evergreenDIRECT Credit Union has built a positive reputation among its members, many of whom have been with the credit union for years, spanning generations. Customers highlight the friendly and professional staff, who are dedicated to meeting their financial needs. Many members express satisfaction with the banking services, noting the security of their accounts and praising the efficient loan processes. For instance, one member was able to refinance their car loan with the help of staff, while others experienced quick and supportive service when applying for loans. However, some reviews caution against the insurance products offered by the credit union, specifically mentioning issues with claims related to disabilities. A member reported difficulties in receiving payment for a claim, describing the process as frustrating and alleging that the insurance policies are problematic. Despite the concerns regarding insurance, overall feedback emphasizes the credit union's strong customer service and commitment to its members. Many customers recommend evergreenDIRECT for anyone seeking reliable banking services in a friendly, hometown environment.
I have been with this credit union since 1994 and have always been happy with all my financial needs. The staff have always been friendly and professional. I would greatly recommend them.
January 2024
I have no clue, other than Yelp saying you are one of the top places in lacey to get a safe deposit box. So I went to get one. yeah, none existed. I'm sure you love getting put into the top 10, or maybe you bought your way in) without even having the product that you are put into top 10 for? Pretty sad.?
December 2023
3 generations are currently members. My mother, myself and my daughter.You guys are the best. My mom lives in Arizona but is still with you.
