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May 2024 by Katherine Dunigan
Great place to take your dog for a bath. Both gals were amazing, helpful, and kind. This is humphrey after bath and he'd give 10/10 stars.
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November 2023 by Anna Lumsden
So I'm a groomer and I do house call grooming now after the salon I was working at shut down. I had heard that this self wash allowed groomers to groom dogs occasionally and I have a couple of clients who live in Aberdeen so I thought this would be a good fit so I called to see if it would be ok. I explained that I had 2 dogs that I needed to groom that belonged to clients and that I was hoping to set something up for once every 6-8 weeks or so if all of this was ok. The woman (very nice lady) on the phone said this was absolutely fine and I booked for 3 hours. Unfortunately one of the dogs that I was supposed to groom never showed up, however everything else went great, until check out. It turned out to be the woman owner at check out. I explained that unfortunately one of the dogs no showed and I'm happy to pay for the fee for that because I did book the spot. She proceeded to lecture me about how "this isn't your business, you can't just come in and rent someone else's business for your own gain" I tried to explain what I had previously told the other person on the phone, but she talked over me so I let her rant it all out including staying calm as she explained that I could be perfectly great or be a dog strangler (I've been grooming in this area for 16 years and have an excellent reputation, but ok) and then tried again to explain everything that I said above, that I wasn't looking to do this all of the time, that I had 2 clients (1 now after the no show) I wanted to groom once in a while and that was it. I do house call grooming and I'm fine with that, but she ended up getting defensive and talking over me again, including accusing me of taking up half the day (4 hours) when I had only booked 3 and offered to pay for what I had booked (she turned me down) so I just said ok and paid my bill and left. Apparently her employees and her don't communicate and I'm being blamed for it as the least she could have done is ask me questions, instead of just assuming, making this one of the worst customer experiences I've ever had, including at Walmart watching a manager lecture an employee that was in the middle of helping me. She could seriously benefit from some customer service tips from Mud Bay. I am pissed because none of what she was trying to accuse me of happened and when I tried to calmly and politely explain this she repeatedly got defensive and talked over and blamed me for the miscommunication when I laid everything out from the start.
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November 2023 by Grunden G
They are awesome. Really kow their stuff. The grooming stations are great.
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October 2023 by Bree Poole
Has a pretty good line of excellent dog and cat food.
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September 2023 by Paula Costello
Very happy to find this gem! The staff is friendly and welcoming and the store is well stocked with many items and brands.
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September 2023 by Aniston Forster
Just recently started shopping here. They have an amazing selection of hard to find brands normally not carried anywhere else such as Dr Harvey's and they are the only ones who order in My Perfect Pet food for my dog with kidney and pancreas issues. They also carry Answers goat milk which is hard to find!! The store is always clean and organized. Great employees and a excellent place to give your business to. Gotta help the small businesses that really deserve it. They're prices are great as well.
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September 2023 by Joy M.
Everyone here's great! If you're a new pet parent, they will help & guide you here. Especially the lady with the short hair. She showed more compassion than my puppy's vet. We were talking the 2nd time I was here, I mentioned what's going on with my pup & she had recommended a type of dog food & within a week, I see a significant improvement of my puppy's skin & he stopped itching & licking his paws! It was all about the diet. I'm a regular customer here now.
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August 2023 by DJ D-Phoenix (DJ D-Phoenix)
I was just next door to this place this afternoon, thus the reason for only three stars.My laundry was in need of happening...
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July 2023 by TY KU
The 2 gals who work there in the morning are so friendly and helpful every time I'm in. This place is a hidden gem in pet stores and miles ahead of *cough* petsmart. They carry a comprehensive selection of locally sourced organic pet food, toys and medicine. Support your local businesses and stop by today. You won't be disappointed in the quality of products and top notch customer service.
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June 2023 by Sandra Jean Thornton
Always love coming here to get goodies for our kids. Get on the frequent buyer program if you can
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June 2023 by Chris Schmidt
Great locally owned pet store with very friendly staff.
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June 2023 by Jim Averna
Always friendly caring service. We really appreciate their knowledge and quality products.
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May 2023 by Leah Grimes
Just came here to buy leashes and harnesses for my dogs. Been here many times before we wanted to upgrade their leashes and harnesses spent $100 on two dogs leashes and harnesses.....and the old lady at the counter said" looks like a shot in the dark" as if we're bad dog parents we know what the hell we're buying we just want an upgrade... The young lady at the front desk who checked me out look mortified we've done nothing but spent money here it was completely rude! Will not be back we'll go to Mud Bay! They treat their customers better!
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May 2023 by Ann L.
Helpful staff who always go out of their way to make sure I am able to get what I need for my pets. I love supporting a true local business.
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April 2023 by spencer clark
Leslie is always very nice on the phone! Very kind and pleasant to deal with staff :)
