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June 2024 by Randy Hollywood
Never answer the phone for important business cant leave a message. Non-sense policies that hold up important business. No excuse! Do not recommend for business. Highly recommend looking into another bank.
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September 2022 by Dang Nguyen
Best manager I have ever talked with. Mr Tran helped me opened a new banking account, very professional, fast and friendly.
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February 2022 by Piel Canela
I have visited this branch about 4 times and it has always been a pleasurable experience. So far, all the clerks who have helped me have been nice, knowledgeable, respectful and friendly. I’m thinking that they should training to the clerks on other branches. I rather drive a little farther and experience their excellent customer service, than stay closer to home and have my blood pressure go up for the unpleasant service provided at 512 W Smith St Kent WAI think that the name of the clerk who helped today is Vy? Cashbox #05 at 16:33Keep up the awesome job you all.I Thank You for your help and kindness and hope you guys get rewarded for your excellence.
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October 2021 by MR.THI HAN
I wana open an account so I just walked in and I met Mr.Marlon (Relationship Banker).He is smart and frendly. A very convenient service.
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August 2021 by XRAY Bravo
Really bad Customer service, I went there to open an account sat there for 40 minutes to find out that they could not help because they were closing in an hour. The agent should have communicated this before making us wait in the lobby and waste our time .
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March 2021 by FawnLips
They pick up the phone quickly! And very professional customer service!!!
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December 2020 by myo thi han
I wana open an account so I just walked in and I met Mr.Marlon (Relationship Banker).He is smart and frendly. A very convenient service.
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August 2020 by Bryan Garcia
I've been with this bank for quite a while now and they never fail to amaze me. I love this bank. And these people here at this location are very very helpful. I give them a 5 star and I am 100% satisfied. so far this is the best customer service experience I experienced with any of the Chase Banks. My opinion is Chase better than Bank of America. Thanks for being the best bankers and thanks for being favorite bank.
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August 2020 by Chuck Finley
I attempted to cash a check here. They said they would need to scan my ID. I presented my ID and they told me no scanner was present. Not my fault they are unable to provide service, downvote.
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April 2020 by Joseph Major
I attempted to cash a check here. They said they would need to scan my ID. I presented my ID and they told me no scanner was present. Not my fault they are unable to provide service, downvote.
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December 2019 by Brad Shores
I opened an account recently with this branch, I was greeted by and helped by Marlon. He was nothing short of terrific, truly exceptional customer service, I was floored by how attentive he was and helpful. I will be going back to him soon for more financial needs. Thank you so much Marlon
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December 2019 by J N.
I had the best service here with Kim!! She is seriously super efficient and so kind! I would highly recommend her for ANY of your banking needs!! Would definitely go back to her again!!
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December 2019 by Jen D.
I had the best service here with Kim!! She is seriously super efficient and so kind! I would highly recommend her for ANY of your banking needs!! Would definitely go back to her again!!
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August 2019 by Robert Alexander (Securecomfort)
I opened a new account they keep trying to charge a 8 $ fee
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July 2019 by Ryan M
I was treated disrespectfully by an older Asian front desk clerk. All I did was a simple deposit. It was the worst experience I've ever had at a bank. I'm never going back.
