-
March 2024 by Astro Bronto
If you buy Jewlery from here and pay for the warranty just know if you DO NOT take your Jewlery in EVERY 6 months so they can inspect it , it’s not covered and you won’t get reimbursed for the extra cost of the warranty. What a scam and what a worse scam is this Jewlery was purchased in 2023 and a diamond fell out already. I missed my 2nd 6 month checkup by 8 wks and my warranty was denied because of it. EIGHT WEEKS .. not 8 yrs .. 8 weeks.. the associate working says “ you can pay for it yourself “ why? When it’s your fault for selling cheap junk and then ripping people off for the warranty. NEVER AGAIN will I purchase mall Jewlery. Do yourself a favor and save up and buy from a more reputable establishment.
-
February 2024 by JCobra 09
Most of the jewelry I’ve bought my wife has come from Kay. Having most from the same place makes keeping track of cleaned, and taken care of a breeze. Kay in Union Gap mall is great. The staff there are all very friendly, knowledgeable, and most importantly understanding. They don’t try to upsell me or change my mind, they just inform me and help me understand the differences in the pieces. This shop should be proud of themselves.
-
January 2024 by Lupe Rodriguez
I love this store (Kay jewelers in union gap mall) staff member Vicky is the best attitude humble and knows what she is talking about she shows us the best deals in the store thank you she is a beautiful young lady
-
December 2023 by Eric Castro
Stephanie is not just an amazing employee but an incredible person. She creates such a wholesome atmosphere that brings joy to everyone especially at tough times during the holiday season. 100% recommend coming here. When you do, come see Stephanie!
-
December 2023 by Rocky Clayton
Victoria at the Union Gap Mall location in WA went above and beyond to ensure that my purchase would be here by Christmas. I did not expect such great service but am very grateful since I am just out of surgery for full knee replacement and struggle with mobility. I would recommend Kay to anyone and especially Victoria.
-
December 2023 by Gt2bnutz
I went back 3 times to get my ring sized. The first time Riley helped me and she was Fantastic. I then decided I wanted it on a different finger and needed it resized again. Riley wasn't working so someone else helped me. They made me feel like I was putting them out and rushing me to go help someone elseto make a sale. When I returned to pick it up, it had been sized to small. I was resized by yet another staff member and she wasn't very helpful or nice either. When I went to pick it up for the third time Riley was working. She was very helpful and wanted to make sure I was happy with the sizing of my ring. I was very happy and even happier since she was the one helping me. When you shop here ask for Riley, she is Awesome!! She's the only reason I gave 5 stars!!! Thank you Riley!!
-
December 2023 by lorraine santana
great service and very informative
-
October 2023 by Luis Escamilla
Julie was a great help in finding a wonderful gift for my wife. I appreciated the great service. Thank you
-
July 2023 by lino magno
Amazing Service with a smile. Went during the Remount show and was blown away by the selection. Everything created there on the spot. Staff was very professional and swift. Will definitely visit again.
-
June 2023 by Lupe S
Great customer service all the employees are awesome and caring. Love it
-
March 2023 by Maria Baez
Went in for a repair for my wedding ring as well as a watch. Stephanie was so kind and helpful in this process, made us comfortable asking questions and explained the price breakdown.
-
March 2023 by Lilly McHargue
We had a wonderful experience at Kay Jewelers! Julie was so kind and patient with us and helped us find the perfect ring. Cant thank her enough!
-
March 2023 by George George
The girls at the Yakima Kay's took wonderful care of me
-
January 2023 by Emmanuel Sanchez (Manny)
As with any Jewel store, this is a pretty pricey place and the prices don't really justify the jewelry that they sell. Then again, I think something like jewelry is overpriced and pretty useless for any practical purposes.With that said, I have had to buy some things here over the years, and the shopping experience has been too notch. With the prices being as expensive as they are, the customer service is also top notch. I have always had every sales representative with whom I have interacted be polite and quite helpful for me, in helping me find the right items for my needs. The availability of the jewelry is satisfactory, and the plans offered for the jewelry is pretty comprehensive and surprisingly fairly priced
-
February 2022 by Adam Beauvais
Dealing with Kay has truly been the worst experience purchasing a higher dollar item I have ever had. From 12 years ago buying my wife’s wedding and engagement rings and being given the wrong price and needing to return to pay more to now they have managed to lose her ring(they blame fedex) while shipping it to repair a loose stone. Some how they have managed to make a bad situation very much worse in attempting to try to get a replacement. We have been into the store two times, had sales associates show us rings and left thinking we had a new ring they just needed to complete the paperwork only to be called and told the rings we were shown were not a even value and would need to look again. We have been lied to, been given incorrect information and still no new ring for my wife. I can say that the manager Stephanie has tried to help but higher up’s who will not talk to us are definitely not concerned about making this right just the bottom dollar. The reviews and ratings of Kay speak for what you should expect and most aren’t good.
