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May 2020 by M Garcia
Bought a couple cars here and traded the first one for it being a messed up frame. The second one is on the way to being traded. Buy somewhere else. All they care about is money.
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September 2019 by joana farias
I had a good experience as a first time buyer program. Got approved at a very good rate, and love my new Chevy Malibu.
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July 2019 by Linda V.
Franky was very quick to return our calls and emails. He also researched the truck to make sure it could be flat towed behind our RV and also pull our boat, and answered all our other questions. We, of course, double checked and everything he told us was correct. We drove 3 hours to test drive our truck and were very happy to find it was exactly as described. We made 1 offer on the truck, it was rejected, then accepted a few minutes later, some paperwork, and then we took our new baby home. We would definitely buy from them again.
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July 2019 by Alexxis Farias
My best first car buying experience. Not only were they warm, and welcoming but treated me like family and made sure I left with a good deal! Marcos presented all the information about the car, Sheccid made sure I was content with the offer I was getting with and clear with all the information I was signing. Amy and Franky made sure I left with no questions unanswered and even stayed later than usual to go over everything for me one last time.
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April 2019 by Martha Gomez
We worked with Franky on trying to get a Chrysler 200 we seen on cargurus and were able to get approved online. When we got there the car looked exactly like on cargurs very clean car and a good deal. Staff there is very friendly and helpful. Thank you for helping me as a first time buyer get into something I love.
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April 2019 by Ricardo Cabrera
Got a good deal. I definitely will be referring everyone I know. I really want the Harley Davidson branded truck.
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February 2019 by Pinball Bulbs
While we didn't find the car we were specifically looking for they were quite friendly and honest in our discussions. They even contacted me a few months later to let me know they had found the car we were looking for. We had already purchased but ended up trading ours in as they found one with the more specific features we wanted. Top notch service and follow up!
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February 2019 by James Rivelli
They had the car we were looking for. After some short and courteous discussion we were able to come to a very fair price. We've had them service our other cars in the past and no issues that weren't promptly taken care of! Will continue to use them
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February 2019 by Anthony Lopez
I am happy with AR1 and the costumer service I got from the dealer ship. I wanted a Vehicle that was nice, reliable, safe and fun to have. After talking with the sale's representative and showing me a variety of cars I was able to choose the right one for me. From the moment I got there and to the moment I drove away in my new vehicle from AR1, they were extremely kind and made sure my satisfaction's were met. Till this day (few months) they keep in touch with me and fallow up on my purchase to remind me that I'm covered with warranty for mechanical issues or to simply let me know of their new inventory and how they would gladly put me into a new car :)! All around HANDS DOWN THE BEST DEALER IN TOWN!! I would give them 10 stars but 5 is the limit! lol great job!!!
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February 2019 by Joanne Tapp
These people are horrible. They lied about the quality of their vehicles, they sale overpriced lemons and are dishonest to their customers. They don't care if they destroy families trying to make it . She is only worried about making a sale. Check her Facebook. She had her friends post positive remarks when real customers post the truth. She is dishonest and needs to be accountable! Ami needs to be accountable!
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February 2019 by Lizzy Grey
I just purchased my first car with Ar1 and I am extremely greatful for Sheccid and Amy. They helped me pick a very affordable and good car for college. My parents have previously bought 2 cars from them and both cars have been great quality. Thank you Ar1 for your great services! I would highly recommend buying a car from here :)
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February 2019 by Joshua
Completely misled buyer. We could barely afford the car in the first place, and we've already had to put a few thousand into fixing it. We would have been much better off buying a car we couldn't afford. They seemed like nice people, but it was the worst financial decision we've ever made. There are a few good reviews and a few bad reviews here, but I wouldn't risk buying a car here. Buy somewhere else.
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February 2019 by Kimberlee H.
I purchased a vehicle from AR1 less than 2 years ago. Less than 90 days after purchasing the vehicle it started making funny noises that concerned me. I took it in (at the time, AR1 had their own shop which I thought was a good thing) and they told me the timing chains needed replaced. Obviously, I was very upset. I just purchased this vehicle and now I was expected to pay lots of $$ to fix my new car. Amy, the owner, after my husband expressed his frustrations, she offered to pay for the labor costs if we would pay for the parts. We took her deal (and were grateful). We still paid a lot of money, but not as much as we would've paid. Not long after, 3-4 months maybe, the water pump needed replaced. So, we had AR1 replace the water pump. Fast forward to today.....Guess what? My engine is toast! I drove my car just fine, no sounds or concerns and the very next day it wouldn't start. I had it towed to a shop that told me the timing chains needed replaced (again!) Extremely upsetting! I called Amy and let her know what was going on. I was very upset and asked what she may offer as a trade. (I didnt ask for her to do anything beyond possibly accepting the car for trade in so I could get a reliable vehicle) I waited a week and didn't get the trade in value as I requested. but also told her I may pay for the repair, so I didnt get upset. She called around and said she spoke to a service tech at Chevy and he would do the repair at a reduced cost to what I was quoted at the shop I had my car towed to. So I decided to pay more $ to have my vehicle towed to Chevy to have to fixed. (200 out in towing alone, $310 out for diagnostics at the first shop) I was quoted 1900, 2500 max. Yesterday, I received a call from the tech saying it would be 2900. I asked why so much more and he informed me that the water pump was very bad and he didn't feel comfortable putting it back in the car. So at this point, 16 months & 13 months later, both parts replaced by AR1s shop were needing replaced AGAIN. I told chevy to go ahead I would pay for it. Today. I received a call from Chevy letting me know he had bad news. He informed me the timing chain had broke off and damaged the engine. The engine isnt salvageable and needs replaced. So now I'm looking at a $7,300 bill. The tech told me he has had more than one customer who has purchased from AR1 who have purchased vehicles with problems. He said he wished the owner would be more honest about the vehicles she sales. In addition, I asked him his professional opinion about how in the world the timing chain could've broke just 16 months after replacemen to which he informed me that either AR1 didnt replace the chains, used old parts, or put the new parts on poorly causing the damage now. He said hes never seen so much damage. I am on my way to see the damage for myself and take photos for my records. I called Amy to inform her of the situation and that the 2 repairs i had done in her shop were no good according to the Chevy shop. Amy became very defensive and accused me of taking advantage of her, that any expectation was unrealistic for her to help me and then she hung up. She has proven how unprofessional and shady she really is and that is sad as I thought she was a really nice person and I was happy to have purchased 2 vehicles from her. But in reality. It was the biggest regret of my life. Please reconsider AR1 and save yourself the heartache! My vehicle was approx 11k at purchase, and now with this 7300 bill I have paid more than the 11k in repairs. That is robbery!
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June 2018 by Drake Hotson
Wow! We are very impressed with Franky and Amy at AR1 auto sales! I have been shopping for a used car for months now and did not feel comfortable at any dealerships in Yakima. Including most of the new car lots. When I met with Franky I was very impressed with the professionalism and knowledge of cars he displayed. We test drove the 09 Acura MDX I was interested in.The car was clean and drove great. We ended up getting a great deal on this car with a service contract and ended up under budget. AR1 just got a loyal costumer for life. I would highly recommend this dealership to any and all looking for trustworthy service. Just really felt good to be treated right!
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January 2018 by Andrea Wilson
AT 1 is a great place to shop for a car.All personal is very friendly. Franky Sanchez was my to go to sales associate. Instead of pushing the most profitable sale for him he listen to me, gave me lots of choices and options that accommodate me and my budget. He provides a hassle and stress free experience. Franky went above and beyond. He is very knowledgeable and a true professional. Thank you.
