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9AM - 5:30PM
4323 Bridgeport Way W, University Place
Credit Unions
“Customer service experience was great. Needs expanded or new place to enhance the quality of working environment. I wonder how staff can work in such congested and noisy environment all day. Money and work alone not a business. It's about employee well being too.”
“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
9AM - 5:30PM
17007 Pacific Ave S, Spanaway
Credit Unions
“Jacye was the reason I will not change Banks EVER AGAIN!! His service was the best I have ever received from any banking establishment. He went above any of my expectations and I will only be dealing with him at the spanaway location. Thank you again for being very attentive to my situation and making sure I was taken care of without hesitation.”
“The staff at Harbor Stone Credit Union located in Gig Harbor Wa are always pleasant, professional, and engaging. The staff always go above and beyond the moment you enter and exit the building. Harbor Stone Credit Union is banking utopia!”
“I lost my job there was no hope for me I suffered looking for job luckily I came across Donald Maureen on Facebook review about forex and binary trade/ crypto currency exchange I borrowed $1000 to invest with Donald Maureen and I have a profit of $13800 in 6 working days now I pay my debt and I'm very grateful to you, I will advise all of you who want to invest for the future and the better of tomorrow should start with Donald Maureen please and please you should not invest with all this scammer here you can reach Donald Maureen via Email”
9AM - 5:30PM
9035 Jackson Ave, Joint Base Lewis-McChord
Credit Unions
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Credit Unions
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Credit Unions
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
9AM - 5:30PM
9601 S Tacoma Way #103, Tacoma
Credit Unions
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
“Jennifer Devivo was excellent in explaining everything. She offered to help us technically to get on line etc. as we are seniors who are not tech savoy. She answered all our questions. I would recommend her to anyone I know.”
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
“I went in today with low expectations not because BECU wasn’t able to do their job, but because of my own financial doubts. I sat down with Linda F. at around 5pm after a long day for the both of us! She had a great attitude and was very welcoming to get my problem fixed. Within minutes we had a clear path with a resolution to come! Once I was approved it was like the snap of the a finger and I had the personal loan I needed at a great rate! If you need help financially I would choose BECU on 6th ave in Tacoma and for sure Linda F. !”
“Great local community financial institution. Staff is friendly and kind. Chantelle is amazing. She is extremely warm and welcoming and knows most clients by name upon entry.”
“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”
“Both Haley and Kelly, managers, helped correct, and apologize for the mix up on my loan payment. Feel much better.I feel they were both professional and worked really hard to correct the error apologetically. My faith has been restored!!”
“Prior to my visit, I had never heard of Harborstone Credit Union nor did I realize that there was a branch on the installation. I became a member to HCU with an auto loan through the car dealership of my recent purchase. The reason for my visit was to take care of some items in association with the vehicle purchase. As soon as I walked through the door, I was assisted. I would like to acknowledge Alyssa Lein for her exceptional service! She was very friendly, efficient, thorough, informative and personable. She helped me to take care of five items swiftly and accurately and made this first time visit/experience smooth and effortless. I appreciate her customer service and recommend asking for her for your future visits!”
“Today I had a superior customer service experience at Navy Federal credit Union thanks to Miss Arlene, personal banking officer. She knows her stuff inside out, and was able to tell us the best rates on the certificates of deposit. Additionally, this credit union has a very large and spacious lobby. The folks are very friendly, and the lines move fast. Privacy is of their at most concerned. They have instituted checks and balances to make sure that hackers cannot get into your personal banking. I love them.”
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
“This location has drive through ATM & banking services, which is always nice. Unfortunately this is a rougher part of the city and the parking lot and perimeter streets see a lot of “action” - fortunately there is security present & they do monitor and intervene when necessary.”
“I stopped by real quick to tell them I was gonna be late with my truck payment and my wife is gonna kill me and the teller Arielle Suarez went above and beyond to help me explaining that I has 14 days grace with no mark on credit and she even went ahead and explained to me how to make the payment she made an overall bad experience turn into a learning experience which was not what I expected we need more people in customer service like this young lady thank you Arielle”
9AM - 5:30PM
4524 Point Fosdick Dr, Gig Harbor
Credit Unions
“Always helpful and smiles!! 10 stars if there was an option! And yes the ATM has issues but hey things could be worse right? ?I appreciate there kindness and patience!!”
“I had fraud on my account. The automated fraud detection did its job! Froze my account. I called WSECU they issued me a new card at the nearest branch location. I am beyond happy. Thank you for the added protection and superb customer service.”
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“The Bank Clerk was very knowledgeable and helpful, in getting me the information that I needed. One question opened me up to new information and credit that I didn't know was accessible to me. A a high level of professionalism demonstrated at all times.Thank you,Ms. Ella”