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October 2023 by Libby Hart
Cooper at the Seattle premium outlet mall helped us today. We struggle to shop for equipment shoes, footwear etc. because often times we find out places like Zumiez. The staff has no idea about their products have no idea what shoes are fitting for what purpose we’re using them, nine times out of 10. have never step foot on a skateboard ? . And have extremely bad attitudes.This was not the case today cooper not only understood The different styles of footwear for skateboarding, but how the styles can be used for different tho gs. My son likes to have a nice pair for hiking and for skateboarding and for parkour, cooper was able to direct us with all the different options with a high level of knowledge understanding of the different styles and even taught us a fewThings ? we are a family of skateboarders and grew up with vans so we kind of have our tried and true, but we are so excited to have some new options for some of the other things that we like to do that Maybe normally we wouldn’t have bought vans for making a shopping experience both lovely and optimized our needs we would’ve likely gone to another store for hiking shoes for example, however when he showed us vans work boots and explained just how they are designed for work and kind of bounce and are semi water resistance, etc. he was just so knowledgeable we were able to do a one stop shop for my families footwear for the year. The sales were amazing and he was very versed on how to utilize the them.Thank you so much he is just a pleasure to shop with his knowledge, skill, and , wonderful attitude. It’s just so refreshing nowadays. Thank you so much. This is officially are one stop shop for all our skating needs footwear needs throughout the changing seasons?
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September 2023 by Whitney Mirante
Shout out and all the kudos to Ashton. Took my daughter school clothes shopping and Ashton gave her the royal treatment and helped us pick out some really great shoes. Really appreciate the help. 5 star service.
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June 2023 by Clayton Train
Seventh store visited in the mall, seventh time a cashier asks me to join their loyalty program. Fair enough, but we all know how these programs work. So I asked if it would get me a discount on my first purchase. And as soon as I did, the sales associate’s entire demeanour shifted—at the snap of a finger. She became rude, snippy, and dismissive. I left the store wondering what the heck I did wrong.Another associate was checking on something in the back for me. I waited, waited, waited… and nothing. Eventually, I poked my head back there myself and asked if he was having any luck, and the guy, apologetic though he was, admitted, flat out, that he had forgot.I don’t usually go out of my way to comment, but when an experience sits with me in my bones, I figure I might as well.
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September 2022 by Maya Nichols
The workers here are AMAZING!!!! Went in looking for a pair of ultra ranges for my boyfriend and I before we go to bass canyon, and Cooper was the biggest help. He went in to the back and brought out 8 boxes of different ultra ranges for me to look at and let me know that if I needed anything else just to give him a shout. Then of course Sydney was my cashier and she was so lovely to chat with and super helpful. All around the best retail experience I've ever had. These guys rock (and deserve raises). Y'all were the best, thank you!!
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September 2022 by Josh Kramer
Great shoe store. Amazing deals and prices!
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May 2022 by steve Leonchi
Just wanna shout out to Cooper one of the sales associate that works at this store what an incredible service and customer service I received I'give this young gentleman a 5 stars thank you again for all your hard workkk.
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March 2022 by Joey Tambanua
Helpful staffs; my son & I had pleasant experience at this store.
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January 2022 by Brian Gibson
I love this store but am extremely frustrated with the fact that they've been closed for at least the past 2 days just because we got a little snow. I mean, I was able to make the 15 mile drive to work all week and to the closed Vans store twice.
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November 2021 by Public Possum
Great store overall. Good stock of items. Everything seemed well organized. Nice selection of products. Prices are lower than other Vans stores (that aren't outlet). Friendly employees at this location (Mateo and Irene were kind and helpful). Would recommend and would return.
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October 2021 by Lexus P
I got my yearly pair of platform oldskools and they were having a deal where you buy one get half off so my bf got $15 shoes!
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August 2021 by Rev D
Customer service was great - especially the manager.
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August 2021 by Catalina Peñaloza
Great prices for great shoes
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May 2021 by Timber
Super disappointed with this store’s covid consciousness. While I was shipping today they let a man in who immediately took his mask off. They also let in a women with a LACE/MESH mask with gaping holes in it. I asked an employee to please confront the man and I was ignored. Will not be returning.
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May 2021 by Nicole Davis
Love Vans! It’s a great store and they have a good stock of shoes, clothes and accessories. Staff is very helpful love this store
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May 2021 by Timber Lockhart
Super disappointed with this store’s covid consciousness. While I was shipping today they let a man in who immediately took his mask off. They also let in a women with a LACE/MESH mask with gaping holes in it. I asked an employee to please confront the man and I was ignored. Will not be returning.
