-
May 2024 by Lea Bogstie
Had a rock hit my window less than the size of a quarter. I was able to get an appointment first thing in the morning 2 days later and was in and out in their allotted timeframe. Friendly fast service. I would definitely recommend them for a chip repair!
-
May 2024 by S Smith
Zero stars. They make it impossible to speak to a human on the phone. Not interested in a place where I can’t ask any questions before I go in.
-
May 2024 by rad999
We used the mobile service. Techs did a great job informing us of their arrival time and progress of the job. When they were done, they seeked approval from my wife. They also followed up the next day to see if all was good.
-
May 2024 by Antoine S
Convenient and professional. All I had to do was sit at home in my PJ’s and I got my cracked Windshield replaced in 90 mins. Young guy was friendly and courteous all the way.
-
May 2024 by Ashley Forte
Great professional service from the receptionist all the way to the technicians. Work was done on schedule and hassle-free. Will certainly return whenever I need auto glass service!
-
March 2024 by Gerald A
Worst experience ever taking my Acura MDX in for windshield replacement. They most likely used the cheapest, most inferior replacement for my windshield. The windshield cracked less than 2 weeks after replacement. They also broke the molding on the driver's side and told me that they had ordered a new one and would call me within 3 days to fix it. It's been nearly 2 weeks and no word from them. I also had to make multiple trips to the store for them to successfully recalibrate my car.
-
March 2024 by Quest Yarbrough
A Safelite installed windshield cracked within 10 days. Safelite refuses to honor their warranty. I was given the run-around by managers at the Tukwila location (Brian, Aaron) & their district manager (Zach.)If you must use Safelite, don't use their glass. Find OEM or 3rd-party glass. Use a credit card for chargeback protection.From my experiences, other reviews, & internet posts: there's likely a serious internal quality control problem with Safelite's glass. It's possible they're producing windshields with defects & passing this cost to consumers.They'll deny attempts at claiming warranty citing "impact damage"; refusing to admit any fault even if the crack happens right after installation. Given the coincidental timing & experiences of other customers at this store, you'd think they would entertain the possibility that their glass is at fault. They will not. They'll insist you open another insurance claim & file for an entirely new windshield.If you've had bad experiences with Safelite Tukwila, please send me an email: safelitetukwila2024ca at gmail com. We should collectively maintain a record to hold Safelite accountable.Keep your own records when talking to Safelite. They're dishonest & admitted to being internally disorganized.---Before starting, I'll recognize these staff for doing the right thing:* Angelina (Customer Service)* Mick (Tukwila Customer Advocate)* Amber (Customer Cares)These staff for being dishonorable:* Brian (Tukwila Manager) - denied warranty appeal in 30 minutes despite not having car or pictures of crack. Generally unpleasant* Aaron (Manager of Tukwila) - said he'd have quality control specialist call me, never happened* Zach (District Manager) - representative said he'd contact me but he never did---Here's my experience & I have recordings for everything here.02/17/24Windshield repair appointment with Technician Aleipata,breaks rearview mirror but sets up replacement appointment02/23/24No-call no-show for rearview mirror installation appointment. We reschedule.03/03/24Crack in new windshield ten days after installation. No known cause or incident to explain crack.03/04/24Replaced rearview mirror, Safelite inspection of windshield by Technician Dexter. Claims crack is caused by impact & entire windshield must be replaced at full cost to consumer.03/05/24Called Safelite @REDACTED. Talked to Angelina in Customer Service. She put me on hold to talk to the local Safelite shop and/or technician.She couldn't reach the local shop but scheduled me an appointment & applied a $60 discount on the ~$370 total. I was unhappy with this & she agreed: "I don't see why they wouldn't (honor their warranty.)" However she couldn't honor it herself & said the Tukwila shop must agree to it.Angelina referred me to Brian or Aaron at Tukwila & provided their "direct line" of REDACTED. I called twice without answer.03/06/24Called the "direct line" ten times between 9am to 5:10pm. No answer.03/07/24Called "direct line" at 9:30am. Mick the Customer Advocate answered. We discussed the situation and he transferred me to a manager.On hold for 52 minutes before Brian was available.Said he'd chat with a quality control guy & call me back. 30 minutes later, he says it "looks like an impact crack."Note that Safelite never took pictures of the new crack. This early denial without evidence is a hint at Safelite's internal policy regarding these warranties.I called Safelite customer support; Robert sent me to Customer Cares at REDACTED.Amber at Customer Cares listens & escalates to Zach (District Manager) but couldn't give me a phone #. Said Zach'd call me in the next 48 hours.03/10/243 days later, no calls from Zach03/11/24Visited Safelite Tukwila early for my 11am appointment. Talked to Manager Aaron. Turns out my appt was cancelled without notification.Aaron listens, has someone inspect, & confirms cra
-
March 2024 by Grace
They got the job done, quick and clean.
-
December 2023 by Randy C.
I booked a windshield replacement, which was completed. My truck immediately demonstrated a massive amount of road noise, air was coming in through the windshield, and my wipers intermittent setting no longer worked. The cowling under the windshield was also not properly seated and appears damaged. Scheduled warranty service and no one arrives. I have to take the time to schedule it again. Tech #2 comes out, doesn't do much other than adjust the cowling. While leaving work that day water starts running down the inside of the windshield and dripping onto the steering wheel. Curiously, the road noise is better than it was it's still worse than before the repair. Scheduled repair #3, again a no show and no call. I'm frustrated beyond belief and would say to NOT use this company. I own my own business and understand the value of customer service, and this place doesn't seem to care.
-
December 2023 by Joel C.
My daughter took her vehicle in to have her rear window replaced. After replacement she noticed that there was a gap between the window seal and glass, where the seal would wold water. After speaking with me she took the her car back to Safelite (same day) to have them address this. They told her it was "cosmetic". Frustrated she took her car to the dealer (same day) and they found broken clips that holds the seal in place as well as broken clips on part of the hatch, that vibrated while driving. Spoke with the manager once and then he refused to take my calls or contact me back. Contacted Safelite to speak with a DM, they created a case and I am yet to hear back from anyone. Dads go with your daughters! Women be aware, the "mansplaining" is strong in this group!
-
December 2023 by Kent J.
Made an appointment gave them my car details that way I could just drop off my car and go. That did not happen. Even though they quoted us and had all our info for 2 weeks they said they couldn't had to handle our repair and had to send us to Bellevue. Complete waste of time. No compensation for my time or anything.
-
December 2023 by Danielle A.
Plan to update the rating after all services are complete.Positives - folks at the office were very nice. The mobile service is convenient.Negatives - They weren’t able to complete the service at the house due to the windshield falling off when they tried to replace it. They used another windshield instead of our own old one and when they messed with the windshield wipers, the settings got so messed up that the wipers just keep thumping the hood instead of wiping the windshield at all. So we cannot safely drive in the rain. In the middle of a Washington winter where it rains nearly every day. When we tried to call the location about the issue at 4:30 pm, no one answered the phone, it kept routing to an automessage and then hanging up. Still trying to get in contact with ANYONE who can help with fixing the wipers at least prior to our windshield properly being fixed so we can at least see out the car.
-
December 2023 by Paul Ogg
Great customer service - this along with a clean and warm waiting area made the time between dropping off my vehicle for my appointment and it being finished less of a hassle. Bring snacks if you’re going to wait as they are a distance away from the Starbucks & Jack in the Box. Free WiFi & a clean bathroom.
-
November 2023 by Elaine Standley
I had held off a little bit too long in replacing my windshield due to availability and moneyI made an appointment for today, as we were taking a road trip starting tomorrow for the Thanksgiving holiday. I wanted to have a nice clean windshield that didn't have a crack in it for my road trip. I scheduled for this appointment at least a month in advance. Today while at the shop after waiting about an hour and a half I was told that there was a crack in the new windshield that was to be installed. As far as I'm concerned this is something that could totally have been avoided by checking the incoming merchandise before the day of an appointment. I have rescheduled my appointment a month out and I sure do hope the windshield gets replaced this next time. I also was not offered any compensation which I feel I should have been. Free wipers, something?!?! We will discuss that when I go in for my next appointment. I have had better luck with independent Glass installers to be honest but I wanted this one done by a professional outfit where insurance covered some of the cost ....I have my doubts now.
-
November 2023 by Colleen McGinley
SafeLite Tukwila was recommended by a colleague and this recommendation was validated throughout my visit. Mick and Marco provided expertise, friendly customer service, and invariably accommodated my preferences. My car looks great again after the visit. Thank you for providing excellent service!
