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January 2024 by Lillian T
If you enjoy walking into a store and ask questions that pertain to products to UNknowledgable staff that are snobby and openly bad mouths you to each other right in front of you, this is definitely the place to be. The best part is the two staff are both “management” (apparently one is the store manager). For the best rude experience, look for RYAN (“on management team”) and MARSEILLE (store manager).I’ve purchased from Le Creuset a couple of times but never at the outlet store. I am aware that they make outlet lines but I prefer to purchase items from the signature line (which they do have in store as well). The first person I had interaction with is Marsielle. I asked her if the item I was interested in was the signature line or outline line. In short, she did not know the answer and spent the majority of the time insisting that the outlet line is the exact same thing with very minor differences. She made sure she spoke loudly so everyone could hear. As a customer, I get to choose which items I want to buy. I don’t need convincing that they are very similar. I just want you to answer a very simple question: Is this item from the outlet line or signature line??My interaction with Ryan was extensive so I am not even going to bother recapping everything. But in short, Ryan was RUDE, CONDESCENDING, and SNOBBY. He doesn’t even answer questions that were asked and speak to customers in a “as a matter of fact” way. I would hope that as a Le Creuset management, he would have higher customer service but clearly Le Creuset is not a high end brand that cares about customer service. If this type of person can make it to management then that says a lot about the company.Lastly, I thought my product would come in a box but it apparently doesn’t. I was promised that it would be completely wrapped and protected so I had nothing to worry about. At cash, Ryan only wrapped the lid and taped it down to the tray. I asked him to also wrap the tray because putting that straight in a Le Creuset mesh bag is not what I consider “well protected”. He coldly REFUSED and said this is store policy to not wrap any more. I’ve attached photos for you to see for yourself. The lid was wrapped in ONE piece of brown paper. Apparently they only wrap the lid to make sure it doesn’t scratch the tray. How interesting.I hope Le Creuset head office actually contacts me because I would love to tell them the story. This is terrible customer service from beginning to end and I would think they’d like to maintain their image and not have it tarnished by terrible representation.
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November 2023 by Chandra P.
My dad was in town visiting and was sold once how useful and versatile my Le Creuset chef's oven really can be. Customer service was excellent, every associate greeted everyone and continued to myself themselves available for assistance throughout the duration of browsing. I was really surprised by the selection I typically shop at CB or WS for Le Creuset because I prefer the gold hardware; however the outlet not only offers unique color hues but also hardware knobs to create the preferred aesthetic. My dad found the chef's oven he wanted, and few other additional items for 30-40% off. The discounted price led me to purchased myself a Heritage deep baker to pair with my pumpkin oven just in time for the holidays. This Le Creuset Outlet store offers something for everyone with a kitchen I will definitely return, and highly recommend!
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November 2023 by Tim F.
Valerie was incredibly helpful. Sophie, Kathy, Julie and Ryan were awesome too. They should all be credited for such a phenomenal representation of this quality company. Well done Le Creuset
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August 2023 by Dan Hein
Great store, we always find something when we stop by, and they make such great quality items!
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April 2023 by David Cantrell
The service was top-notch. Employees were very professional while handling and packaging my purchases. Easily more enjoyable than online ordering and damaged deliveries.
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April 2023 by Aaron Graft
I emailed this location and didn't hear back for several days. Then, I called today to ask about the availability of the Signature Skillet in 11.75" size at this location, since it is a long drive from my home, and was told that they had it in 4 colors. When I arrived at the store, I was told that not only do they not have any in stock, but they never have any stock of the Signature Skillet and that it is only available full-price on order and the outlet discount would not apply. None of the other pieces in the store were suitable for my needs, so I left without purchasing anything. It was an awful way to waste several hours of my weekend.
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March 2023 by Frank X Shaffer
I could easily go broke here. So many awesome items for my kitchen. It was hard no to drool on everything. When I need to upgrade something this is my first stop. Great color selection too. The hardest part is leaving the things behind you know you want but can't have yet. I still hear them calling my name.
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January 2023 by IvY Chan
Hi Owner, would you pls upload some pictures which on sales? I lived in Canada.I will drive over then interest. Thank you
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January 2023 by Size Leung
Hi Owner, would you pls upload some pictures which on sales? I lived in Canada.I will drive over then interest. Thank you
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December 2022 by Joe Mahar
Not able to give 0 stars, so I guess 1 will have to I do. Been trying for 3 days to buy an item in there, but for some reason, they’re not open. Walked around the mall from 1000 until after 1100 and they never opened.
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December 2022 by craig threlkeld
The workers were VERY attentive to our needs. Lots of good equipment (I'm a cook, so I would have been happy with one of everything.)
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October 2022 by Kathleen A.
I have not received my order yet and I'm praying this is not a joke!! I wish I could get contact with anyone saying that it is out for delivery and when it is expected Buyer be aware
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September 2022 by Dustin Gipfert
Mackenzie is great. She knows her Le Creuset. She held two plates for me to pick up that I had to have. And helped me with a issue from me ordering online. I will continue to come to her store and not order online. In person is way better then online.
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September 2022 by Tessa Thom
Got the best service here from Mackenzie! Was looking for several specific pieces for my family and managed to find a little something for everyone! Great sales, and even greater service. I will definitely be back!!
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June 2022 by Daniel
Saw online that Le Creuset carried a Harry Potter line of products. I decided to check out the Le Creuset store at the Seattle Premium Outlets. I was beyond stoked to see they carried a few of the things I saw online. The staff member who helped me was Mackenzie. She was extremely friendly and knowledgeable about the products. She was able to special order me an item they didnt have in the store and even had it sent directly to me. Extremely happy with my purchase and will definitely return to this location in the future.
