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March 2024 by holly ellingsworth
Great service
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October 2023 by Raylene BB
Always friendly and kind when I've been in the store. They are very attentive to your needs period I will update when the bed is delivered period
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April 2023 by Diana Fletcher
Loved the service and the quality of our Sleep Number is outstanding.
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January 2022 by Kathy Hickman
My only complaint was the sales guy not wearing his mask properly. Yakima has the HIGHEST number of Covid cases in eastern Washington and it was disappointing to see the lack of respect for customers. Other than that we left happy & can’t wait to get our bed.
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November 2021 by Becky Craig
We were unable to visit the store in-person due to physical disabilities. I spoke with Yesenia by phone. She very promptly emailed estimates for the beds we saw online. After thinking it over, and speaking with relatives who have Sleep Number beds (and are very satisfied), we decided to purchase a Sleep Number bed. We applied for a store credit card online. The process was quick and easy. I called the store the next day, and Yesenia took our order by phone. She was very professional and helpful. She answered all my questions. We ordered a bed with adjustable base. We get our bed in three weeks. We can hardly wait!!
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October 2021 by Kelly Andrews
Very nice young lady sales person. Very nice store. No high pressure salespersons.
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July 2021 by Aran Galway
Our sales rep was fantastic. Three stars ONLY because of her (Ysennia)---she rates 5 stars. I have rated three stars because of having to pay $1500 up front. This would be my 5th Sleep Number bed over the past 35 years and never experienced this from any of the four other stores I have purchased from across the country. I have received ZERO communication (except for the emailed receipt the day of purchase) for the past three weeks. No shipping notice, tracking or anything! A company SHOULD NOT charge a customer until the the item is actually shipped or delivered--like Amazon and others. I will cancel my order in one more week if I don't hear anything from Sleep Number.Pandemic (?) be damned! No excuses! Don't take and hold (invest) my money for a month without product or communications. Just not right!
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February 2021 by Kay Weddle
Went in to see about a sleep number bed after my waterbed sprung a leak.. I'm getting too old to deal with that anymore.Jessica assisted me. She was so nice and patient. She wasn't pushy, let me decide on my own. I ordered my new bed and received 2 days ago. Delivery was on time and quick. I love my new bed. Didn't think I would find a bed I liked as much as my waterbed, but I do. Thank you Jessica for all of your help!. I love my new bed and it has the approval of the cat and dog. Thank you!
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January 2021 by Katherine Weddle
wonderful customer service. Jessica assisted me. prompt delivery and quick set up. Bed is so comfortable. Thank you Jessica for helping me. she was very patient and not at all high pressure. wonderful to deal with. My new bed is even better than the waterbed it replaced. and most important it has the approval of the dog and cats!
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December 2020 by Melissa Wehunt
The first evening we walked into the store the staff member was with another customer. Jessica welcomed us to the store and graciously stated to go ahead take a look around and she would be with us in a little while. Perfect! We already had in mind which beds we wanted to try.When the other customers were done, she came right over and started answering our questions. We had actually selected the second best bed in the store (of course. Lol) She found out what we were looking for and what we currently had. She told us that the ILe would be coming in the next week. The ILe is in between the one we liked and the next bed up in the line and that it would be in next week. She also told us that Black Friday sales were coming the next weekend as well. We left her our contact informationand we knew we would be back the next week to try the ILe and see what great deals would be available.The next day I received a text that the ILe was being delivered and would be on the showroom floor and that it was part of the Black Friday sale!!We made arrangements to meet with her after we got off work and tried the ILe out. This bed did not disappoint us at all and the price, well let's just say we bought it with the split top and leg elevation that evening. And out delivery is scheduled for the following Friday. I'm excited to sleep in a better bed soon!!
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December 2020 by Melissa Garver
The first evening we walked into the store the staff member was with another customer. Jessica welcomed us to the store and graciously stated to go ahead take a look around and she would be with us in a little while. Perfect! We already had in mind which beds we wanted to try.When the other customers were done, she came right over and started answering our questions. We had actually selected the second best bed in the store (of course. Lol) She found out what we were looking for and what we currently had. She told us that the ILe would be coming in the next week. The ILe is in between the one we liked and the next bed up in the line and that it would be in next week. She also told us that Black Friday sales were coming the next weekend as well. We left her our contact informationand we knew we would be back the next week to try the ILe and see what great deals would be available.The next day I received a text that the ILe was being delivered and would be on the showroom floor and that it was part of the Black Friday sale!!We made arrangements to meet with her after we got off work and tried the ILe out. This bed did not disappoint us at all and the price, well let's just say we bought it with the split top and leg elevation that evening. And out delivery is scheduled for the following Friday. I'm excited to sleep in a better bed soon!!
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October 2020 by Charles Bir
The salesperson at this store was extremely helpful, knowledgeable, and polite i had visited the store before and the way I was treated is why I came back to this store
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August 2020 by Pamela Caton
Great experience despite COVID restrictions. The store manager came in to assist me as the onsite sales person was already engaged with a couple that apparently needed to spend the night to determine if they wanted a mattress (that guy had a lot of patience). All options were discussed, and prices gone over thoroughly so I could make an informed decision. I really appreciate all that information - I can't wait to receive my purchase which is coming via UPS.
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July 2020 by matt cobb
Had a great experience with the staff being courteous, informative, & truly helpful. They didn't try to pressure us into a purchase & made sure we got the best value for our specific needs...highly recommend!
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July 2020 by David Ray
Very helpful explanations of different mattress. Very helpful in trying different ones to get the mattress that fit you. Great sale.
