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July 2024 by melissa tipps
Very friendly, helpful and easy to work with staff.
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July 2024 by Madisson Lank
Many visits and I have yet to meet someone who works here who knows anything. Also the location of things is incorrect in the App.
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July 2024 by Jenene Beyer
Super helpful. The associate that helped me was from a different depth. But stopped to help and was knowledgeable and was able to answer all questions .Will be buying my new refrigerator from there .
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July 2024 by Jakob Torres
I am writing concerning a deeply unsatisfactory experience with Lowe’s Home Improvement. My grievance pertains to an unfulfilled order, a series of misleading communications, and a troubling lack of accountability, all of which have culminated in significant inconvenience and frustration.
On Thursday I contacted Lowe’s via telephone to inquire about purchasing air conditioning. The associate who assisted me, assured me that the product was available and could be promptly delivered upon completion of the purchase. Trusting this information, I proceeded to finalize the transaction online under the guidance of the said associate.
To my dismay, despite the immediate deduction of funds from my account, the promised product has not been delivered to date. Moreover, there has been a glaring absence of proactive communication from Lowe’s regarding the status of my order. Each subsequent attempt to seek clarity has been met with evasive responses, suggesting either a lack of awareness or an unwillingness to address the issue substantively.
The most recent interactions with the store have been particularly disconcerting. When seeking a resolution, I was met with a dismissive attitude and a refusal to acknowledge the commitment made by the associate. The store’s representatives have failed to provide a definitive timeline for either the delivery of the product or the issuance of a refund, despite my explicit requests. This situation is unacceptable, given that the financial transaction was completed instantaneously, yet the fulfillment of the order remains unaddressed.
Seeking further assistance, I attempted to resolve the matter through additional channels. A subsequent phone call with an associate proved futile, as the representative was not only unhelpful but eventually terminated the call abruptly. My attempts to use the online chat service were equally frustrating and unproductive. The initial interaction with the automated system was followed by a conversation with a human representative who demonstrated a lack of both customer service and problem-solving skills, rendering the entire process ineffective.
The level of service I have experienced is profoundly disappointing and falls far below the standards one would reasonably expect from a reputable retailer such as Lowe’s. This incident has not only caused considerable inconvenience but has also eroded my confidence in Lowe’s ability to honor its commitments and manage customer relations effectively.
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July 2024 by N F
They didn't have what I needed, and I couldn't get any help anyway
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July 2024 by Steve Adelmund
Their policy is to not open a new pallet of flagstone until the previous is completely sold. We found 4 full stones but nothing that's left amounts to half a stone. I don't know who they think will buy these. We had to visit another store even though they had what we needed
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July 2024 by Trevor Sellman
Large store, large selection of goods.
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July 2024 by Christopher Williamson
Original Post: Shop elsewhere unless you would like to waste all of your time and money dealing with the layers upon layers upon layers of their broken bureaucracy. *** update *** - to much my surprise, they figured out where their internal miscommunication fell short and made it right in the end. I think that they should have better relationships and more streamlined communications with their vendors. The hero here is the patient and kind salesperson.
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July 2024 by Walter Day
Had an exchange, and it was painless and quick... Minus the customer ahead of me.
Pro tip: Always remember which card you used to make the purchase, or keep your receipt until you are done with the project.
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July 2024 by Earnest Young
Went return some left over products from flooring project. 5 packages of underlayment. Didn’t have a receipt my daughter had purchased this. The two ladies were talking back and forth like I wasn’t there. They informed me that without a receipt it could not be returned. I didn’t need the product so I wanted to leave it there that’s when it got interesting they kept trying to get me to take it back, so I could find a receipt that is lost. Anyway I left it there. Lesson learned e-mail the receipt!!!!!
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July 2024 by Stacey Kaneta
Had what I was looking for and the employees were helpful locating it.
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July 2024 by Cassandra Smith
The staff are what make this store 5 stars. I am so happy there are so many people here who are happy to help.
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July 2024 by David Wohler
I ordered a set of garage storage cabinets and a workbench from the store and was told they would be delivered in two days time. When the delivery truck arrived it only had half of my order, but the driver wanted me to sign for the delivery with everything that I had purchase listed on the sheet. I refused to sign for items that were not delivered, and the driver changed the status of those items to “not loaded”. I called the store to find out why half of my items were missing and was told that they had sold me items that were actually out of stock. I attempted a chat session through the Lowes app and my account, but the useless “Leo” chatbot kept disconnecting me after I waited for 30 minutes in the queue. I called the Lowes corporate customer service line, and when I finally reached an agent I was told that the delivery did in fact show that not all items were delivered. But when I spoke to the customer service representative at the store, she said that on her side everything did show that it was delivered. I was then connected to the delivery department and was told that someone was supposed to have called me about the mix up (no one did). The delivery representative told me that the sales representatives who had built my order had apparently sourced the items incorrectly, and that they would discount the undelivered items by 10% for the mix up. But this was not relayed to the sales representative until I asked about it over the phone. Finally, after hours of back and forth phone calls, I was told that my items would not be delivered for another 9 days! I would not have purchased these items had I known it would take this long…there are other brands to choose from that are readily available. But now I have two heavy boxes of cabinets sitting on the floor of my garage that I can’t fit into my vehicle to return to the store…so I’m forced to wait the additional 9 days to get the rest of this order. In addition, none of this purchase shows up in my Lowes app, despite the fact that I used my Lowes account when making my purchases. So none of thos counts toward any of my rewards points. Lowes has a major communication and customer service problem. I won’t be using them again anytime soon.
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July 2024 by Margueite Long
Great customer service
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July 2024 by Cassie Yearicks
A lady with a Germanic accent treated me horribly when I was checking out because I was using my spouse’s phone number who happens to be in the military. She scolded me for trying to use it for a discount, when in reality I’ve never used the discount at self checkout because it literally will not allow you. I enter the phone number to keep my purchases on our account. Spouses of military members deserve better, you should be ashamed for making accusations like that. Do better Lowe’s.
