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March 2024 by MELISSA OSBORN
Yesterday around noon my parents who are in their late 70s got a flat tire on Old 99 and pulled into the lot where your shop is. A woman who works at your shop noticed my Dad struggling and shortly thereafter one of your techs brought out a jack and some muscle and finished the tire swap for my parents. They were super thankful and your employees' actions restored their faith that there are some good people still around. On behalf of my parents I want to say thank you very much!
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February 2024 by Casey Miller
Customer service is non-existent here and Diesel owners should beware taking your trucks/equipment here… first time taking my Cummins engine here for a routine oil and fuel filters change. After the service, drove my rig 150 miles out of town before I noticed a trail of rainbow oil I was leaving behind on the ground at each of my stops, constant diesel smell and my back bumper slick and oily (it was raining that day). When I got to my destination, crawled under, truck off, noticed fuel dripping from rear fuel filter, started the truck up and it’s now spewing out the top of the filter. With the truck off, reached my hand up and I can twist the filter with my hand. Tightened filter tight with wrench, next day, drove the 150 miles back home, checked the filter, no more fuel coming out and filter on tight. Contacted shop manager next business day, told my story, gave me an excuse and told me he couldn’t talk and had to call me back, I asked for phone number of which I can text a video to and he responds with excesses and denying it was coming from the top but the bottom of the sensor instead and that he’d call me back shortly, no call. Next morning Mgr sends me text stating he’ll call me that day, hours pass, still no call but a text later in the day with more excuses and offers me a discount off next oil change and said “I’ll call you later”, still no call, I call with 2 hours to spare before shop closes to leave a message with staff to have Mgr call me back that day… no call. I end up calling shop again on the third day to decline his offer but simply ask for apology as we all make mistakes and happy we “Dodged” a bigger problem. Excuses kept flying and zero sense of remorse on the situation. Extremely unprofessional and disappointed I got referred to put my trust in this shop.
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September 2023 by Don
We were in town for the Airshow in June and our Dodge With the Cummins Diesel lost power just before we got into town.Two dealerships said they would be several weeks before they would even look at it.NW Diesel Specialties had it in, diagnosed and repaired in 24 hours.They also found a few other potential serious issues that they took care of after getting my approval.They were fantastic to work with, very honest, and very fair with their pricing.Would recommend them without any hesitation at all.5 Stars for sure.The reason for the delay with the review? We just put another4 thousand miles on in the truck pulling our 5th wheel trailer and the truck is still running perfectly.
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February 2023 by Moses Deleon
Place is a joke. Every time I called the price was different. And supposedly the truck was done when I called the first time “1800”. Then it changed to 2500. Then it went to 3700. Supposedly it took them 10 hours to take a valve cover off. Only takes me 20 mins to an hour.
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December 2022 by Marcus Ray
This shop really helped us out. We needed a new engine, ford wanted over 25k. They saved us close to 8k and we still got a warranted engine. They have had great service from them for our maintenance needs and what great customer service. Could be happier with a shop.
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December 2022 by Jean A. Phipps
My brother referred Northwest diesel to me. Impressed. Excellent work. Very honest. They've worked on my truck a couple times and very prompt getting the job done. I'm differently gonna a be a repeat customer. ??
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September 2022 by steve jenkins
These guys are on it, definitely the go - to shop for diesel repair
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September 2022 by Stefany Campbell
I’ve brought multiple vehicles here for repair and each time have been very happy with the service I received. Honest company and good work!
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September 2022 by Jack Taggart
These guys knocked it out of the park with my LB7. Super communicative, very honest, and fair prices. Highly recommend.
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September 2022 by Aaron Samora
I called and needed help with locked up brakes on my tow truck and they got me in right away and back on the road the same day! Thank you!
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July 2022 by Frank Wellman
The guys here are always accommodating and extremely knowledgeable. Why do we even need dealers with these guys around? The labor and expertise is worth every penny. I won't trust my trucks with anyone else!
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April 2022 by tracy kohn
Trustworthy shop. Derek was a big help to me. they have worked on my truck before and I trust that they'll do a good job again. I recommend this place.
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April 2022 by Mark Basch
Derek and his team are amazing. They have worked on all my trucks and have always gone out of their way to make sure it's done right. Very reasonable and knowledgeable. I will continue to keep doing business with them! Highly recommend to anyone! Thanks guys!
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February 2022 by Dan Hicks
This is the place to get expert diesel mechanics. Also great place for running gear and brakes. Smart, efficient. Worth every penny. 100% go to place.
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January 2022 by Michael Brett
By far the best shop for your diesel in the PNW. Derek knows what’s up. You will never be disappointed taking your truck there. Will not go anywhere else.
