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January 2024 by Pozzy Thump
This Black & Decker leaf vacuum was bought by my girlfriend for my birthday. It arrived the day before, in an extremely damaged container. The labels clearly show it was damaged by the delivery, not the point of origin. My girlfriend, who is heavily disabled, cannot leave the house, and cried all afternoon because she morally couldn't wrap this as a gift. The UPS manager Kelly of this facility (attached) told me that I should open it to see if the article was damaged... wouldn't that nullify any claim? And is this normal delivery quality? Kelly went as far as to make ME feel at fault instead of them, as though I should have sent it directly to the seller. I could have used this gift to clean the yard to make the yard of the house more presentable to buyers. This was 7 weeks ago, and UPS has yet to admit any fault, or return any information or apology. The one attached to this will be a stock apology, meaning that they did not read the complaint.If you have to use UPS, don't go to the one on Valley Mall Blvd in Yakima, and if you have to use that facility, do NOT talk to Kelly.
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August 2023 by Mrs. Barajas
If there was a ZERO ?. insurance don't help us provide a walker for our special needs Daughter so we bought a used gait trainer and this is how it got delivered!!!!!
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July 2023 by Virginia Barajas
If there was a ZERO ?. insurance don't help us provide a walker for our special needs Daughter so we bought a used gait trainer and this is how it got delivered!!!!!
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March 2023 by Gail Lee
2/28/2023 Took a package in to ship shortly after they opened. Excellent customer service! Friendly, knowledgeable, professional.
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February 2023 by camilo madrigal
They don't deliver to new houses. FedEx and USPS have better systems.
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February 2023 by Joey jo Shavahoe
Delivery person posted a note saying it was sitting at the wrong ups store. Ended up driving here to get the package
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January 2023 by R. L. R.
The clerk at the counter was AMAZING!!! I wish I had gotten her name. She was super nice, very efficient and seemed excited to help me, not that I was just another person to get in and get out. 4 or 5 people were coming out of the office, so she was busy and even then, treated me great. She was delightful!
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December 2022 by Penny M
I’ve lived in the same house for 29 years, and never had a complaint until now. My house is on a hill, but has never stopped UPS, FedEx, even the garbage truck and my sons two wheel drive Honda have made it up in the snow so far this year. But now the driver will not come up here, even in the summer. Earlier this year, he left my new $800 iPhone tied to a cow fence. Lucky I even saw it before the cows did… yesterday I came home to two large boxes at the bottom of my driveway sitting in the melting snow… FedEx has been here several times with no issues, why can’t UPS make it ???
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December 2022 by Tammy Jolley
Why is it so hard to talk to a live person about a delivery and all the recording tells you to file a claim but when you try it's unsuccessful. I just wanted to know why my tracking says both packages were delivered to my door when only one was ... I was right at my door so I know only one was delivered. Very frustrating when you can't talk to a live person when you call to find out what's going on with a package
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December 2022 by Lonnie Mitchell
Wanted information about shipping a package.The staff are great and polite very helpful.
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November 2022 by HiddenJaguarSun
This is the second time where I track my, it gets to here and then the next it's off somewhere in the middle of the country. I wish stores I ordered from did not have to rely on UPS. It's infuriating.
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October 2022 by Christina Morin
I go there every day .being a janitor is fun and Im verry fast so I see a lot of people and it's nice nice customers service.
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August 2022 by Elkaholic
Great Customer ServiceI needed to ship hazardous material (gun powder).UPS came thru after FEDEX wouldn't.
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August 2022 by E L
Opened on time. Faster achievo my items that I needed to pick up. Great job oh checking my ID to make sure it was me verifying the pickup.
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July 2022 by R. Luke
The clerk at the counter was AMAZING!!! I wish I had gotten her name. She was super nice, very efficient and seemed excited to help me, not that I was just another person to get in and get out. 4 or 5 people were coming out of the office, so she was busy and even then, treated me great. She was delightful!
