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December 2023 by Lena B.
Ms. Olivia in the Service Dept is AWESOME!!! She continues to deliver EXCELLENT customer service, efficient, thorough and just a pleasant soul to interact with. Thank you again Olivia !!!
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December 2023 by Will ..
Took my car in since my windshield sprayers stopped working. They told me that I had some pinched fluid lines and that it would cost $400. Declined the service to do it myself. Took off the cowling; which only took 5 minutes, and found that the fluid lines were good and it was just a 15 cent fitting that was bad. These guys lied to me about what was wrong with my car so they can charge me $400 for a job that took less than 20 minutes and a 15 cent part.
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November 2023 by Renee Dion
This is the place for a straight deal and direct service. I have been to Tacoma & Puyallup. I knew what I wanted, n I knew the model. Not only was Dakota, patient but he was straight with me from the go. They were kind, fast considering I was buying a new car. Door to drive off total of 2 hours with paperwork. I told them about the other dealerships upselling me by thousands and my interest was going to be 1.5% higher in Pierce Co. Subaru in Vancouver, not only better customer experience, but got what I wanted , at the price I wanted. They won my business years to come. Ask for Dakota, he will take care of you!
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November 2023 by Silvia Sanchez
Rosa is absolutely amazing!!! It was my first time purchasing a car. I was deciding between a 2024 Subaru crosstrek and a 2024 Toyota RAV4. She asked the basic questions and took the time to ask what it was that I REALLY wanted/requirements for the car I’d be purchasing. I had looked at used models for $27-29,000 that were older, with 12-52,000 miles and didn’t have the features I wanted. She showed me 2024’s that were 0 miles that were $31,000 and had exactly what I wanted. Rosa was able to find me a better deal and better savings for financing the car than what I had already been preapproved for from a credit union I’d gone to. She made sure to explain everything to me (gap insurance, safety features, financing) and let me know that for my tiny size (5’2) I’d most likely feel more comfortable in the crosstrek. She brought the car around when it was p*ssing rain, absolutely drenched and with a smile on her face! We test drove it and I absolutely fell in love with the car. After completing all of the paperwork she signed me up for a 30 minute course with someone to go through all of the tech, some passes, the Subaru app and she connected my phone to the car during the test drive. She went as far as to drive the car to my house in camas to make sure I went home with it! There was no pressure, I felt comfortable and at ease the entire time despite my anxiety over this new milestone. HIGHLY recommend going to Rosa for any purchases you make at this Subaru location, customer service is through the roof. Thank you Rosa for making it feel like family & for being so personable throughout our time together. I appreciate you endlessly and I hope you get everything you want in this short lived life :)
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November 2023 by Dhrubo Rahman
The overall buying experience for our new Subaru Outback was excellent and hassle-free. Danielle helped us getting all the info online at the beginning, and Mikella made sure paperworks and financing are all taken care of in a straight-forward manner. Finally, our sales contact, Zeek was amazing. He helped us make sure we got the car with the features we were looking for, and even let our dogs try out the car during test drive. I'll definitely recommend this dealership.
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November 2023 by Stanley Jensen
Olivia was excellent, greeted me with a smile gave information about what was going to happen on this visit. When the technician found other things, i was notified and given a price. Good peace of mind knowing that the lesbroghini is safe for more road trips.
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October 2023 by Lori Rodriguez
Pleasant greeting from my consultant. Prompt time to get an appointment. Car was finished when promised. Thorough review of the cars status, what they did, a problem they found that cost nothing, and a report on what the car will need next. Couldn’t be any better. Thanks.
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October 2023 by Jane Widlund
Christin was very polite and told me what they would be doing and the approximate time it should be completed.Also asked them to check my brakes since they have been sweeking, which they did, and found nothing out of the ordinary.Easy recall service!
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September 2023 by Olivia Wilson
Great experience and even better salesman! Jay was patient and kind. He made the process enjoyable and easy ! Every car buying experience I’ve had has been dreadful except for this time I actually had a fun time Thanks Jay!
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August 2023 by Derrick Franzen
Bought my second car from JR. If you want the absolute honest truth, best price, and years of experience, ask for him. Can’t be any happier with the new 2024 wilderness. Thanks again bud!
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August 2023 by karla o.
Went to this Subaru location over the weekend to help a friend buy a car. Our salesman was Zeke. He was the kindest, most professional, knowledgeable salesman I've ever had. We didn't feel pressured at all. My friend ended up buying a car from Zeke. I would definitely recommend Zeke. If you need a Subaru ask for him!!!
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August 2023 by Bobbi Thomas
This was my very first time purchasing a car, Jay (and my parents) helped me with the process. Jay made it simple for me to understand everything and was absolutely amazing and friendly. He didn't push me to add any extra stuff, understood my needs and I was able to walk out with my new car! Mikella in financing was also very easy to work with. She took her time and made it an easier process to understand. Definitely the best service I've had, I highly recommend this dealership.
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August 2023 by Austin Pachano
JR did an absolutely fantastic job helping me find the right car after mine was totaled. I came in and explained my needs and he was upfront and quick finding the right deal for my situation without any games. I couldn't be happier with how my buying process went.
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August 2023 by Nik Jind
We bought my daughter’s new car with Zeke and he was amazing. He helped us custom order the vehicle a few months ago and then helped with the whole process once the vehicle arrived. We got exactly what we needed, at the price we could afford, and it was a very pleasant experience. Thanks so much!!
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August 2023 by Chris (Lord of Lemonade)
Walked out with a new car after returning a used one from CarMax, had an awesome salesman Austin who helped us perfectly. (especially with the return of the used car ha-ha)Austin Aka Gator, was sweet, relaxed and slow and didn't pressure anything. was there to support us in every way :)
