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August 2023 by Marilyn Botcheos
I will never use Avis/Budget again. I've had issues with the maintenance of car rentals with them in the past (breakdowns, flat tires on pick-up, etc.), but decided to overlook it as I needed a one-way cargo van rental from Vancouver, WA, to Seattle. I booked online on August 5th for an August 11th through 14th rental and received an email confirmation. On August 9th, I received another confirmation with a different type of truck (way too much truck for my needs). I called them and spoke with Charles who assured me that I had a cargo van reserved, and we also changed the time to a couple hours earlier for pick-up. On August 10th, I received a phone call from Austin in Vancouver telling me that they didn't have a rental for me. I asked if he had any alternative suggestions. Nope. Nothing. (Boy, does that young man have a rotten job!) I called my local UHaul in Seattle, and yes, I have to drive the van round-trip from Seattle, but at least now I know I will be able to complete my move. Thanks for nothing, Budget. Never again.
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August 2023 by sk8ter4fun
booked a truck 3 weeks ago for a move within 4 days and they call me to cancel my order now. wish they would have told me earlier that it wouldn't work. I'll never use budget.
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June 2023 by Alex Piggott
These guys are awesome, we were in a pinch with our rental truck. They moved some things around and got us a bigger truck in short notice. Would not have had a successful move without them
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June 2023 by Jeremy Messerschmidt
Great people, great service and customer care. Trucks were a bit run down and ragged, but it will hopefully do what I need it to do and make it across the country for me.
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January 2023 by Danielle Armstrong
This place is the WORST! Made a reservation for 8am pick up time. Showed up at 8 (when they opened) and they couldn’t find the keys. We waited for 45min, still no keys, everyone is lost, barely working, and without a care in the world. They offered a smaller van but it needed to be returned by 10am for another reservation. We ended up going to the Uhaul, plenty of trucks and they actually had the keys. Read the reviews, this place isn’t worth your time, efforts, or money.
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October 2022 by Richard G.
Beware this location. They will fraudulently try and charge your card with extra fees after you have returned the car. They charged me an additional $50 plus taxes for "sand removal" even though the car was driven on highway and city streets for the entirety of the rental. When I called them, they claimed they were unable to open the receipt on their computer, so couldn't tell me why they made an additional charge. I called the Budget head office who after almost 2 hours of phone time were able to tell me what the extra charge was for.
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September 2022 by Tiffany Loveland
I rented a 16 ft to take to southern idaho and didn't go so returned the truck they said I'd get my money back in 3 days now telling me another 7 days so don't rent from them for screwing up people. Also I called customer service and the guy was rude to me I better get my money back asap or I'm filing a police report against them and the customer service guy named AL
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August 2021 by Becky Huseby
DON’T EVER RENT FROM BUDGET TRUCK RENTAL!!It was a miserable experience.The truck was filthy. There were no pads or hand truck as paid for. They charged me for an underage driver instead of an extra driver. Before I left home, Customer service said the drop offsite had to fix it. When I drove 1,200 miles, the drop off site said the pick up site had to change stuff and now it was too late. I have now spent 2 1/2 hours on five different calls ( one hung up on me). I think I got my money back but I won’t know for 5 or 6 days when I can check the credit to my account. Horrible Experience!!!!
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July 2021 by Robert Hart
Terrible service at this location. I reserved a truck a week ahead of time and when I arrived to pick it up they did not have the truck I reserved. They never bothered to call to let me know or arrange for one at an alternate location. Then we were told it was available at another location 30 minutes away and it would take 5 minutes to transfer the reservation. After driving 30 minutes to the new location we were told the reservation hadn’t transferred yet and it could take up to 45 minutes to transfer. Poor service by company overall to manage the transfer quickly.
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February 2021 by Daniel T
I ordered a truck a week in advance of needing it and when I went to pick it up I found out that it wasn't there because the person using it never returned it. There was no backup truck to use and no solution besides having to drive far into Portland. The only solution they could provide was to cover the gas to the trip to Portland and even then I seemed petty for not just dealing with it.I decided to go to the Andresen Uhaul instead. It was the same price and they had multiple trucks left to rent and were professional. Uhaul had multiple workers available and didn't seem depressing like Budget either.Listen to the other 1 stars too for this Budget. Other issues are that there hours are terrible and they have nobody available for most of the day and all the weekend. My issue came from having a truck that was for a pickup on a Monday and the person who had the truck I was going to use was supposed to return it the Friday before. If they would have had someone working on the weekend or some way to notify me somehow that the truck wasn't returned it would have saved me a lot of time and stress.You can also tell that the people working there just don't care at all. Again, save yourself problems and avoid this place.
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June 2020 by Shiniqua V.
I give this company a zero, I had a terrible experience with this company. I rented a car for a day which was for $107 and these people charged me for three days which came up to $400 dollars. I would not recommend budget car rental because they are openly scamming people with credit cards.
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April 2020 by Norma Mahns
Confirmation #1808342301446
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April 2020 by Christine Elvey
Customer service at the desk could be better and the trucks are average. I chose them because I got a great discount through Budget Costco Truck rental being a Costco Executive member.
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March 2020 by Dianna C
Made reservations for a truck and dolly and dolly wasn't available. I had to walk out to the truck alone..There were a lot of trucks on the lot and he made me search for the truck. I also looked in the back and realized the dolly wasn't there! Customer service rep was very uneducated, didn't go over any paperwork, didn't walk out to the truck. Cancelled reservation because he said I'd have to drive to a location almost an hour away!!! He also said he asked for carts days ago and never got them. I should have been told in advance they were out!! Awful company and customer service, go anywhere else!!!! Do not go here!!!!!! Waste of time!!
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October 2019 by Stephanie Bradshaw
Decent rental price and initial customer service was “ok”. However, I had multiple people moving items in and out of the truck. A mattress we were not using was left in truck. Rather than calling and letting me know (I live right down the road) so I could go get it, they charged me $108 “cleaning” fee.