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November 2023 by Denise B.
They do excellent work, they have always made availability for me, always pleasant to work with. They communicate very well, I don't think I would ever take my car anywhere else! Very trustworthy and honest
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November 2023 by Kathy O.
The Browns are an amazing power duo who are frank, straightforward, and very open to answering my many questions. I was in the market for a used car, and have been having so much trouble just initially wading through all the scammers. When I finally found a car that seemed like a reasonable buy, I took it here for a pre-purchase inspection. I am new to the area, and just didn't have any recommendations for a good local mechanic. I found this shop via Google. I came a bit earlier than the seller to resolve the payment, as well as ask my many questions about tips and tricks for the buying process, as well as huge red flags. They were so patient, very attentive, and didn't sugar coat their words. I was able to pay without an issue for the inspection, and they were nice enough to accommodate and send the report via email and offered to call me to discuss results later in the day, as I had to get to work. They were very straightforward about what they can look at with the inspection, what they probably wouldn't as there was no reasonable way to do it, and gave me advice on info to ask the sellers. Ultimately, I did not buy the car I brought to the shop, as I got estimates on how much it would cost for general maintenance that the seller told me had supposedly already been done. Definitely dodged a bullet!
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October 2023 by Ben L
To start off, I do not recommend this shop at all. If the work they do is flawless then all is well but if they didn’t get it right first time and you request follow up work.. be prepared for rude treatment and accusations of what did you do to the car after leaving the lot.The longer version- I’ve been using this shop for the last 5 years with no complaints until my last few interactions. I brought my suv in for an alignment after some suspension work and tie rods. The initial alignment resulted in a steering wheel pointing towards 1 o’clock letting go of the wheel and a pull to the right. When requesting a second look at it they wanted to charge a second alignment fee. When disputing paying for the same work twice they instantly started down the road of “that is normal to the crown in the road” ignoring the fact that I stated in all lanes. That followed by suggesting that “i likely hit a curb.”After numerous conversations they agreed to put it back on the rack at no charge. However through either incompetence or malice the alignment couldn’t be completed and camber was “at its max adjustment setting”. Needing a second opinion I brought it to Toyota and they had the suv in spec with no issues at all.
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August 2023 by S M
Good service. They were able to get our SUV in on short notice. However, they did forget to secure a radiator hose clamp. I was able to find it quickly and to secure it myself, no harm done. Even with that, we will use them again. Thanks.
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August 2023 by Jason Seufer
Did a great job working on my jeep, and dealing with my horrible insurance company. Got us the best he could
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July 2023 by Allen Bell
Pre-purchase inspection saved me from purchasing a vehicle that was structurally compromised. Money well spent even when the news isn't what you wanted to hear.
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June 2023 by David Parsley
My buddy Corey recommended Browns to me years ago and I have been going to them ever since almost exclusively for all of our car repairs. They are honest and fair and have done great work. If there was ever an issue, they handled it . It's very hard to find a shop you can trust these days . I am glad I found one that I can
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June 2023 by Ananda Bazzano
They did a great job in my daughters Honda civic hybrid
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April 2023 by Rhonda Gillespie
Car is still @ Browns. I am happy with them so far...what a fiasco. I have tried to stay open minded and fair, but jeez louise, it has been a nightmare. $4500 later, new clutch, new brakes, and whatever else they did over a week in the shop. I get it back and the emergency brake does not work anymore. It certainly did when it went in. Keep in mind I just bought this car at Rick's Auto Sales 3 days prior, so I know that it worked. Just about the only thing that did work was the E brake and the flipping heater. We return that car to Brown's & he fixes the brake. When we get it back the heater is only blowing cold air. Well we did not know that for about a week. And Robin calls my husband a liar. We waited too long to tell him the heater doesn't work. We are trying to get over on him or something. Who does that? I think Robin and Rick are related. Because they both hustled me.Service: General repairs & maintenance
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February 2023 by Caleb Dodd
I needed a new rack and pinion with tie rods and browns hooked it up! They were super quick and effective with the replacement. Awesome company and always willing to help answer questions, 10/10 customer service and work! Definitely recommend this company for any repairs!Service: Steering & suspension replacement
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February 2023 by JoAnn Davis
Very friendly and informative staff. Had to go back for a loose hose and they fixed it right away.
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January 2023 by Joy Schmidt
I recently went to Brown’s because my car was making a squeaking noise. I was able to get an appointment quickly and the mechanic was honest! I highly recommend this place!Service: Vehicle Inspection
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January 2023 by larry Mobley
Great work and great people. Very trustworthy worth every penny.
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October 2022 by Colleen Adent
Thank you to Brown's Automotive for helping me out today! A warning light came on my dash letting me know my tires needed air. There were no air machines available at nearby gas stations so I whipped into Browns to see if they could help me. They were super helpful -- checked and corrected my tire pressure so I could get on my way! Their kindness made the difference between a frustrating morning and a really nice morning!!
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July 2022 by Todd Ortman
I can't say enough about how great it has been working with Brown's. They are skilled, caring, and honest. I have used them many times, most recently for a complete engine replacement on my 2010 VW Tiguan. Talking through the options against the backdrop of buying a new, used car, totally with my best interests at heart, we made the decision. From what I can tell, all is good and I saved thousands.Services: Auto maintenance
