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November 2023 by robin smith
We had a recall service and our local Nissan dealership did not have a master technician, so we were referred to Alan Webb. John in service treated us so kindly! We had forgotten to charge our Leaf so he plugged it into their fast charger while we waited for our appointment time. All went well and John checked in with us a couple times since it was an hour and a half procedure. We really appreciated the excellent customer service ?
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November 2023 by Jason H
It’s very frustrating to be told your recall inspection should take about an hour, then schedule an appointment and arrive on time (early, actually) only to sit there watching your car untouched for over 30 minutes. What would happen if I showed up 30 minutes late? Very disrespectful.Additionally, I waited another hour and a half for them to inspect one recall item. At the end I heard NOTHING about the recall item, but was given a very detailed list of “emergency repairs” that needed to be done, to the tune of $1800. I had to decline all these “emergency repairs” (made it home safely, btw, in case y’all were worried my car would blow up or something), then specifically ask, “What about the recall inspection?” “The recall came out good,” I get via text message.This recall seems less of a safety issue and more of a reason to bring me into your store and hold me there so I end up looking at new cars. And if that doesn’t work, scare me with a list of critical/emergency repairs so I spend more money at your shop.Due to this disrespectful and frankly, predatory behavior, will not be back to Alan Webb ever again.
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October 2023 by Gerry J
Pre-service communication and appointment scheduling were excellent. 4-6 text reminders before the appointment is more than I need, but I’d rather have more than not enough.Service was delivered in a timely manner and completed as specified.Service manager was very professional and communicated well.A great way to start a mutually satisfactory relationship!
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October 2023 by Kathryn Jones
John and his service coworker were extremely helpful! They got me right in the appointment so I could leave for work. They helped set up my next appointment with the complications of parts needing to be ordered giving enough time for services to do the work. Thank you.
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September 2023 by Lady-Diaesha M.
I purchased my truck in April of 2022. I sign all my documents and was told the date was wrong and they got me a better rate with a different institution. When I got the second set of papers to sign which were suppose to be "exactly the same" l noticed later there was an increase in the MSRP pricing with the newer lower rate. They made an attempt to get the old copy but I thought I shredded them but guess what I just found? The original documents with the lower MSRP. Fast forward about 11 months and I get into an accident and my truck is deemed a total loss by the insurance. The accident happened in March. It's now September and the Gap insurance still hasn't received the information they need. Meanwhile I still have to pay a car note for a vehicle I haven't had since March. A few weeks ago I went in person to get whatever was needed taken care-of and was assisted by AJ or Alan. This is after plenty of calls and at least an email with no reply, communication of any sorts. AJ filled out my form had me sign and said not to put the date since the accident was in March. I thought it was odd but I was just ready to get this all done . I just checked to see if gap has paid their portion yet and I'm discovering Gap still hasn't receive that information to pay out my claim. So guess who has to pay her car note again this month? That's 6 months of paying a car note unnecessarily.I don't know if it's illegal to change the MRSP on the same vehicle the same day but they did.. I don't know how it benefits Nissan to delay sending the information to gap so my claim can be paid out but they did? I don't know why the process is taking so long but gap says the only hold up is Nissan. Has anyone else experienced this? Is this isolated? Are they know for this type of business practices? Whose reimbursing me for my 6 months of care note with no car? I had to leave my night job partly to this transportation debacle.
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September 2023 by Abigail Horrocks
I went in for new transmission fluid and to get a free exam of car. I got the call quick enough of them being done! Did find some miss communication that they thought I had the examination already done. He quickly had someone inspect my car in a timely manner. Not thrilled with the work my car needs but I figured there would be since I bought it used, and who knows what was maintained.
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September 2023 by Julie Davis
The salesman Johnny was amazing, he got us $1000 off the price and we were in and out in 1 hour ! I've never been in and out that quickly. I will definitely tell others about my positive experience.
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September 2023 by Gina Facca
Came in based on an email that I received offering a great price on an oil change and tire rotation. The offer made the work VERY affordable and the work was completed in less than one hour.Great customer service (Eden was FANTASTIC!) and care.Thanks for the assistance
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September 2023 by Katie Mobley
It hasn’t been very long since the warranty covered repair on my vehicle, so I can’t speak to longevity, but I believe it will continue to run smoothly since having the CVT transmission replaced. I’m so grateful to have my car back in working order and the quick turn around time. Awesome service department!!! They were able to squeeze me in the week before my appt and have my car ready for pick up before expected!!! Very personable.
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September 2023 by Dianna M.
We came in with my mom-in-law to look at new cars. She happily found one within 30 minutes. Mike was our salesperson and did a great job at explaining the different vehicles, and their options. Mark was our finance person. Both of these gentlemen were friendly and professional.There was absolutely no pressure to buy, and we were in and out, in a few hours.
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August 2023 by Esther P
I was in search of an EV to lease, I worked with Bo from sales and he was incredibly helpful and found a 2022 Leaf in less than 2 weeks. I was able to fill out a lot of the paperwork online. I was impressed with their efficiency and excellent customer service. I would definitely recommend Alan Webb and Bo if you are looking for a car! Thank you!
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August 2023 by Escaping The Rat Race
From the service advisors that I first met (Fadi and Eden) to the mechanic who explained how he fixed my SUV, I was impressed with the friendly and courteous service I received. You really have some great people working in the service department. I will definitely be bringing my vehicle back to Alan Webb Nissan for future service work. Thank you for providing me with a service visit that was truly exceptional.
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August 2023 by Toni Smith
Bought a 2023 Nissan Sentra SR CVT (Midnight Edition) from here.Saw this particular car on their website, still in-transit. Left my info, and got in contact with Hadley Hinkle.Once the vehicle arrived, she had me send all of my relevant info through email, so by the time I popped in for the official purchase, I was only there for maybe an hour or an hour and a half. That was with trading-in my old car as well. They took care of all the in-between work with the DMV. They also had many loan and service options to suit my budget and needs.Hadley showed me all of the car's features during the test drive, and is very knowledgeable and super friendly!I know I'll be getting my maintenance done here as well, as my extended family swears by their service. I definitely see why!TLDR: Excellent car, excellent people, excellent and efficient service!Thank you, Hadley Hinkle! ❤️✨??
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August 2023 by Chris Record
Is a zero possible? The salesmen are like sharks. Why does it take 5 people to sell you a car? With every no, someone else came over. I was there with one of my best friends. I'm so glad she wasn't alone. They changed the agreement several times trying to get more money from her. They are more aggressive than collection agents (I used to be one). Don't let anyone you care about shop here, please.
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August 2023 by Lisa R.
I would give a zero if I could. Nathan at the collision center is horrible. Made us feel like we were putting him out was very abrasive and rude. For this reason I will never buy or recommend this lot. Scott was awesome best customer service we ever had,replacing him with Nathan was a big mistake. They are going to lose business for sure .
