
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October 2023 by Simon Niklaus
Got a voice mail that they are holding a package for me for five business days but when I arrived on the fifth business day they had already sent it back. I even called support that I may need six instead of five business days, which I ended up not needing, but I guess that was a futile effort to begin with.
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September 2023 by M M
Stay away from this location at all costs, just not worth it.I went to ship something and Shannon was incredibly rude and unprofessional for the entire exchange from when I asked for a pen to when I left the store. I ship with FedEx once a week and have never had someone talk down to me like Shannon and then when I gave her information she said, ‘Well, I asked that from you at the beginning.’ But she did not ask me for that information at the beginning . It’s sick when customer service professionals make a game out of being mean to customers. I will be driving miles out of my way for future Fed Ex services and may encourage my employer to drop Fed Ex for our business needs.
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August 2023 by Chloe Bradley
Jamie is so helpful! We came here a year ago to get passport photos taken, and then today I needed to print some promo materials and had questions about the self-printing options. Jamie made it so easy, totally took all the stress out of the process. Even with multiple customers needing assistance, Jamie was able to help everyone in a timely fashion, so no one had to wait. Excellent experience every time I'm in this store.
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June 2023 by space kittens
I went in to print something for an anniversary. Rafael helped me pick the paper and got my order submitted. He was so kind and helpful. When I returned for my print Jamie gave me gloves to handle the print. She also helped me put it in the frame. Both employees were so helpful and patient. I had surgery recently and I haven’t been feeling well. They both made the whole thing so easy and pleasant and it was just what I needed. Your employees are so exceptional, and this is my favorite FedEx to visit. Thank you both so much you are both phenomenal.
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May 2023 by Daphne Anderson
This is my go to for copying and shipping needs. Every experience I have had in this store has been outstanding. They have long standing employees and are excellent at their job. It’s convenient in the Dowtown area. I highly recommend.
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April 2023 by Alaskin Yeti
All I need was a page printed. Jamie at Vancouver DT store started started her way over when seen that I was clueless. Very helpful and patient she was.Thank you
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March 2023 by Tod Jetzt
Always rude. 95 percent of the time the person behind the counter has an attitude. Otherwise it's a great location with ample room for packing and with good work stations. Great location and layout. Easy drop off, as long as you don't have to interact.
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March 2023 by Tyler
Went in for passport photos and caught Jamie in a very brief exchange with her supervisor about standards for certain work tasks. I got the impression that this might have slightly annoyed her and reflected in her patience with me as a customer right afterwards.After this interaction, her supervisor greeted me and let me know that Jamie could take my photos. He was pleasant but she seemed a bit short, so I was kind of bummed since I was at that point wanting him to take my photo.I guess the main point of this review is that Jaimie really could have cared less, and while yes, I’m sure taking people’s passport photos is oftentimes not a very pleasant task, it would have been nice to be slightly more understanding that most people are likely going to care that their passport photo for the next 10 years be decent. Even with the store empty, I could sense her annoyance when I asked to try again. Photo taking probably took no more than a minute.I’m a very patient and laidback person, and while I think the quick feedback from her supervisor probably didn’t help Jaime’s interaction with me, that’s not to say that she is likely always unpleasant to work with on other store services besides head shots. Just my experience for the day. The photo that she did print for me is just slightly off of the grid requirements and while 17 bucks isn’t going to break the budget, it is slightly annoying to not be happy with it. Though at the end of the day I guess it is my face on the photo! Probably won’t be going back to this location, regardless. Cheers.
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March 2023 by K J
The lady behind the counter was super nice and chatty. Made my shipping quick. Love the location. Quick stop!
