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January 2024 by Kim Mowery-Reams
Called in and spoke with Ken, after an online reservation. When we went to confirm the details and view the unit, Ken and Paige were both very professional, courteous and a lot of fun to talk with. Their customer service skills are top notch and they are both a wonderful representation of the establishment employing them. Thank you, Ken and Paige, for taking such good care of us.
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December 2023 by Lisa Emineth
Great customer service. Reserving storage unit very easy and smooth. Security measures at units comforting to see.
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December 2023 by Kelly Whittingham
We had a great experience. Margarita C. was so friendly and helpful. We got locked out first night and she even showed up on her day off to help us out. Space is clean and feels very safe and secure.
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December 2023 by Steve Horenstein
Nice space but terrible customer service. Very inflexible when it came time to downsize to a smaller space. Did not hold the promised space for us causing us to have cancel movers on the day of then move. The district manager blamed it all on the way their computer system is set up and couldn't have cared less.
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November 2023 by Alex Zherebnenko
Don't ever come here!!! They won't even share their parking 1/2 hour before closing! With 2 employee cars there and the rest of the spots open they called a tow truck for me using their spot for a few minutes! Booooo to you!
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November 2023 by Sarah Wellman
Clean, well lit, easy access. We’ve moved a bit and have used a few different storage facilities. It’s amazing how different the experience can be. Ease of access to your unit, like how the structure is set up, and location of the facility makes a difference. This is also the best lit facility. None of the units have power, so you are relying on hall lighting to see inside your unit. That can relieve or add a lot of frustration if you have a large unit. 5 stars for having enough lighting. Great staff too. I’ve talked to a few people over the years of us having a unit there mostly about how the price keeps going up- be aware- unless you pay in 6 months to a year or so in advance, the rent rises every few months. It’s just how it is. I didn’t like that part but that’s real estate.This place has great security and it’s super clean. I’d def use them again.
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October 2023 by Julie Rushing
Walter has great customer service skills. He was courteous, timely and efficient throughout the rental process. I would highly recommend Extra Storage in Salmon Creek.
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October 2023 by A A
I have been a customer since Extra Space storage opened on 134th. The people that work there are great. My complaint is upper management that has not missed a rate increase on the three unit I have there. The cost I’m paying now is way above market value. I have talked to them many times about this problem. They really don’t care about long term customers. I should move out then move back in to have fare pricing.
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October 2023 by Tristan Luciotti
This place is fabulous. Extremely clean, safe, and the staff are all friendly and quick to assist. For those that had complaints about pricing, I selected the option to pre-pay for a year to lock in my price. I understand this is not financially available for everyone to do, but I personally paid more for another storage unit and there is no comparison between that storage company to this one. At the other place, things were falling apart, was not kept clean, and staff was rarely available. I have been at Extra Space Storage in Salmon Creek for over a year now and it’s worth it. Every time I walk in to where my unit is, I’m shocked at how clean it is. Even the floors shine. Smells clean, no bad odors. And such a convenient location as well. I couldn’t be happier! ?
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October 2023 by Lorelei Jenn
I am a second time customer. I moved my father-in-law over here after his Portland-area storage was broken into, and then came back about a month ago when I needed storage again. This place is gated, super clean, easy access, and has an easy to set up process with great deals available online. What more can you ask for?
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October 2023 by Josie Williams
Very friendly staff and always very helpful. The facility is always clean, grounds are always clean. The only thing I do not like is that the rent goes up every 6 months to a year.
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October 2023 by J
I was very disappointed. You guys charge me insurance when I first got there, but didn’t tell me anything about having to pay an additional insurance and for the past five years you’ve raise the rent every year now it’s like paying a car payment you guys suck if I had known that I’d left it in my previous Storage that was 1200 miles away and less than half the price you guys are a rip off.
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August 2023 by Jack Bunkley
We have had a storage space at Extra Space Storage on 139th Street in Vancouver, WA. since 2020. We started downsizing with a large unit. Fast forward to 2023 we are currently in our third unit (much smaller). Excellent Customer Service. Always helpful! And service with a smile. Great Team!! I work in Real Estate and recommend this location all the time.
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August 2023 by Jessica F.
We've rented a parking space for an RV since the end of November. That was 9 months ago. Since that time we've had two rate increases...the first from $275 to $301 and the next from $301 to $401.A HUNDRED DOLLAR INCREASE IN FIVE MONTHS!!!! I get that the rates aren't a forever rate-but holy cow-$126 rate increase over nine months. This place is a racket. We like the manager but the rest of the staff are condescending and took the Liberty to "remind" is that we can leave if we don't like it. It's more than that. Where has communication and accountability gone?! Don't rent from them. Ever. They will fleece you.
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August 2023 by Kandi P.
From the first email to the return phone call, to meeting Walt and the office staff at the storage unit everything went smoothly. Everyone at the facility was very helpful and professional. The property is maintained very well and the unit we rented is very clean. Price was cheaper than several other facilities we looked at and they have great security for the property. Margarita the manager was very helpful along with Walt and the second trainer manager. They all answered questions and explained everything well.
