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December 2023 by Kaylia Gleason-Wright
I will NEVER go back into this U.S. Cellular again. I will be going to the other ones in town. This particular stores morals are gross and disgusting. I have no problem with us cellular but the people at this score disgust me and have screwed me over MULTIPLE times and have the audacity to try and gaslight me. Literally the worst most self centered customer service I’ve ever received. AGAIN and AGAIN. I recommend just going to the one downtown or in West Valley.It is more than CLEAR they only care about their commissions no matter how much that actually hurts the consumer. The even break their own company policies and I will continue to call corporate until the issue there is fixed. If you’re a woman or a young person or non white I’ve noticed they try extra hard to manipulate people. It’s disgusting. The employees are money hungry, greedy, dishonest people.
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March 2023 by MIke Hoffarth
Maria did a wonderful job helping us choose a new phone, smart girl !!!
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December 2022 by Miguel Valencia
Great customer service maria helped us with a very friendly service answer all our questions very satisfied.
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October 2022 by Management
I appreciate this location out of all of them I got what I needed plus a new phone,Service was smooth and easyThank you Izzy
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March 2022 by Eric Ramos
They say your bill is going to be one price and its way more when you get your bill they add things you dont need and when i got my phone there i got a screen protector they put it on but looks like they didnt have training and they messed it up and only gave a 10 dollar discount on it and i talked to another uscellular retailer and they told me they should'nt have done that and they should have gave me a free one for there errors but Union Gap don't care about there customers they only care about there comission don't go to them take the drive visit a different uscellular retailer.
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March 2022 by John Lugo
The associates of this store were very helpful and kind. Thank you
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October 2021 by Jack Baker
Got the new apple 7 watch. Called to ask staff if they could verify a few things. Like, does the watch work if my cell phone is off. They had no clue. Told me to go watch some YouTube videos. This is one of the hottest items yet they have had no training to assist customers.
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October 2021 by Ruth Fielding
Went in for a charging issue and my Rep was a young gentleman named Samuel. He was fantastic, honest, listening, and helpful. When it's time for an upgrade I'll be looking for him to help me with that. Ask for Samuel. He has your back and best interest in mind. Thank you, Samuel! ?
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June 2021 by Amber Jerome
Unfortunately this is my first 1 star review.I just drove 4 hours to help my 80 year old grandfather deal with this company after my grandma passed away.I have never dealt with a more unorganized, dishonest, disrespectful company in my life. I'm more than sure these employees work on commission and they remind me of money hungry robots.My grandfather was lied to (in front of me) and I tried to clarify what I just heard and not only was my grandpa, but I was told that I should pay attention better to what he was saying. (My grandparents signed up and had free phones) 2 years later, and $2000+ later, we were told we should pay attention better because it all depends on who we get for customer service if they will honor what they say or not. I was shocked. Never again. Just switched grandpa to Verizon and the day couldn't be better!
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April 2021 by Luis Moreno
Great customer service! Helped me quickly and kindly with all I needed thank you U.S Cellular!
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December 2020 by Rena Jack
Customer service is polite and respectful. Line was taken care of quickly.
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December 2020 by Maxine Carter
Amazing customer service fast friendly very polite
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October 2020 by Jeremiah A
They would provide a service that zillah was supposed to offer & gateway store wouldn't even try, practical service should be universal. I appreciate this stores service & courtesy
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October 2020 by Jeremiah Aleck
They would provide a service that zillah was supposed to offer & gateway store wouldn't even try, practical service should be universal. I appreciate this stores service & courtesy
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August 2020 by ChickenPox
Great customer service! Helped me quickly and kindly with all I needed thank you U.S Cellular!
