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10AM - 8PM
704 Trosper Rd SW Ste 126, Tumwater
Mobile Phones
“Had an issue with a watch and they were able to steer me in the right direction to get my issue resolved. I've always experienced good customer service with t-mobile.”
“Was a previous Verizon customer and never had an issue. I got caught up in the Xfinity mobile and have regretted my decision. Unfortunately I cannot recall my original pin so have to start over but that's ok. My rep was Taylor and he is amazing... They all are to be honest. I do not plan on ever switching from Verizon again and I hope to have Taylor always be our guy for our phone, service, and Verizon Internet needs. Even if some think Verizon is a little pricier, you definitely get your money's worth with Verizon. Thank you!!!”
“This is for the front-end staff member that has been my representative for about the past 18 months; his name is Jarred—and I want share with you - the public —and the higher ups— about what this man brings to Verizon…EVERY day. He brings a quiet confidence, there seems to be nothing that rattles this guy, not large amount of customers, dealing with technical questions, training others, he does it all. Jarred is tech savvy enough to be informative and explain in terminology I understand. With active listening and taking ownership of customer needs, it helps Jarred become the customers advocate, looking for ways to maximize the benefits of a Verizon device, accessory or plan. Those are the big points I would think Verizon would like to have their sales force integrate into their interactions with the public. But you don’t have to tell this to Jarred, it is like second nature to him. I bring this up because there ought to be a serious discussion further up the food chain to put this man in a higher position given his common sense approach and his core competencies. I am always glad to engage with Jarred because of his approach; I really don’t think he sells as much as he advocates on my behalf, and for his customers. That is what I think the public really wants… their very own insider, making the best deal for them. Something to not only think about, but to do about. Very Respectfully submitted.”
“Thank you to the great customer service, patience, educational advice and soft sale advice I have received from your Verizon location and employees Curtis, Sarah and Kim and now I will add Jack. Teresa”
“Great guy, great intentions…….but this Celero POS is the worst POS I have ever owned…..land I’m 47 and had a pinto before……the phone takes, LITERALLY 4 minutes to open any data backed app….and photos,….yeah just take a bunch cause you ain’t reviewing them right away……”
“SOAP is GREAT, as another reviewer wrote 6 months ago. My iPhone 12 was not charging, and Soap patiently and expertly cleaned all the cookie crumbs, etc. out of the charging port. He confirmed my hunch that it's the last few milimeters in the port where the contacts need to mate with the charging cord. If you can't get the cord tip all the way in, you don't get reliable charging. Thank you, Soap.”
“They weren't just about selling me a tablet , they took their time to help me get my email and stuff to my new tablet. Extremely satisfied thank you again I will be back to this store”
“I spoke with Corey today, he was able to assist me with upgrading my iCloud memory. He is extremely professional and knowledgeable. Great customer service and an asset to your store. He deserves recognition and rewards”
10AM - 7PM
1110 Galaxy Dr NE Ste E, Lacey
Mobile Phones
“Pretty efficient customer service. Despite being past the time they assist with signing someone up as a new customer. They made an exception due to inconvenience on their end. (Which I can’t complain about)Reason I rated them a 4/5 stars is because of the fact I was initially waiting around for next available agent to assist me.”
“after several years of putting off upgrading my phone, I chose this location to go to and I’m really glad I did. The process was super smooth, and Oliver was really helpful!”
“Quick and super happy with my purchase! Got an Xbox One Series X for $125 off and it included Diablo IV. Pickup was super easy and would definitely come to this location again. It's in the Capital Mall on the JC Penny's side and since it's usually pretty slow it's the perfect place for buying online and picking up in the store.”
“We went in on a Saturday and walked out with 4 new phones with two of those on new plans for our family. Usman, the gentlemen helping us, was quick to answer our questions and worked to get us the best deal possible. The store was busy and he handled our purchase and those of other customers at the same time. Usman was really doing a great job. We are very happy with the service and the price for our new phones.”
“This is a great store with great deals and services.The staff was very helpful and provided the customers service and phones with professional speedy service. I was impressed with the sales representative and the lifelines That were provided to the customers. Great Job!”
“Started running into trouble back in 2016, probably a little before that, while in school at Grays Harbor College. Was able to catch some International Assocation of Scientologists where they were staking out my game collection, and also were embarassing me a lot, so I ended up having to change stores and discontinue my rewards (power-up). The good news is that the Nintendo Switch /gamepad was coming out, didn't have a problem being stuck on some older systems, so it ended up being a bunch of security gaurds and MetalJesusRocks that might have suspected another round. I'm definately buying in bulk online (highly recommended). In general, other than a few 3-4 quick pickups, even not lightweight pickups, like headphones, Switch- gamepad, XBOX, that would be about it for a store pickup.”
“Seth helped me with my Galaxy s8 active and iPad. I thought my iPad had a bad battery, but Seth figured out that there was just poor contact in the port and fixed it at no cost. He was also honest with me that if the battery was at fault that it was totaled and did not try to sell me on a fix that wasn't worth it. He also was honest with me about how straight forward my galaxy problem was and guided me towards fixing that myself as well as supplying me with some tools for free to fix it. I bought a charger from him and said thank you. Will be going back for future repairs.”
“Had a problem that my account had 5 lines. They really didn’t due much but to look my number to say I don’t know about that extra line. Not showing up on their side. They said no worries”
“Heather was an angel. Heather is the kindest AT&T worker that exist most likely. She helped me solve my problem over the course of about an hour and didn’t once look bothered to be helping. She’s knowledgeable, personable, and has amazing work ethic. Thank you for your help Heather!”
“Utilized this location for a Walmart+ delivery order. If you are not a Walmart+ member you can elect to have a curbside pickup order as long as you purchase $35 minimum. I am a member as It is only $15.00 a month and is reimbursed from my credit card company. Location has more items available than neighboring location and was quick to replace items and resolve quality issues.”
“Cory and Blair and previous employees have been exceptionally very helpful to us went to another T-Mobile in lacey and the guy was rude and tried to sell us to another carrier”
“The service is improved significantly since last time I was with T mobile in 2018. Everything was quick, no hidden fees, even was able to keep the numbers. Verizon couldn't connect unlocked tablet that I bought on amazon and tried to force on me buy their own tablet for double price.. but T mobile had no issues with connecting that. So great service!”
“This was our "go-to" at getting our child situated for college, we were here from the ending of 8/21, a few of our orders was messed up from target.com, but that's not the stores fault. Store was clean and stock was well maintained, employees were very friendly and helpful. Their restrooms were out of service but they did have a secured restroom outside which was well maintained.”
“Checked in when they opened. Staff is very knowledgeable and personable. Sam helped me acquire a new iPhone 13 Pro Max for my wife. Had the color in stock and did the transfer which mirrored her old phone exactly like the old phone. And received an amazing trade in off her old phone.
3 weeks later I thought. I better trade my phone in for that price too. It was a no brainer. John helped me this time. Trade in the 13 Pro Max for a new 15 Pro Max for only $11 a month. Better do it now.
Love the new phone !!”
“7/2023 Great store- but like many stores nowadays- they need actual cashiers. Usually there is only two cashiers and about a dozen empty registers. The line for self-checkout is often the length of half the store. I have walked out without my purchases twice. I have done the "order online for pick-up" probably fifteen times in the last few years. It is handy and I've only had a minor issue once. However if everyone does that then they need employee shoppers and not cashiers. But- if the line wasn't so long normally I wouldn't use the online ordering. I appreciate this store and only wish they had more cashiers during peak times (which they can figure out). Thanks!”
“Went in for a tempered glass screen and Noah was able to help my girlfriend and I get a good one picked out and even installed it for us! He did a perfect job on the install, and was very friendly. Couldn't ask for better service!”
“Love this store and I’m so grateful it’s not shut down like the oly and Tumwater ones did. Major shout out to these two really helpful, kind, and outstanding employees named Jose and Aolani - by far the best treatment I’ve received from any metro hands down.”
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“I had Takashi help me. I had to get a new phone. I went from a iPhone 10 to 15. He was very nice, professional, polite, and got it all done quickly as well as let me know of all the promotions that were going on. He is a valuable employee.”