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December 2023 by Maria H.
Great remodeling and updates. I just wish it would be open a bit earlier on the weekends. AMs are great times to workout without the after work/school rushes.
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November 2023 by Hannah S.
Would rate this no stars- MOLLY thought it was funny that her front desk staff provided misinformation saying that a cancellation date was effective day of when it is 30 days out, making me pay for another month without using the facilities. Very unprofessional and was unable to explain why I was given the wrong information from NATE. Waste of money, equipment isn't padded- and staff doesn't know the information.
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November 2023 by Barbara S.
Great place! Very satisfied! Love the pools and have a wonderful trainer. Group classes are wonderful too!
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October 2023 by David
Tried to cancel. Then they charged me for three more months. Then sent it to collections for $312.The original $150 I was supposed to pay is now a $500 fee unless I want to involve lawyers with their collections agency.Make sure they cancel when you tell them too! I'm not upset with the collections agency. The amount i had pay was a direct result of this money mongering gym not doing their job.
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September 2023 by Kristen
The gym part to workout in is great but I’d probably reconsider leaving an infant here at the daycare. My 4 month old was left in her car seat the entire duration of my workout. When I went to pick her up she was broken out in hives from being upset. The staff just told me she was fussy and they gave her something to chew on instead of taking her out of her car seat and picking her up. Most of the time I’ve been called to come calm her down if they need help but for some reason not this time. I was mortified and canceled my membership.
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September 2023 by AmericaNeedsWeed
Very rude front desk and staff, seems like a cult, didn't want me in there at all and would not give me a price at all, was told " sir, it's not as easy as that." Ugh yes it is say 90$ on up $150 for a family but goes up with each person, family of 5 pays 190$ how hard is that. SMD
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August 2023 by Cheryl Bonawitz
Clean facility, staff is helpful, great classes with options to fulfill every fitness leval.
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July 2023 by Lesha L.
07/21/23- the splash pad is still not working and staff have no eta on when it will be.
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July 2023 by Bijan Ziai
Gym is good be careful of the child daycare I've had issues dirty diapers, and the staff saying my kid is grumpy. But hey you pay for it and they don't care. Daycare has issues.
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June 2023 by B Celestino
Their staff are so welcoming and I feel a belonging when I step in the club. The membership are very wonderful and made my little girls day. Thank Cascade club staff
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April 2023 by KF F.
Employees are nice enough but do not address issues when they are brought forth by members. Today is the third time I have brought up the central equipment wipes were fully out and the third time they just said "thanks" with no action toward replacing them - after me watching for some time. Management has fostered a very dismissive culture. Employees are certainly not proactive with rounding to ensure items are stocked. I wish I could say they are reactive except that seems to be absent as well. Disappointing.
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April 2023 by Sarah Russo
It is undergoing construction, however spaces that are finished or not being worked on are not being properly cleaned at all. There are not enough stocked cleaning stations for the equipment. Equipment is old and/or broken. The kids club is severely understaffed, disorganized, and dirty. Place prioritizes quantity over quality. The staff is friendly. I'm sure when construction is finished as long as they hire more and work on the kids club this place will be great and worth the high cost.
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April 2023 by Colin
The price continues to increase as does the amount of people in the gym. It’s getting harder to find any unused equipment unless you only come in the off hours. Also really wish the groups of high school kids wouldn’t have social hour on the equipment. There’s benches if you want to sit around and talk. That’s really become an issue lately…
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April 2023 by Ken Coins
Thank you to Scott who cleaned the locker room. I have come to this building to take a shower since they opened the building about 25 years ago.The last year or two it has been particularly neglected. Since Mitch left as Manager the lights were dim the bulbs needed to be replaced and there was a lot of black mold in the shower. The health of the men’s locker room was out of hand and disgusting.As far as I’m concerned, Scott’s work, cleaning the locker room, installing new Light bulbs and fixing the ventilation in the Pool area will help Drive new members. This is a great facility that had been sick and neglected for far too long.WELL DONE SCOTT …… MUCH APPRECIATED !!
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March 2023 by Jack Hughes
Put your prices on your website. Be better. I'm sure it's a nice place but it feels dishonest and slimy to have either call or drop by to find out what the cost of a membership is.So, I'm going to do their job for them so you don't have to call, and by way the person that answers the phone won't tell you, and get transfer to the membership department.Membership is $65/mo, $40/mo for each additional person.See, was that so hard. It's the information age, get with the times. Not posting the prices makes it seem like your hiding something or your just aching to pressure someone. Again, be better.
