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February 2024 by Irene Koester
Very good customer service. We were here to buy new phones.
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February 2024 by Machelle Aronson
Just a few blocks away, simple easy to get questions answered and help in store
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February 2024 by Deb O'Grady
I quit Verizon and went to T-mobile. I could not get any support from Verizon with my problem. Spent hours on the phone getting the runaround. Never was allowed to speak with a representative. The worst customer service ever!!
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February 2024 by Lindsay Taylor
DO NOT DO BUSINESS with this store. GO directly to an Actual Verizon store. One of their Sales techs screwed up and applied the wrong promotion on my account. She wouldn't admit her mistake and they refused to do anything about it. Now I am stuck with a bill that is almost 80.00 more a month then it was. Always a mess when we go in this store. DO not recommend
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December 2023 by Brooke S
DO NOT do business with authorized dealer of Verizon and go to the corporate store. The only one in the area is at Capital Mall. Take your business there! We went into this store with hopes of transferring one of our phones to a phone that we own. While there we were sent home with a quote that was too good to be true. After looking it over we headed back into the store to accept the deal. They gave us a copy of the promotional phone prices that we were supposedly eligible for and were beyond happy. We signed the promotional contract and then were told to just sign here as well. Without questioning we signed two times. One was the promotional contract and the other was apparently our new bill that was NOT the amount we agreed to! We left with our correct estimated bill quote and our promotional contract. Then our bill comes and is NOT what we agreed upon. They did a bait and switch on us! They were charging us double the agreed upon price for our new phones because we were foolish enough to just sign here. Luckily we called Verizon and After explaining everything they honored our contract we had left with. If we did not hold onto this piece of paper I’mNot sure what would have happened but grateful the “real” Verizon took care of us! This independent dealer is shady! Please take your business to Capital Mall where you will be in good hands!
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December 2023 by Love Sosa
Kyree helped me with my phone. He's very nice and sweet
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November 2023 by Jason B.
I have had the worst experience every time I have visited this store. Inexperienced, no follow through their customer service is awesome if they think they are going to get a commission out of you. Several years ago I upgraded a phone the sales associate wasn't willing to complete the transaction because the store was closing and my transaction went longer then expected he sent me on my way with a half activated phone told me it would be no problem to finish by myself. So I skipped the next upgrade with them and took it to a real verizon store. I should have gone with my instinct has been the worst experience upgraded three phones the sales associate completely disregarded everything I said during the transaction and processed the transaction she thought best. I tried numerous times to correct it and was told I needed to wait several billing cycles now amazingly enough they have waited too long to see what promotions I was eligible for and won't correct their mistake and my bill has increased 50-60 a month. I have gotten the run around promised follow up and disregarded by management and customer service. I would not ever recommend this store
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November 2023 by J x
Super fast and awesome service from my young but informative rep (who I must apologize to for not getting a name while there, but according to my receipt it was Ta-Kashi!) He didn't over sell, he listened to what I needed and gave sound advice on what device I should get. I walked out with what I came in for today, thank you!
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October 2023 by Mary B
Wonderful customer service!!! This team is so helpful and friendly, they took extra time to help with a phone issue and fixed an issue I could not get resolved when I called in directly to Verizon!
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September 2023 by Jeni Venables
Andrew was awesome. Kind, patient and very helpful
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August 2023 by Lauriejean Fearn
Romeo was so helpful and patient with us. He took time to really help us
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May 2023 by Ryan Moulder
I recently went to the Verizon store in Tumwater to get a phone and service the gentleman that helped us lied to me several times during the process left me annoyed and aggravated first he told me he would get me a phone that that turned out not having in stock so he just randomly picked a different phone for me I asked him if it wirelessly charged he said it did it does not I already had a device that I wanted to use but he told me that the SIM card was not compatible but after I left the store I tried the SIM card that I had gotten with my new device which was not the device that I had picked out it was the device that he picked out for me and guess what the SIM card worked flawlessly in the device that he said it would not super annoying to be lied to by a sales representative several times like how desperate can someone be to sell someone a cell phone
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May 2023 by Jonathan Erler
Finally got fed up with my old carrier. This store made the transition much much easier. It was a minefield of issues with the old carrier, and the staff at this store made the process of getting the phones and numbers transfered much easier. Without them it would have meant 15 plus hours on hold with ineffective custom service. These folks at the store made it so much easier. I'm paying more than I was, but it's that service that makes it worth while.
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May 2023 by Casey McCrone
Kyree was super helpful and transparent about pricing and my plan. I'm not well versed with cell tech, was nice to have an expert. Thank you!
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February 2023 by Colette Marshall
Pete Starkhart is beyond fantastic! His patience, professionalism, sense of humor, kindness, and thoroughness in explaining everything made this the absolute best experience that I have ever had at a cell phone dealership. I never felt pressured to spend more money; I gave him a bottom line and he more than met it—If you want excellent customer service with a person who genuinely cares about you, the customer, get in a see Pete! He has certainly made me a life-long customer.