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July 2024 by Mr. Sewell
Helpful return of equipment
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July 2024 by Jon Moler
There is an employee by the name of "Gomez" that works at this Xfinity store in tukwila. He is "By Far" the best and most helpful employee that I've ever had contact with! If you want great service with all your questions answered, go see Gomez at Xfinity in Tukwila. You won't be disappointed!
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July 2024 by Lisa Ludwig
Great service
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July 2024 by Ariel ben haim
It's the worst experience that I ever had with a store the manager is not willing to say his name
And don't want to give me his name
And do his job I don't recommend to work with this company to worse experience with customer service
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July 2024 by Sami Rana
Good place but expensive
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July 2024 by Sajni
IF YOU DON'T WANT THE STREAMING BOX MAKE SURE YOU CHECK YOUR BAG TO SEE IF THEY SNUCK IT IN. The streaming box is NOT free. They charge 15 bucks for it and I had to drive all the way back, wait in their lobby, and return it to avoid the fee.
UPDATE: they still charged me even if I returned it. This is after I got reassurance from the employee in store that I would not be charged after returning the box.
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July 2024 by Robert Hartner
After spending much time on the xfinity website, my wife and I decided to schedule an appointment at this store. We were early though Jason took us right away. He listened to what we wanted and made it happen. He was able to upgrade our modem, then saved us money in transferring our Verizon phone service under xfinity.
Thank you greatly Jason for your knowledge and experience with xfinity.
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July 2024 by Kevin White
BBQ was great
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June 2024 by MJ Dolia
As a new customer to xfinity mobile, I already experienced so much inconvenience. The person who sets up our account totally screwed us up BIG time. We have 4 lines and 3 lines were assigned each to the wrong phone. What a mess! I was on the phone with CS from 3pm and ended up at 9pm with no resolution. I went to Kent store the same day before closing time but the guy didn’t even helped me out instead he gave me a number to call. I left the store very disappointed. I bet he doesn’t want to deal with my issue since it’s almost closing time. I called the number but I got disconnected 3 times and no one dares to call me back. I have to call back and repeat myself over and over again. I was left hanging. I decided to get an appointment at the Tukwila Store and that’s when Jason assisted us. 05/26/24 Jason helped me and my family so much. He is really a great asset to this company. He really deserves a promotion and a raise! I really appreciate him going above and beyond helping and fixing our concerns. He even felt bad for me, for us and spent so much time trying to fix everything. God bless his heart. My family and I appreciates him so much.
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June 2024 by Abdullah Jemal
I had a great experience at this Xfinity store. Particularly, I would like to thank Nae for her excellent customer service and finding me the right internet plan.
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June 2024 by Vishal Raj
Bryan gave us good phone deal
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June 2024 by Ashley Smit
Id give less than 1 stars if I could. kicking a senior out because the representative on the phone said to go in and get an updated print out of her zero balance on account. How about you learn customer service.
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June 2024 by Pavel K
Deliberately put me on their expensive plan, the rep didn't tell me about the cheaper ones, when I stopped they added on $100 to my service even though I hadn't used it for 2 months
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May 2024 by Jo Ann
I have been trying to organize my cellphone and 2 landline phones bills for 2 weeks. I visited Xfinity in other location 3 times in 2 weeks and each time I came home more frustrated that nothing was accomplished. This time I decided to visit Xfinity (Tukwila). Nick T was very polite and professional and knew exactly what to do and took care of everything for me. I was very impressed with his knowledge. Thank you, Nick!
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May 2024 by Sudip Biswas
One of the worst service. We went there 3 times, and spent several hours just to switch an existing Xfinity line to a new phone. They lack very basic debugging and engineering skills. Extremely frustrated with their service.
