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December 2022 by Ray Honrada
For 25 years now, our family and friends TRUSTED them, before Pandemic our boxes was delivered after 2 months☝️No, box was lost, The staffs in here and in the Philippines and owners are friendly & respectful & Trustworthy.?. Even Money Remittance is superb transactions. More Power to Bayani Commercial Inc. GOD speed.? Happy Holiday
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December 2022 by Jenny R.
I sent 1 box to the Philippines through bayani commercial and the the delivery personnel in the Philippines were rude and unprofessional. The company advertised that packages are delivered to the clients doorstep but this is not true in my case. We live on a hill and they refused to drive up the hill and threatened that they bring the package back to Manila if we can't go down the hill to pick up the package ourselves. The tukwila office is disorganized as well as their staffing. They don't answer their phone return phone calls. You can't even leave a message because the mailbox is always full. When you do get someone over the phone and ta usually a lady who shouts like she's talking to a deaf person.
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July 2022 by Wilderness Shot
Package has been paid to send it door to door, now the agent (Ms. Jalop) told us that the delivery is not paid double to send it in our address, and that they need another package with the same route in our area for them to send it together. It has been 4 months since the package been sent and up to this day the package has not arrived in our home.
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April 2022 by Rolando Teodoro
My brother had been inquiring about the box i shipped for him for a while now.thinking i was just pulling his leg. Told him i shipped it on 26.Dec Last year and Bayani says it is still in transit Don't know what's happening
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January 2022 by Ren Erz
Sent 2 packages on August 2021 to be able to reach Philippines before Christmas since we know how delayed boxes if it sent by Novermber but upto now December 18,2021. No news yet. They said it is in Korea. They said they don't know when will it reach Philippines. Family back home is expecting it for Christmas. I guess Bayani Commercial ruined their excitement for Christmas. I will no longer use this carrier after this shipment.
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January 2022 by Ann A
I’ve been sending box with them, but this month was worst, they were delay which I understand but not sending the box to the place and sayinf lots of excuses is not acceptable and i don’t where is my box right now
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December 2021 by John L.
My parents have used bayani for years. I've bought plane tickets from the Jackson office and have sent Balikbayan boxes from the Tukwila office. I shipped a box with them that was supposed to be put on a ship in early October. It's December and the box hadn't been delivered. There is no way to track the box online and bayani doesn't answer the phone (and the mailbox is full so I can't leave a voicemail). I've tried calling during business hours last couple days to no avail.
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November 2021 by InfectionGamesYT
Poor service, it was scheduled for 5 hrs time frame and they let you wait and ended up not picked up. So disappointing. They didnt even try to make it up for their failed service.
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October 2021 by Arlyn S.
I sent almost 35 boxes in different occasions for almost two years. One time my declaration paper indicated signature adults shoes including counts when it arrived in the destination 1/3 of the box is missing. I packed the box to the top because I am paying the contents. I will definitely will not send without fully putting things up to the top of the box. Then I kept on calling them nit response because I already left voicemails. 6 attempts then I finally got another number to contact in Silverdale that's the only time I got response. I was told according to the destination warehouse it was not opened at all yet no video sent to proved. So bad experience.
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February 2021 by Bella Fiore F.
Do not use this service. They do not take responsibility for notifying customers when the shipment hasn't even left the office a month later then quoted. At least they should call the customers who have delayed deliveries and let them know the circumstances. For sure they have time to work on customer service, they're just sitting in the office on their cell phones every time I've been there. Poor customer service and argumentative old woman when you call for status updates. There are many other cargo services, just avoid this one at all cost.
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January 2021 by Khristine Limon
We sent to balikbayan packages to the Philippines via Bayani Commercial in Tukwila, WA. On december 7, 2020, I called them to verify the status of my package and they said they would call me back they just need to check it on their system, never received a call back until December 12, 2020 we received a letter saying that 1 of our packages got stolen on November 6, 2020 and that when they found the container on November 8, 2020 one of the 2 packages that we sent were stolen. After I received the letter I called them, 1 month after the packages were stolen they still don't have plans about compensation. One of the boxes reached the philippines this saturday december 19, 2020. And the box that landed in the philipines was the box that was reported stolen but had a different shipment number on it. A week later still no calls from them and no compensation has been discussed. And everytime i call them no one answers the phone anymore
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January 2021 by Marie D.
Before I post this written complaint, I want readers to understand that I feel a huge disappointment and frustration towards this company, but I am calm, rational and writing this with objectivity. However, I strongly recommend you stay away from Bayani Commercial when sending your loved ones back home gifts and balikbayan boxes. If you want a shipping company you can trust and understand the value of your hard work, effort and money that you have put into so that you can send your loved ones back home in the Philippines clothes, gifts, medicine, etc. Then look somewhere else and DO NOT USE BAYANI COMMERCIAL. We sent two boxes back home in October knowing they would arrive in time for Christmas. We sent a used Ipad, a bunch of new and passed down clothes, 10 boxes of Emergen-c (Costco size), chocolates and medicine for my aunt and many other gifts. A couple of months passed and still no sign of the Balikbayan Boxes. So, I called on Sunday December 3rd. Spoke to a woman that was nice and she informed me that their storage had been burglarized and over 200+ boxes were stolen. Of course, mine we 2 of those boxes. NO ONE EVER CALLED or SENT A LETTER. I was calm but pretty sad that my family wouldn't get their gifts and medicine especially during this pandemic when they need it most. But no worries because I knew I had declared everything in the boxes and hopefully they are insured. BUT NO... it turns out, they only cover $200 per box despite the fact that I had declared all the items and specifically wrote $500 and $600 as the value. Apparently when my husband dropped off the boxes, the manager told him they will only cover $200 ?!? WHO DOES THAT?! In what world, is an iPad less than $200? My husband said they made him put $200 and him being non-Filipino and never shipped a box before was following orders from the manager. Today I called again to be greeted by an angry manager already yelling into the phone. She must have had several of these calls. She knew that I was missing two boxes and informed me that she has already sent two checks for $200. I asked her what can be done aside from the $200 per box because the items in those boxes were well over a thousand dollars. Also, the shipping fees were $130. She kept yelling at me for several minutes telling me to be quiet and let her talk, I listened and already getting pretty upset. She thought she could just keep yelling at me like that and somehow be overpowered by her crass. Finally, I told her to listen and she gave be about 1 minute before yelling at me again. This is by far the most unprofessional, rude and manager I have ever encountered. What I think is fair is that their company should reimburse people for what they lost. I declared $1100 in value and she blatantly disregarded customs regulations and crossed off $500 and $600 and put "200". This is unacceptable! The manager said she would not reimburse for the full value and sent the two payments of $200 already. Now at this point we were going in circles and my blood pressure was getting higher. I then asked for a refund for the shipping fee of $130 which obviously was not fulfilled. She started yelling again and said that the payments of $200 include the refund! LIKE WHAT?!?!!?!? What kind of company does this? She said she would give a voucher and take it or leave it. But seriously lady... who would use your company again? WHY would anyone trust you to manage their valuables?! I don't understand where and how I was being unreasonable. I am not the only one that has had this experience. Please share this and if you were one of the unfortunate folks who sent a package in October 2020, I am filing a formal complaint with the Better Business Bureau and I encourage the same if they fail to meet reasonable needs of their customers.
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December 2020 by M M
I went to this delivery service in March to send a box to the Philippines and we were told that it would take a month to arrive. Last month (April) my wife followed up to see if it has been shipped yet and she was told that it hasn't been shipped yet and would have it sent by the end of April. Yesterday (May 28) my wife called again to follow up and was rudely told by the manager named AVELINA that if my wife kept calling to follow up that they would delay the shipment even more. Today (May 29) I went over to this location to talk to Avelina about how she handled the conversation with my wife, yet while I was trying to have a calm discussion with her, she repeatedly kept insisting that my Wife kept bugging them to follow up on our shipment. She kept talking over me and after I demanded to talk to her manager, she claimed that she was the manager for both the Tukwila and Silverdale branch. She could have just explained that shipments were delayed rather than threatening to hold our shipment hostage
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October 2020 by Agnes Williams
Today I called at around 1:30 pm to inquire about sending box to the Philippines actually it's my first time hoping I can be help. I was referred to more then 5 of friends that they are using this carrier. I have been using LBC for 25 years and no issue at all specially customer service but today when I called BAYANI THE LADY WHO TOOK MY CALL WAS VERY RUDE AND NOT SO PROFESSIONAL. SHE SAID THEY CANNOT PICK UP IF YOUR BOX IS HEAVY. AND OFFERED FOR US TO DROP OFF AT THEIR OFFICE IN TUKWILA AND I SAID ICANT COZ ITS HEAVY THAT'S WHEN SHE SAID THEY CANT PICK UP IF ITS HEAVY THAT THEY DONT WANT THEIR WORKER TO HURT. I thought this was wrong to tell your client that they don't pick up heavy boxes. Well I don't care because I will never ever use this company base on my first customer service experience. LBC is the best
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September 2020 by Mylene Marcos
I've been sending boxes for over 5 years now and I haven't encountered any issues or problem. Great service and the employees are nice. Thumbs up!
