Metro by T-Mobile, located at 6706 19th St W, offers excellent prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. Customers consistently praise the friendly and helpful staff, particularly Andrea and Adam, who go above and beyond in providing outstanding customer service. Reviewers noted how quickly and efficiently their issues were resolved, with staff being patient and understanding. Many customers return to this store for assistance, appreciating the honest and caring approach of the employees. One customer shared a positive experience switching from another service provider, highlighting the patience of the staff despite the distance they traveled to reach the store. Although there was a minor issue with the billing, Metro's customer service team was able to provide a better deal, further enhancing the overall experience. With a commitment to making sure customers are satisfied and a focus on clear communication, Metro by T-Mobile stands out for its exceptional service. Whether it's setting up a phone or resolving billing concerns, the staff ensures that every visit is a positive one.
Andrea helps me with all my problems I always come back thanks girl
May 2024
This place is okay . They really aren't as good with upgrades like they used to be . I think since they partnered with mobile the promotional deals have declined. Good customer service though. They really help alot of Mexican or foreign who want great service and speak bilingual for any customer that comes in
April 2024
Andrea was so incredibly helpful to my boyfriend and I! Truly went above and beyond to make sure we were satisfied when we walked out of the store. Amazing customer service, very friendly, quick, helpful and to the point. Seriously, Andrea rocks!
