-
February 2024 by Sean Harris
Went in with an issue related to my new Samsung S24plus, and it was taken care of swiftly.
-
February 2024 by jonathan benecchi
Everytime I go into this store or even walk by this store the employees are either in the back and it takes them forever to get back on the floor or they are on their phones talking to someone don’t even greet me I’ve worked in the industry for a while now and this isn’t how customers should be treated. I went in to buy a watch a few months ago specifically told the representative that I did not want insurance at all and he ended up sticking it on their anyways try to back into the store so they can take it off and they tell me no they will not take it off customer care is gonna have to take it off. I will never go to this store again especially since things were added to my account without my consent
-
December 2023 by Kyle Grimes
Very poor service. Definitely want a new carrier.
-
November 2023 by zachariah ruiz
Great customer experience! Big shoutout to Demetris H. for a fantastic job! Stay blessed.
-
September 2023 by Derrick Nguyen
Beware of Gary Chow, the assistant store manager when coming to this location. I went to go to this location to add 3 new lines to my family plan and added my employer discount to the account. Gary was telling me about some promotional credits going on but he’ll have to check back in a week for them.He was telling me that with a total of 6 lines, i’d get $10 off on each line with my employer discount. Fast forward 1 month, I see that in the fine print that if you have 5+ lines, then the discount is reduced to $5 off each line instead. I understand that it’s easy to miss fine print but when I reached out to Gary about the credit’s for adding more lines, he stopped responding to me whenever I followed up after he added those lines.Overall I feel employee’s like Gary just try to lure you in with promises for deals and make me feel like I’m being scammed once I switched over with all these promises and lack of communication. This makes me regret switching over to at&t.I’d recommend you try another store or maybe another provider if this is how at&t operates.Edit: Even though I gave my employee badge in store, I received a text after 1 month that my employee discount was removed. Not a great experience having to go through the verification process again.
-
September 2023 by Clare S. Kaweesa
Jon is quick, full of solutions and devotes good time in resolving my issues
-
July 2023 by Harjot Singh
Stopped by today with some questions, Monique was super helpful and kind. She answered all my questions and assisted us in a polite and efficient manner!
-
July 2023 by Richard C.
Olivia, gave us the hook up! Wonderful customer service and a great overall experience. Will come visit her every time we need help with our ATT account.
-
May 2023 by ahmed mohamed
Kyle is a really helpful person, he is so joyful and always down to help people at all times, when I came down he helped me with a smile on his face nonstop our conversation, he is so kindhearted and amazing people like him give me hope that there is still good in the world .
-
March 2023 by Kultida Meesrikul
I was in the AT&T Westfield Southcenter store and Olivia was helping me setting up my new IPhone 14. She is very nice and friendly and helped explaining to me in the term that a non-technical person would understand. She was able to resolve my issues in a timely manner and I would definitely going back to that store again.
-
March 2023 by Desalegn Wussie
The customer service is not that much the ferst time i am goning to south mole one black person he toking other phone i am asking for the line is good or not but he ignore me and he toking phone he is disrespect me that's Why my phone 1 week not working and after that l Colling 611 they fixed
-
February 2023 by jordan salisbury
Isaiah was informative, patient and really took the time to explain all my options. Got me everything I needed. He was the only one working that day too and I didn’t feel rushed at all. Thanks again!
-
January 2023 by Geoffrey Reed
The guy who works here was totally unhelpful. Very dismissive. I have AT&T insurance for a reason, and this is not it. Started describing my problm (moisture in the usb port) and he wouldn't even look at my phone. Seemed to be annoyed for having to provide assistance.
-
January 2023 by Mike Man
helpful employees even though some are fairly new it seemed like. Were willing to help me figure out a few problems I was having with my phone
-
December 2022 by Tabitha Roberts
ERNIE, was amazing and fast got me the phone I wanted. Payments were the same as Verizon. I had no problem switching over and keeping same number. Thank you for your outstanding customer service.
