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July 2024 by George Tuton
Sorry to see no FAX # found!!!
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June 2024 by Robert Edwards
Incompetence on steroids. They lose mail. Use certified mail for these losers. Phone calls take over an hour. They only pay 2.75% interest! Anyone at Fidelity can get TWICE that!! Seriously DRS, put down the donuts, shut off the solitaire and do your jobs!!
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April 2024 by C
If I could give negative stars I would. I am a state employee and all my information is public record. Apparently DRS tells you what they want which is nothing. No emails, no real help. I spent most of today just trying to get through the system to get help with my account. After waiting on hold then being hung up on, trying the “call me back” only to have the system call me back and then PUT ME ON HOLD AGAIN, the girl got me locked out 1st thing. Then her supervisor called me up and told me he could help me or let me be sarcastic when I told him so far I didn’t have a lot of faith in their system. After his help I STILL don’t have access to anything yet but he is hopeful. I was told not to worry though she escalated an email for me, they don’t send you anything or confirm that but maybe someone will see my complaint one day and I imagine do absolutely nothing.
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February 2024 by ChasKak Clarke
Today, February 20, 2024, I have been on hold for almost an hour. We did not receive our 1099R forms and we want to get our taxes done. We need them to answer!!
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January 2024 by Ivan Zavrazhnov
Marvelous place
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January 2024 by Juliet Lawson
My husband and I received excellent service from DRS. The customer service and communication were outstanding.
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April 2023 by Rick Harwood
Great folks when you can finally get a hold of someone... CONSTANTLY on hold for nearly an hour every time I call.:o(
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March 2023 by Khalil Sadiq
Not sure why there are negative comments, but they have always been great with me so far. Can't say I have really needed much from them, as of yet, but my money is safe, and I can and have made changes whenever I have needed which tend to get completed on time and with little effort.Only desire is for their website to catch up with the times, circa 2023, because it does seem pretty dated with little to no ability to visually see what your retirement projections are or how they may change up or down.The Voya site for the DCP contributions is way better and what I am suggesting the PERS 2 website maybe take a que from to allow for a bit more info provided.Other than that minor complaint.... easy peasy for the rest.Deuces
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March 2023 by Mary Ann McClellan
Very Helpful - was clear and walked me through the process!
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March 2023 by Candace Cortez
I received very bad customer service from the DRS located in Olympia. One representative couldn’t answer any of my questions and just responded with “No”. I had to have his manager call me back to explain why a form I sent in was rejected. They must be very desperate for staff and are unfortunately hiring incompetent employees whose feelings get hurt when asked simple questions. I’m looking forward to transferring my funds to a different provider.
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March 2023 by Randy Englehart
My wife submitted her benefit estimate request 22 weeks ago. She can't even apply for retirement until the estimate is reviewed and the retirement application form is sent. She will be 65 in less than 3 months and can't even apply for her retirement funds. Ridiculous!!
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March 2023 by Cameron Bell
If I could chose an organization to manage my retirement funds, DRS would be my last choice. They act more like tyrants than service providers.
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March 2023 by Lancer VI
Not Good. They couldn't care less about your situation or explain why processing things take over 6 months, and still going. I retired in June of 2022 after 20 years. Still waiting to hear what the problem is. Legal action is my next course of action. WA DRS is TRASH! Get government out of this business. They're no better than a private company. Trash I tell you.
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March 2023 by D B.
Maybe if these liberals would demand employees get back to the office I would not have been on the phone for 65 minutes hearing “we are unable to take your call back at this time, please continue to hold” an underestimated 700 times. No kidding. But liberals still want govt money going for covid that never got to people. Liberal cities are cesspools. This agency is terrible. What what do you expect from king county who forces people to accept their liberal policies or be terminated. I speak from experience.
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March 2023 by kevin tefft
Quite possibly, no most definitely, the worst automated telephone tree I've ever encountered....and customer service.
