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“Very professional. However, I would not recommend the Motorola Moto phones even though they are in the $125 range. Better buy the $8 coverage insurance, then make calls and FedEx it. The Samsung 15 works fine, for $250.”
“We had an issue with our connection on a Friday night. On a cold Feb. night in Cache Valley ya just want to stay in where it’s warm and watch some TV. I knew it was after hours so thought I’d just leave a voice mail and hope for a call back on Monday. I was pleasantly surprised to actually get an after hours call from Mitch asking me what he could do to get us up and going again. Mitch gave us some tech. suggestions and within 20 minutes we were back in business. We were very happy and impressed with their prompt and pleasant service!! ?Thanks Mitch !!!”
“I was greeted by Taylor when I walked through the door and she helped me qualify for a phone and helped me get an even better deal too! She answered all my questions and is very knowledgeable and explained everything very well. Also it was very quick and easy process which I had trouble with in the past . Make sure to ask her about the sync up tracker and internet bundle, because that’s what i got and it’s a great deal !! Thank you Taylor!!!”
“I have brought my sons computer to Brian several times now. He is very reasonable as far as pricing and has always gone above and beyond to help us figure out the issues and fix them in a very timely manner. Would definitely recommend!”
“Stopped at this location to add a family member to my account. Matthew was very knowledgeable, patient and helpful through the process of transitioning that family members phone from another carrier to T-Mobile.”
“I would like to give a gold star to customer service agent Erica. She was patient with me updating our services . Kudos to her ! I really appreciate great customer service these days; it's very rare now.”
“Came up for a concert needed a phone no hasstle frendly helpfull staff greet me as i walk in close to closeing have a world phone that strait talk couldnt put on there network marcus was great help local recomended good eats and local venue spots sarah the manager on point helping custmors as she can and redriecting the ones after closeing to a location open a hr later 23 min past closeing and still helping there last custmores who have issies they really seam to go the extra mile for there clients where they can and they seam very knolagable in there feild and hey marcus if you read this nice ink im adding this review on the tmoble network fast easy simple”
“When I came here I was having so many issues over the phone. I was so frustrated. However Neil and Kujan they spent so long helping me with my order. I really appreciate the excellent customer service. Seriously they worked so hard I am so impressed. I have never seen that kind of dedication before. The entire team was busy helping customers the whole time I was there. Hey keep up the great work everyone. I love to see it. Thank you for making my family happy.”
“I am hoping this is the T-Mobile location at the Tacoma Mall. I would like to review, thanking the staff, especially Michael. Earlier today, I dropped my phone and it resulted in the screen breaking. I could not even enter my pin to access my phone, so I logged into my Samsung account and ultimately locked myself out. In order to access my T-Mobile account, a text message verification process is done. However, with my phone broken, I couldn't access my text message. I first drove to the 6th street T-Mobile location and dealt with a very rude employee. He looked at my locked phone, and it was almost as if he presumed I had stolen it, because he simply wrote a website on a sticky note and told me to contact them. I asked them how I could do that if I can't access my phone. He pointed to a tablet and said I could try using that. Of course, that tablet did not have access. So, after weeping for a while, I decided to try the Tacoma Mall location. Thank Goodness for them! Michael sat with me and help me switch the SIM card into an older phone, then I was able to receive a text message to go through the verification process. I am now scheduled to have my phone repaired, and I thank Michael for that.Avoid the 6th Ave location. Go to Tacoma Mall T-Mobile Store instead!”
“Kerry, the account manager was extremely helpful. We had a difficult situation of trying to figure out details with the account owner moving overseas, and she kindly, quickly, and expertly helped us understand our best course of action giving guidance and advice on how to make the smoothest transition possible. Amazing!!”
“My darling Irene and I stopped in at T-Mobile, as she was having some issues with her phone. The person that attended us was excellent. Her phone has been working great ever since.”
8:30AM - 5PM
2516 S Holgate St, Tacoma
Internet Service Providers
“We've had net venture for about a year now and have never had a problem. The only times that I've had a slow connection have been due to an old wireless router. The customer service is awesome! Calls area answered quickly by a person and they have have kind and easy to talk to. I also love that they are local.”
“Had to exchange my phone due to damage. Was seen fairly quickly, however, the extremely professional experience had with Eric was phenomenal. Restored my faith in customer service. Left the store with a brand new phone and extremely satisfied. 10/10 highly recommend. Thank you again Eric @ Steele St. Xfinity store.”
“Horrible run in back in November with customer service, but boy is this the best customer service and new team around! Akil, the new manager here is on it... not only did he help fix the issues, he wasn't giving pressure, he was honest, sincere, and extremely helpful! Will definatly come back here anytime I need something!”
“AC was so helpful, kind, and understanding. He went above and beyond to help us resolve problems with setting up our new mobile service. So relieved and grateful! Thank you, AC!!!”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
“Now don’t get me wrong, I was not glad to spend half my day getting a new phone, Apple Watch, cellular plan, the works, and wrestling with my old phone to get the data transferred and wiped. However. Considering this was the case, I feel incredibly blessed that the employees on the floor were so awesome.You know the feeling of general tension and dissatisfaction often pervades the store when you walk in? Or how it can seem like the employees are just gritting their teeth make it through the day? Well, not here! The atmosphere was positive and relaxed. The employees smiled, spoke to one another with kindness, and just in general seemed like they had the will to live and, dare I say it, even help their customers. It was truly refreshing.I want to especially thank Alex (I really hope that is his name) for helping me. He was patient and personable, and his calm demeanor helped diffuse agitation that I brought to our first interaction. He made a painful situation tolerable and is clearly an asset to T-Mobile.”
“Switched from AT&T to join my wife's family plan at basically half the monthly cost. Worked with Devan and he couldn't have been more friendly, helpful, and eager to get us every deal possible to make it work best for us. Really very pleased with the whole experience. Thank you again.”
“We switched our phones to our xfinity plan. Tyler was excellent in helping us. Very knowledgeable and professional. Made the process very pleasant.Thank you Tyler.”
7AM - 8PM
Tacoma
Internet Service Providers
“I have been struggling trying to get our internet properly running in the Key Peninsula area. The customer service agents are horrible! After nearly three years we finally landed a competent technician to the house. Nathan was outstanding! He took his time to investigate the issues and resolved them. The Key Peninsula deserves better service and higher powered internet. We applied for Starlink and can’t wait to drop CenturyLink. Until then, thank you Nathan for your high level of professionalism and willingness to assist with resolving our concerns. The Customer Service call center is worthless!”
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“Gabe helped me Buy the new iPhone 15. He transferred everything over and that was great but then there was something wrong with my email and I had to come in twice to fix it and each time he did it quite expertly even when it didn't work the first time . he has great work habits and skills, and a kind and patient teacher . Great Verizon worker!!”