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August 2024 by Eric Foltys
We are open! They keep saying we are permanently closed, but we are not! WE ARE OPEN!!!!!
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March 2024 by Jenna Jaque
When I decided to redo my family room after the holidays, I did not realize how big of a project I was undertaking and how design was not my strong suit. After I visited several stores and getting no help from any of the salespeople my friend recommended that I visit the Bassett Store in Tukwila and work with Jake their Lead Designer. I scheduled an appointment with him the very next day. As soon as we met, I knew that I was going to get the help I was looking for. His approach was finding solutions that worked for me and my family not just trying to sell me what he liked. After spending an hour in the store meeting with him, I decided to have him come out to the house so he can get a better feel for the space and lighting of the room. He brought some of the fabrics I loved in the store to make sure they integrated well with my existing pieces that I was keeping in the room. He took measurements so he could build a 3D floor plan to show me and my husband so we could get a better sense of the design. A few days later we meet him back at the store for the design presentation and I could not have been more impressed and excited about the project. He picked everything from the wall color, area rug and even created us a lighting plan to ensure we had task lighting around the room.
Everything was delivered a few days ago and everything came together just like he planned, and everyone just loves our new room. I can’t wait until it’s time to redo my bedroom so I can work with Jake and Bassett again.
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February 2024 by Kay Schwarzmann
I certainly do not recommend Bassett Furniture in Southcenter. Jake helped me order a sectional, bed, pillows and duvet. Over $8000 total. Waited 6 months for delivery and when items arrived the sectional looked like something from Goodwill. Nothing like the model that was on display at the store. I had three different phone calls with Bassett and each time they said I needed more stuffing. They sent a third party out to stuff cushions, at one point they had me come to the store and filled my SUV with stuffing and said go home and stuff the cushions. No matter how much stuffing you put into a bag it does not come out a square cushion. Customer service is non existent, they have my money and clearly states on receipt **No Refunds or Exchanges on Special Order Items** -- how about the customer who is paying the money -- do we have any rights?
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July 2023 by Nikki G.
My husband and I were looking for a couch that would last us a very long time. Our kids have gotten older and can respect our furniture more so we were willing to spend a pretty penny on a new one. Looked at a few different retailers and ended up going with Basset based on the fact you could customize it. Unfortunately the designer we had, that even came to our home and took his own measurements didn't order it correctly. We weren't too upset about that except the owner wouldn't make it write. We had to pay for a new piece ourselves even thought it was their mistake and had to sacrifice what we really wanted in the end. Would never recommend anyone to buy this expensive of furniture from a company that won't make their mistake right.
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May 2023 by Leah Bungo
Claim to be amazing products and best service but yet they don’t stand by their claims company…. I have been trying to get my leather couch fixed for over 9 months. I will NEVER buy Bassett again
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May 2023 by Kristopher Graden
For the past 9 months…..oh you read that correctly 9…NINE…MONTHS…. My wife and I have been trying to get the back cushions of our couch sewed back on as they have come away from the back of the couch. During this time we have had them and their “3rd party” contractors state they would be able to help and nothing. Wednesday 5/17/2023….so obviously very recently…a technician was supposed to come out and never showed. They decided not to contact any email or number associated with my wife, the one working with them to get this resolved, and instead cancelled the appointment. Today we just came home to this. Something that NEVER would have happened if the leather cushion covers were properly sewed back on. I guess the insurance on the couch doesn’t mean anything and they would rather wait customers out to simply buy a new one from somewhere else.If you are someone that may perhaps run into an issue I definitely wouldn’t buy from here. They WILL NOT help you and their 3rd party partners are TERRIBLE.Lost a family of customers for LIFE!-1000 stars for their customer satisfaction and care
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February 2023 by Glenn Kuper
Great help and insight from the consultant. Good price for quality furniture.
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July 2022 by Kristen Hesselgesser
Great customer service and selection. Dee was very helpful and patient with me as I made my decision on bedroom furniture. He was knowledgeable and did a great job sharing details about the furniture we were interested in purchasing. He gave us space as we looked around the store, but was always available when we needed him. Can’t wait to get our new bedroom set. Thanks for your help, Dee.
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February 2022 by Joyce Jackson
I purchased a couch in May, received it in Aug/Sept and the fabric pills like crazy. When I called they told me to buy a sweater shaver - Didn’t expect to have to shave my coach weekly! Called 3 more times and keep being told someone would call me back. . . And nothing! Very disappointed!
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December 2021 by Phil Bowden
Our salesman was Dee and he was excellent! He is very knowledgeable about Bassett products as well as with design themes in general. We appreciated all his input and guidance and felt that his concerns were centered on helping us not selling us.
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December 2021 by KarlaJo
Dee was extremely helpful without pressuring the sale. The store is set up to make shopping for furniture easy and not overwhelming. Good quality furniture, lots of options, reasonable prices. We will shop at Bassett again.
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December 2021 by Carol Anderson Sherwood
Couldn’t have been more pleased With the help and knowledge of our salesperson; Dee. Very helpful in the process of guiding us through choosing furniture to fit our room. Made the whole process fun. Thanks, Dee!
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October 2021 by Stacey Gasparovic
Great service!! Great furniture!! I’ll be going back and I would recommend it to anyone. Ryan was amazing!!
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August 2021 by Sandy Umbinetti Andrews
What a great and fun experience! Dee Samra worked with us to furnish two rooms - our family room and living room, and our order was placed today. I LOVE the results that we will enjoy soon in our home. Thank you Dee for your design skill, your professionalism, and friendliness.
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July 2021 by Jacqueline B.
If I could give a -10, I would. Save your money and purchase better quality furniture from Costco, and for a lot less money. At least Costco stands behind their products. My Bassett furniture arrived damaged in December, 2020. I was promised repeatedly that the furniture would be repaired or replaced. They keep putting me off. My expensive Benchmade chest of drawers was dropped twice to the floor in front of me, with parts flying off. My Benchmade nightstand arrived with a damp, sticky, apparently rain damaged surface- the drawers do not open and close properly. A dropped side table for the living room. A damaged leather couch. Torn leather on another couch that the repair tech painted over and called it done. This is not even all of the problems. The repair tech sent by Bassett advised me that most people only keep their furniture for 5-10 years anyway, so it didn't matter. I have been told repeatedly by the Bassett managers at the Tukwila location that they would replace the damaged and/or improperly manufactured furniture. That was 7 months ago. No contact from Bassett that is not initiated by me. Repeated promises to take care of the problems. Today the manager advised me that he will consult with the service department on Monday about ordering some parts. When I asked about the promised replacement of the damaged furniture, he repeated that he would talk to the service department about ordering some replacement parts. Uh? How about delivering the new, undamaged furniture that I ordered, and was promised to me? I have never written a bad review in my life, but I feel that I must warn others. This has been a time consuming, painful situation for me. I have attached some photi
