-
March 2023 by Nick Davis
Wasted 200 dollars on a tennis bracelet for my girl. When we purchased said item, the manager told us there is a 1 year return policy for any faults with the item. The metal connecting the "diamonds" got weak and broke after a couple of week's. When we returned to have them fix it, the manager stated that they can only fix the diamonds if they break. They only care about money and dont care about making you happy. Do not buy from here.
-
November 2022 by Melo Hu
Misadvertising for black Friday. Even though I bought two items, sales refuse to give two bags...
-
June 2022 by tina fahim
Sara deserves a raise!!! She went super out of her way, stayed after hours and tried multiple things to get me my money back from a complicated exchange/return. She’s super nice and helpful and I’m very grateful for her!!!!
-
March 2022 by daylon johnson
I had the most amazing customer service at the Swarovski outlet intulalip Washington. Sarah the assistant manager went out of her way to help me. As a big Swarovski collector, I had accumulated my holy grail piece. A hinged picture frame. I came in because I could not figure out how to open it, to put a picture in. This was a discontinued piece, so I couldn’t find anything online to help. Sarah took my piece and reached out to 3 different locations to figure out how to open the frame. S.he went so above and beyond. I will be back to shop this location because of the top level service I received.
-
December 2021 by A. K
Stood outside their store for at least a half hour while they allowed this group of four ladies hang out while only one of them shopped. Three of the four associates just stood around. Would have been nice had they adjusted some people so those of us that wanted to shop could do so.
-
April 2021 by amm Lee
Stood outside their store for at least a half hour while they allowed this group of four ladies hang out while only one of them shopped. Three of the four associates just stood around. Would have been nice had they adjusted some people so those of us that wanted to shop could do so.
-
April 2021 by Trenton Williams
Awesome service and courteous staff! Would def recommend for anyone looking for well priced high quality jewelery
-
August 2020 by Alex Williams
Great customer care, good selection.
-
June 2020 by Daniel MB
It's finally open not too many people here Judy follow the arrows
-
September 2019 by Xin Han
Worst store ever! Cannot return anything!Very bad store!
-
August 2019 by 세진정
Their stuff was very rude that he stares our family and their attitude was absolutely horrible. Never Never Don't use this store
-
July 2019 by Ehsan Ghafari
Their employee, Stephanie, is amazing. She helped me a lot to find what I was looking for. Thank you.
-
March 2019 by Partha Ray
Abby from this store was very rude to my 5 year old son who was just playing in the store floor. I appreciate it may be something that the store management does not like and if we were told this politely we would have spoken to our son. However it is flabbergasting that in 2019 someone in customer service can tell a 5 year old to "not be smart with me". They lost my business (according to Abby she doesn't care though). I know being an outlet store everyone will get great deals here and hence will continue to shop here but someone should hold this person accountable.
-
December 2018 by sarah horne
Absolutely gorgeous jewelry
-
August 2018 by Neil Bishop
Friendly, and professional.
