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April 2022
Bought a new Platinum Elite that is in unusable condition because of an out-of-the-box problem. Attempts to contact Caddis have resulted in zero response. Appears they have zero customer service after the sale is complete. Sorry I bought from hem.
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August 2021
I bought a Mountain Summit Gear tent from REI in 2016. The poles broke but the tent is still in great shape so I called Caddis to see if they had replacements. Even though the tent was discontinued, they were able to find the poles and are only charging me shipping. Great customer service!
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August 2020
I called and left a messaged and have sent emails but no reply.
