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September 2023 by Minerva Brambila
this guy sold me and "adult size" bracelet that my brother wanted to gift to his girlfriend that was in the hospital on that same day about to give birth to his baby.. I walk in the store asked to owner if he engraves bracelets and if I can bring a bracelet in to engrave but he convinced me to buy one from him instead and he was being super friendly and nice, he showed me two different bracelets that he said were adult size and I took the thinner one paid $350 he engraved it and then I took it to my brother to give it to his girlfriend and it did not fit.. it fits my 9yr old well but not an adult. So I go back a few days later he was surprised to see me and then I told him it did not fit and he said it was an adult size. his facial expression changed and was kid of mumbling and was trying to avoid speaking to me. He then took the bracelet and said "we usually charge extra for this but I can send it in" he had me put my name down in the envelope he was going to send it in and never gave me a receipt stating he was charging me extra. he also said it would be ready in 2 weeks.. one month out had not received a call from him. my brothers girlfriend finally went in today to ask for the bracelet and there was another person working at the store and she said the owner said we have to pay 200.00 for the service and denied giving the bracelet to her.
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September 2023 by K A
They did a horrible job replacing a simple link on a necklace. I asked for them to remove it and refund my money but they would not. I should have known better than to pay before seeing the work.
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July 2023 by Twilight Hayes
I went looking for a wedding ring and the guy working made me super uncomfortable and told me the ring I was looking at was sapphire. Reluctantly, I bought the ring. 6 days later I decided that the ring wasn't for me and I was questioning how real the sapphires were, so I decided to return it. My fiance went to get a refund and they tried every trick in the book to not give it to him, including the excuse of not having the cash, but they did a refund to his bank card. Mind you, the bank card wasn't used to buy it. She told him it will be in the bank within 24 hours, it wasn't. We went back and they still tried to use excuses, including that I supposedly scratched the ring. I wore it one time and that was to try it on. Finally the worker gave my fiance cash. Glad to not have to deal with them anymore, but this place is definitely sketchy. I feel like they were never going to issue the refund due to the fact by the 24hr mark there wasn't even anything pending in the bank account. I'm glad I returned the ring, I definitely don't believe that they were real sapphires.
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May 2023 by The second chance For God
I bought a late mother's day ring from them and had to down size it, it never left their store and when I went to pick it up the ring was pitted from whoever sized it (was not a professional) the stone even changed a different color which makes me believe they ain't real in the first place and on top of that I tried to get my money back they said no because they had to resize and again I never took that ring out of their store. Total rip off these people not worth your time heads up...
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April 2023 by Josiah Malychewski
I had a terrible experience with D&D Jewelry. I purchased a ring from them last year and was promised a lifetime return policy for damaged rings. Unfortunately, my ring got chipped and when I reached out to them to get it replaced, they refused to honor their promise. They were extremely unhelpful and unprofessional, and I felt completely ripped off. It's unacceptable to make a promise and then not follow through on it. I would not recommend D&D Jewelry to anyone and will never do business with them again.
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April 2023 by quin coons
Me and my fiancé came here to look at rings and the lady working told us that they have a life-time warranty. I was shocked and asked to confirm with her that what she told me is different than the receipt (which shows a 30 day policy). They were on sale so we figured why not. My ring chipped when it fell on a tile floor and when we went to return the guy working was very rude and would barely even interact with us. We were asking questions about the confusion and he basically hurried us out of the store. Save your time and money and avoid the jewelry at this store.
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March 2023 by John Ziemann
Bought a earring from them for a pretty good price they said around 150 but than proceeded to tell me that it’s more than the original price took it to my friend the back was bent and one of the earrings fell off so basically the jewel broke.and fell out wow Karen moment
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February 2023 by Melody Mercadante
If I could give zero stars. I left this place last night shaking and in tears. I left my wedding rings three weeks ago to have them fitted together so they don’t spin around my finger. When I went to pick them up (late), because they weren’t ready when they said they would be, the jeweler had not centered one of my channel bands and he took them down to a smaller size, which I did not ask for. When I pointed this out, the lady working (who might be the owner), was clearly upset with me. She told me to leave my rings and she would send them back. Reluctantly, I did! Went to pick them up last night, and to my absolute horror, they are so damaged, I have to now take them to a professional jeweler and see if they can even be fixed. Still not centered, bottom is scratched and dented, and one channel band is lopsided. I was shaking and crying all while the owner was demanding payment for ruining my rings. She was angry with me for being upset. She blamed it on Fred Meyer. She said that’s the jeweler she used. I will be verifying that information today as my husband actually works for the Fred Meyer corporate office. I will also be reaching out to my attorney today. I wanted to share my story with anyone who will be taking any jewelry to them to be fixed or altered. One of my rings was my moms wedding band who passed away six years ago. It is very special to me and I hope it can be fixed. I wish I had read the reviews.
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February 2023 by Janelle Kinsey
I wanted to leave a review because I saw so many horror stories on here. Brought my ring in to see about getting a new larger stone put in after the original opal in it came loose and disappeared. I opted for a mossinatie and they were super helpful and affordable and got the job done relatively quickly. The craftsmanship is pretty solid, only taking one star away because there are a few points on it that could be better polished and the "certificate" the mossinatie came with isn't really much of a certificate stating anything of substance about the stone, but I'm fairly confident it is indeed mossinatie. All these horrible reviews made me nervous that I would get scammed with something like a cubic zirconia or get my ring back and it be ruined with bad craftsmanship- but that wasn't the case at all. They were communicative over the phone, and did an amazing job for the price.
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December 2022 by Laurel Jansen
I brought a very personal pendant in to have it made into a necklace. It pained me to leave the item because of the sentimental value it held. I was told it would take three weeks or so. I started calling about it after about 6 weeks. I left a number of messages but never received a call back. I started getting nervous so I read the reviews which made me really nervous. I went to the store and was told they were having problems getting the perfect material to finish the project. He assured me the pendant would be finished in the next five days. Sure enough, five days later it was finished and he even called to apologize and to let me know I could pick it up. He was very apologetic when my husband picked it up. I have to say the necklace is beautiful. He did a great job. It was a little pricey but I get it. I even understand the delay. I dropped the rating to four stars because of the lack of communication. A simple phone call would have gone a long way.
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June 2022 by Daniel Harris
The man there is so rude. I noticed on Google maps here there was a problem and it showed his store was closed permanently and I told him of the error. Instead of thanking for pointing it out he tries to sell me some jewelry and gets upset when I didn't want to buy anything. There was also once time I was window shopping and he comes out and tries to pressure me into buy stuff despite me saying I was just looking and didn't want to buy anything. He's a very pushy rude man.
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May 2022 by Kristen Golden
Brought a necklace in to get the clasp replaced and was told to come back the next day to pick it up, came back and was told it would be another day or two. Long story short, it’s been almost two weeks and I still don’t have the necklace back…no call, nothing.
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April 2022 by Emily Cook
My husband bought me a ring from them but I decided to return it. They gave me the run around about their machine being broken, they can't process a return until the manager is in, etc. It was extremely frustrating. I asked to speak to the manager (I know, Karen moment) and the lady called him yelling on the phone for a moment before she let me talk to him. He abruptly told me to come back later with my husband's card for a refund. I hope I can get our money back. I'll update this post when I go back.
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April 2022 by Christina Noack
DO NOT BUY FROM HERE! We bought a ring for our daughter and in less then 24 hours the stone fell out. We tried to return the ring the next day because of the obvious poor craftmanship and the owner refused to take the ring back. This place is terrible quality and not to be trusted. Do not make our mistake.
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February 2022 by Janae Rattley
This store is fabulous! I originally went in to look for some earrings and I found gorgeous pair of earrings at a great price! While I was there, I asked about getting my wedding ring soldered and how long it would take. I ended up leaving my ring with them and it only took 4 days to get it back! I’m so happy & it looks beautiful. They took great care of my ring and it turned out beautiful. Nice, family owned business. Go there, you won’t be disappointed
