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10AM - 8PM
704 Trosper Rd SW Ste 126, Tumwater
Mobile Phones
“Had an issue with a watch and they were able to steer me in the right direction to get my issue resolved. I've always experienced good customer service with t-mobile.”
“On May 2nd my Motorola g stylus 2021 the battery dies on me which I just replaced it last September. I went on line to check out where can I find Verizon store to see if they can figure it out for me and why the my phone battery always on 80% when I went to bed the night before and wake up with totally dead phone. I spoke to Taylor and he checked the apps to see if one or more draining the battery ? but there's no and it looks like it, it just the battery gives up. Taylor informed me that Verizon have an upgrade for me on my account pixel 9 pro with signing up for 36 months for free of charge, then I asked him if I wanted to go the pixel 9 pro xl instead he said that just fine just pay the difference of $200+ tax and it's yours. I did pay the difference and Taylor transferred all of my apps from the old Motorola phone to the new pixel 9 pro xl with a little bit of charge $35.00
Taylor went above and beyond to help me with my situation.
I call Taylor several time after I purchased the phone to ask him for help on the phone and he was very polite and professional each time to help me, and on top of all that I asked him if he can add my new pixel 9 pro xl to my blue tooth on my Camry without Hastings he came out and installed it to my Camry.
The customer service at that store where's Taylor worked it was flawless and excellent service I ever been seeing.
I recommend everyone needs a new phone or any other services to go to this TCC Verizon store on
1200 Cooper point Rd
And asked for Taylor to help you. You will not be disappointed.”
“Met Joe who greeted me immediately after I walked in. He listened to my issues and then quickly went over the various options I had and different technical troubles I might have in the future with my device as I travel around.
Glad I came in. I thought it'd take up my whole lunch time, but I was in and out in 10 minutes.”
“I have previously written a review for this store for David and wanted to follow up and give further recognition to some outstanding employees at this store located in Lacey. An employee named Darren (possibly Darrin? Not certain of precise spelling?) was able to provide me with excellent service as well as other customers. I saw him multitasking between 2 other customers by himself, including an elderly lady with a slight language barrier and what appeared to be very little knowledge of technology and Darren demonstrated extraordinary patience helping her, as well as another customer, both at the same time. All I wanted to do was make a payment that day and Darren got to me in no time right after he was done with those two other customer and was very courteous to me and answered all my questions regarding my bill. I noticed Darren did not have any coworkers with him at the time and showed precision and efficiency helping myself and the two other customers all the same time. I’ve also stopped by before to make other payments and there was an additional employee on a separate occasion that was new, or newer, to the store, and I didn’t catch his name, but he was so kind to me because he recognized me from previous times I had made payments at the store and he said to me that I am “the most polite person he had ever met.” The reason he said that to me at the time of my visit on this occasion was because I was waiting to make a payment while on my lunch break at work and I had to interrupt him while he was helping another customer and I said to him “I’m sorry to interrupt you, but I’m only trying to make a payment, would it be okay to take care of this bill really quick?” He informed me he would help me as soon as possible and I still feel terrible about interrupting him while he was helping another customer, but he was incredibly professional, finished with the customer he was working with and got my payment completed right away and I was able to make it back to work on time before my lunch break ended. Once again, I do not know his name, but he deserves credit for his phenomenally friendly service just much as Darren. Every employee at this store I’ve encountered has provided a positive and friendly experience and I hope these fantastic employees get credit for their work.”
“I spoke with Corey today, he was able to assist me with upgrading my iCloud memory. He is extremely professional and knowledgeable. Great customer service and an asset to your store. He deserves recognition and rewards”
“This is the only tmobile where I have never had issues. And all the staff have always been very helpful and nice and actually seem to enjoy what they do. Other ones they're rude or brush you off or seem annoyed that you're even there. Not here. All good people ?”
“Frank is AMAZING! He is extremely knowledgeable and has amazing customer service skills. My kids have this phone plan And because of the customer service once I pay off my phone with T-Mobile, I’ll be switching over as well!”
“Great guy, great intentions…….but this Celero POS is the worst POS I have ever owned…..land I’m 47 and had a pinto before……the phone takes, LITERALLY 4 minutes to open any data backed app….and photos,….yeah just take a bunch cause you ain’t reviewing them right away……”
“Best experience I've had at any mobile retailer- and all thanks to Joahn! Outstanding customer service. He truly went above and beyond helping me get set up with a new phone, as I was a bit lost on the entire process.
Thanks again, Joahn!”
10AM - 7PM
1110 Galaxy Dr NE Ste E, Lacey
Mobile Phones
“Amanda is this best! Had a small issue with phone and she fixed it with grace and professionalism. Will never go anywhere else! And Mercedes! Oh my gosh girl THANK YOU FOR YOUR PATIENCE!!!”
“Heather was an angel. Heather is the kindest AT&T worker that exist most likely. She helped me solve my problem over the course of about an hour and didn’t once look bothered to be helping. She’s knowledgeable, personable, and has amazing work ethic. Thank you for your help Heather!”
“after several years of putting off upgrading my phone, I chose this location to go to and I’m really glad I did. The process was super smooth, and Oliver was really helpful!”
“Very happy with the freindly service, knowledge, and price. Trevor replaced my tempered glass screen protector in a few minutes, as oppossed to waiting for someone at Verizon to even take care of me. I highly recommend going here for repairs, and phone cases.”
10AM - 7:30PM
7217 Martin Way E, Olympia
Mobile Phones
“The guy was supper cool and honest even when he had no good news to tell me or could help but hey, If you're a existing Metro Customer and needing a new phone that's how they are. Because of Metro I would've gave a 2 star rating. But because the employee was straight up, and the fact it smelled like pizza inside ?. That bumps it up.”
“This was our "go-to" at getting our child situated for college, we were here from the ending of 8/21, a few of our orders was messed up from target.com, but that's not the stores fault. Store was clean and stock was well maintained, employees were very friendly and helpful. Their restrooms were out of service but they did have a secured restroom outside which was well maintained.”
“This store just went above and beyond for me and I really appreciate their outstanding customer service its like no other metro store that I have went to being a long time customer. I have popped into several either to pay a bill, get help with phone, purchase new phone or other products. Best customer service I've had by far! Thank you!!!”
“I went to the Cooper Point location and purchased a external hard drive for my Ps5, however, I didn't know that you weren't able to play Ps5 games directly from the external hard drive. What I had needed from the jump was an internal SSD expansion, I didn't realize this until i plugged in the external drive and tried to use it. Shame on me for not doing my research before I made my purchase. After being confronted with less than satisfactory customer service from a different Game Stop store, I decided to get a second opinion from the Black Lake location within the Mall.
When I arrived, Matthew was actually on the phone with the Game Stop store that I just came from and they were discussing my interaction with the previous store, so Matthew already knew my situation.
As someone that works in the customer service industry, I must say that Matthew handled the situation spectacularly. He went far above what I expected of him doing and simply gave me a total refund so that I could put it towards the purchase of the SSD I needed. He apologized for the staff at the other location (really wasn't a bad experience there, just an uncomfortable interaction).
Matthew is amazing and really helped me out by simply taking care of it. I will definitely make sure to return to this store and recommend this location to others. Thanks, Matt. You saved my wallet ????”
“Went in to have our phones set up. Rolando was such a sweetie and helped us out right away. We are new to AT&T coming from decades at Verizon, and a couple years at Xfinity Mobile. So far, so good.”
“Cory and Blair and previous employees have been exceptionally very helpful to us went to another T-Mobile in lacey and the guy was rude and tried to sell us to another carrier”
“*elbows on counter*
So let me tell you about the time I spent nearly six hours across four visits at this T-Mobile in a single day...
Long story short, between Geron and Devon, they helped me solve an extremely complicated phone porting problem. Absolute professionals and offered every bit of help they could muster to solve our issue, which was finally fixed around 6:30 tonight. Oof! What a way to spend a day.
Five stars.”
“Danny was the most pleasant sales man I've ever worked with and my business and the money money he saved me was wonderful...I'm gonna recommend him to everyone who wants a new phone for a good price from a good gentleman who treats everyone with kindness!!!! Thank you Danny Kevin. K”
“Great place. I'm gonna start working with gamestop and my pokemon cards! Thanks for this opportunity to help me get my cards graded. I had alot of doubts but I did some research and I think I'm gonna test it out for myself. See if the theories are right or not”
“Best Verizon store in town.
After a terrible experience with a Verizon reseller in Tumwater, I was so fortunate to get the opportunity to meet the kind folks at this location. Micheal and Samantha went out of their way (truly going above and beyond) to help me resolve the problem. They treated me with kindness, honesty, and professionalism.
Would highly recommend this location and the excellent team at this store.”
“I stopped by this T-Mobile store just to learn more about their WiFi service, and I had the pleasure of speaking with Lauren. She was incredibly knowledgeable, professional, and helpful. She answered all my questions clearly and confidently, which made it easy for me to choose T-Mobile as my WiFi provider. Thanks for the excellent service, Lauren!”
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“I had Takashi help me. I had to get a new phone. I went from a iPhone 10 to 15. He was very nice, professional, polite, and got it all done quickly as well as let me know of all the promotions that were going on. He is a valuable employee.”