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October 2023 by Scott Peterson
I've been going to Baxters for many years and have always had a good experience. The counter guys are very quick at finding what you came in for and their prices are reasonable as well.
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October 2023 by Lyndsie
So thankful for this local store and “DWARD” (I can’t remember the nice mans name but that is what the receipt says) for his over the top customer service. I was worried about having to pay labor at a mechanic shop (tight finances right now) and thankfully they do free installation! My middle of the road battery was comparably priced and DWARD replaced it in 15 minutes and was ready for me after I called ahead! It was a no stress experience. Thank you SO much, what a relief!
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August 2023 by Casey Spilka
So we ordered a part online today at 3pm from “advanced auto parts” and it said they would have it delivered by 8pm today. Paid extra!! Of course it wasn’t delivered so when we called to find out they said it was ordered through Baxter auto parts!! Well news to us!! They said that’s our sister store so call them. Of course they’re closednow because it’s after 8pm!? never got the part or a call or even knew that it was advanced sister store where it was ordered! It DOES NOT SAY THAT AT ALL WHEN YOU PURCHASE THE PART ONLINE!!!! So we waited all day for a part that didn’t come and paid extra for! STUPID!
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August 2023 by Michelle Watkins
Duane, went above and beyond to not only help me assess my cars issue but also to educate me on the process. He didn't once insinuate that I was not capable or knowledgeable something that does not happen often in the car world. Thank you for employing such attentive employees and empowering them to be great. Baxters was my third automotive store today but will be first in the future.
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July 2023 by Isaac Anderson
Dwayne is a rockstar! I called every place in town for a remflex exhaust manifold gasket and even though they couldnt get ahold of it he knew what it was and looked through the resources faster than it took me to explain what remflex is to the other stores!! Knowledge is key. May not have the part I need today but I know who im calling in the future!
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April 2023 by andrey goncharuk
Don has set the standards today for customer service above and beyond . You’d think he’s under cover Santa working at the auto parts store
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April 2023 by Linda Evens
A BIG THANK YOU to Frank who was able to getmy license plate on the rear of my car when I wasn't able to because of the weird manufacturing attachments for the license plate. That's what I call Superior customer service in a world where there isn't much of that around any more!
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April 2023 by Meagan Byrd
Willie provided the BEST customer service even though the phones & in-store were incredibly busy. He was efficient & effective.
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March 2023 by Gene B.
I called for a price quote on a wheel hub assembly for an Express. D Ward was taking the order and the first quote was a bit high and she found a friendlier part cost. So I ordered that and I was assured it would arrive the next day.It did I was called promptly and I was lucky ught the bus since my vehicle was rendered inoperative. S Shaw rang it up and I asked for a bag due to the incredible weight of the part. He did find a bag with handle which I thankful for.I then realized I had forgotten three items and D Ward rang those up and I was on my way with all the parts that I needed. Thank you Baxter Auto parts/carquest you helped me out in a tough situation.
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October 2022 by William “Billy” Weis
Staff are really friendly and engaging. What else can I say, it's your typical down the street auto shop.
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October 2022 by William Dvorak
Not the cheapest but they are very knowledgeable and helpful and always have what I need.
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September 2022 by Frank Outdoors
Helpful knowledgeable staff helped me find the correct part for my vehicle and even installed my wiper blades for free! Would highly recommend this Auto Parts store!
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March 2022 by Hanna Mattis
Came in for windshield wipers. Was helped right away and they even put them on for me. Greatly appreciated. Will come back.
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November 2021 by Summer B
Workers are nice and helpful, had some unexpected questions to help my locate my part but we found it I think. Good selection and friendly workers.
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October 2021 by Donald Johnson
Excellent service everytime. Willie is amazing.
