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April 2024 by Wendy F.
The FedEx in Union Gap has been taking care of my packages for years. When my orders come in I get called right away, and I pick up my packages at the station. I want to thank David especially, as he always make to let me know my stuff is available for pickup, as he understands I need my products for my business. Thank you!
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December 2023 by terry arquette
I have been waiting for 4 days after they said it was out for delivery. I have heared many excuses. Still have not received my package.
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December 2023 by Chairman McMeow
They keep saying they make a delivery attempt but no one has ever showed up. No way to call the office to make an attempt for pick up. My package is stuck going back and forth in the truck for no reason. Better off re ordering under usps shipping and actually getting someone who can read a home address off of Google maps. 2023 and people can't figure out what a house number is even when Google provides you a photo of the homes.
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October 2023 by Tiin-Sat
I had delivery yesterday, very unprofessional driver . He handed my son the box after scanning it. He took his phone out and took took pictures of my son as he walked away with the box. My son was several feet away from him and didn't know the driver was taking pictures . I saw him through the window And said why are you taking pictures of my son? The driver said I always do that to show I delivered . He said you sign for it or I scan it.Taking pictures ... Is this a policy? Why was the driver not advising the person he will take pictures to prove delivery? so why not take pictures as the box is handed over and advise he does this to prove delivery.The driver became belligerent and defensive. When I asked again why are you taking pictures of my son? His body language and stance became aggressive his tone was hostile. He thought he wasn't heard when he said..next time I will make you sign for itI asked my son when he came into the house did you sign for it? He said no that guy scanned it..We never had a problem before with deliveries. We have gotten packages through Fed Ex before. We order Alot online. Get packages delivered from UPS and US post office. All friendly and professional.We live in a rural quiet area.I wonder if this driver has prejudices or preconceived ideas of people in this area.This driver was unprofessional, he did not represent Fed Ex well at all.Very disappointed customer.
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October 2023 by Us Two
We made sure we were home as we had to sign for this package. Apparently the driver knocked on the door instead of ringing the doorbell. The door is attached to the garage. You can’t hear the knocking in the house, but he isn’t smart enough to use the doorbell, idiot.
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August 2023 by Chris Condardo
Today was NOT a good day! I seen the driver pull up and stop in front of my house. He then took the bigger package (which had a 30 pound bag of cat food in it and 2 containers of treats) which he DROPPED right by the door of the truck. Then brings the second package (which was a 35 pound container of cat litter) and DROPS it on top of the first one! He proceeds to carry BOTH packages to my porch and DROPS BOTH PACKAGES on the porch!!! Do your people NOT care what are in these! Both Treat Containers were broken open and all over the box. I'M NOT HAPPY....
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July 2023 by Kevin Davis
Great place to work, friendly people and outstanding shipping and handling.
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April 2023 by Spencer Munn
The WORST of all the delivery places. In America. PERIOD. Packages from this location are constantly being delayed for days at a time for no reason. Stated reasons range from, customer not home, dog out, nobody to sign, etc. NONE of these reasons are true. My wife is a stay at home mom and almost always available. The driver(s) of this route simply lie so they don't have to deliver to the end of their route (Prosser) I have complained numerous times to FedEx corporate and the Union Gap hub itself - which is impossible to get ahold of any there. Hopefully someone higher up at FedEx will fire everyone that works out of Union Gap, or close this location entirely and use another hub.
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March 2023 by Barry Leaf
Super tough to get ahold of fed ex Yakima Not sure what’s going on with fed ex but it is impossible for fed ex to deliver to my door. Packages either end up in my driveway or the side walk in the weather. I’ve asked the drivers to deliver to my front door like they should but they still can’t do it. Not sure if it’s laziness or what ?♂️. If fed ex can reach out to this review it would be appreciated
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February 2023 by Kathleen Koch (WoodsyKnitter)
FedEx ground keeps delivering a package that is to go to an apartment on the 1630 block. My block is 1620. The same driver evertime. Its alao going through wrong side street. FedEx learner the apartments numbers at Chuck Austin place.
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February 2023 by Regendrasil
Package left exactly where it could have been run over by someone leaving the house. Picture below was taken by FedEx. They knew what they were doing when they put it there.
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December 2022 by Heidi R
This company just plain lies. Repeatedly states that your package is on the truck for delivery when IT IS NOT!! I’m so sick of lazy people not doing the job they’re paid to do. If you’re being paid to deliver a package, deliver the package!!!
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October 2022 by M. Priddy
I updated my info because I don't have a mailbox. I tied to call union gap (an hour away) but got connected to India telling me if I don't pick up my package it will be returned. You really can't at least send it closer to Ellensburg? I'm beyond angry. Never use FedEx, I know I'll never use them again.
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October 2022 by Arthur Ziegler
Went there for customer service. Works much better in person. Got the help we needed at their HQ.
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August 2022 by Becky
My package was delivered today, Wed. August 24th, and I stood at my window and watched the driver pull up to my chain link fence at my front yard, get my package, stand in his truck and THROW my package into my front yard!!!!! When I went out and said please do not throw my packages into my yard he simply drove off! This was delivered from a driver working at the Union Gap, Wa. location. And I love how he said he left it at my front driveway gate….ummmm NOT! Trust this….I will make sure I’m home from now on when they are delivering and I will be standing at my gate. J****
