Best Buy offers a mixed shopping experience, with some positive highlights. Customers appreciate the helpfulness of certain employees, especially in technical discussions about routers, modems, and product issues like broken screens. One employee, Trilly, received praise for her professionalism and efficiency. However, there are challenges, such as difficulties in finding assistance for specific items in-store, like USB-C and audio cables. While some staff members are knowledgeable and provide great service, others may struggle with product locations. Overall, Best Buy is recognized for its dedicated customer service and knowledgeable staff, making it a recommended place for electronics purchases, despite some organizational issues.
