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September 2023 by Robert Young
Great service. Been handling our taxes for years and never had a problem
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April 2023 by Janet Sorber
Friendly people, great tax advisor, prompt, polite and very smart!
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April 2022 by Jeannine Dahl Fogel
Working with Joy Gensler gives me tremendous peace of mind. She's able to explain things in a way I can understand, while bringing things up that I may not have considered. Professional, kind, engaging and efficient - she's got it all!
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April 2022 by Tyson McCully
These are the worst tax filing "professionals" I have ever dealt with.They "filed" my tax forms, then the IRS sent me a letter asking for additional information.I ask my tax "professional" why and she told my I need to send the information myself...... why did I pay h&r block over $150 to not do what I hired them to do?And when I tried to call their HR department was sent to voice-mail, told I had 30 seconds to record, machine only recorded 5 seconds and then hung up on me.I will never use this service again, and will make sure everyone is aware of the horrible "UNPROFESSIONAL" behavior they have shown me.
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March 2022 by Christopher Knipes
We are extremely happy with their service. We have been going to them for years now, and feel we are in good hands. Scheduling is always easy, and we always receive a reminder. Plus, the appointments are quick and painless, and all our questions are always answered satisfactorily.
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March 2022 by Micah Kaufmann
I've been going here for several years now. Went somewhere else to have my small business stuff incorporated, but it was twice as much money.Also, being able to preload my documents from home keeps my visit streamlined.
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March 2022 by Alyssa Case
Very disappointed in service. We made an appointment here got someone to babysit our eight-month-old and came in on a Saturday at 5 p.m. when we arrived we were told that they double-booked things happen no big deal however then she came out to explain what happened. She said someone from their office was supposed to call and confirm our appointment but she saw that they didn't so instead she decided to call the next person and have them come in early. We were very put off by this response which makes no sence.. But then it looked like she knew the people who she called in early, so in other words she purposely skipped over her job to call us and called in the next appointment early. Then when we were there instead of seeing us and making them wait which would have been the proper thing to do.. She told us we had to reschedule. My boyfriend works 60-hour+ weeks and we have an infant who we had to pay to get childcare for when we have appointments like this very unprofessional. We made another appointment but did not show up as we found a better place to get our taxes done and didn't feel like their response and customer service was deserving of our business.
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February 2022 by Julie LeComte
I don't know if I will be able to afford it next year. But my tax payer is very professional and very nice. I always work with the same tax expert. He is the best
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February 2022 by Alyssa Iverson
Joy was very helpful, kind and fast. She gave me great tips and made sure I got all deductions possible.
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September 2021 by Clyde Tanita
Everything went well during our appointment with Joy to complete our tax preparation successfully in a single visit. She was on time, courteous, friendly, professional, and made our experience a positive one. We will return to Block Advisor for future tax preparation and consult needs.
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September 2021 by Ryan Wardlaw
Lisa F. helped me with my tax prep this year and was amazing. She was very pleasant to work with and will be going back next year. Thank you again Lisa!
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September 2021 by Joy K
I normally do my own taxes but decided to pay a professional to make sure my taxes were done correctly. I went in on February 20th to get my taxes done. I questioned the person doing my taxes as I thought she was making a mistake. She made a several thousand dollar mistake on my taxes which meant I owed the IRS money. After discussing the situation with friends and family, I contacted Block Advisors again. Upon review with a supervisor, they had made a huge mistake. As they had already filed my taxes showing I owed money, they were unable to refile my taxes for a refund for direct deposit. I still have not received my refund and I have not received my stimulus check due to their error. I am very disappointed to have paid so much money for such bad service!
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September 2021 by Brandy Louey
We turned our tax paperwork into thos office on a Friday. And after hearing nothing back after a week, I called to find out what was going on. I was told our tax preparer, Lyndsey Snyder was not in that day, but she would call us back the next day. The next evening, I still had heard nothing, so I called again. I was told Lyndsey was with a client and would return my call within the hour. Surprise! No call.The next morning, I called again, only to be put on hold for several minutes with nobody picking up. My husband called and got the same result, so we asked to speak to her supervisor. We called him, and he said he would call the office to determine why they are refusing to talk to us.He also never called us back. So we went down to the office to retrieve our paperwork. Lyndsey was there, and showed complete lack of any concern at all for the way we were treated. I am completely appalled at the lack of customer service or even decency. Definitely will never use this business again.
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July 2021 by Lowell Anderson
Allen was so nice. It didn't take long at all, and he got us a really nice little return. HR Block 98662 Fourth Plain and 102nd Ave. This is our 6 or 7 year with you. Thank you. The Anderson's.
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April 2021 by Stephen K.
Getting one's taxes done is never fun (for me, at least). I work in OR, but live in WA, telecommuted most of last year, refinanced a house, and sold investments, so I went to Block Advisors to get my taxes done. Joy was absolutely fantastic in every way! Thorough, courteous, professional, and efficient. She was able to get my taxes completed and filed within the hour appointment, and completed all of the complex calculations for telecommuting, cost basis, capital gains, etc. The only thing that didn't go as smoothly as it could have was with communication of the price. I'd used H & R Block many times in the past, and they'd each time previously, they'd told me up-front what the cost would be. This time, I wasn't told until the and, and was honestly a bit shocked when the prices was more than $200 higher than it had been in previous years.
