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October 2024 by Richard Sutton
Three times I've bought from the company. Three times the appliances arrived uninstallable.
1) Miele range: needs 4 prong plug. There is no mention of this when ordering
2) refrigerator: required external filter installation, but the installer was not qualified to do the work.
3) Washer/dryer: required 4 prong plug, there was no mention of this when ordering. Also needed a special plug adapter that was not ordered or included.
Also, when your appointment is scheduled they don't notify you or ask for approval of the time. You get a call 30 minutes before they arrive and hopefully you are home. This has also happened three times. You must call and ask when the appointment is.
I've now had three separate orders that could not be installed when delivered and no prior notice of the delivery time. The installers are fantastic, but the sales department is incompetent.
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July 2024 by Felis Unicia
Terrible company with no morals who will do everything in their power to mistreat their clients, as well as their loyal staff. If you purchase an appliance here, the chances that it will arrive damaged and you'll get stuck in the endless runaround of customer service is extremely high. I would humbly implore you to look for another appliance retailer. Albert Lee does NOT care about you. Don't believe their lies.
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July 2024 by D
The receptionist super friendly. The staff is knowledgeable.
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July 2024 by Jonathan Mundy
Just received delivery of my new GE Café refrigerator! We were replacing an older oddball-sized fridge and Fatemah helped us find the perfect one! Thank you so much for helping us find the right refrigerator for the kitchen!
There are a couple other older appliances that might need to be replaced soon. I'll save my time and just hit Albert Lee first.
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May 2024 by John Marth
Dispatcher needs to learn the meaning of customer service!
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May 2024 by Igor UA
wide range of Applience products available such as Whirlpool, Beko, KitchenAid, GE… ect
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February 2024 by Christopher G.
Brent J was an extremely great salesman. From the moment I walked in the doors and was looking for something specific he was there along the way to provide me great info. and his honesty earned my trust. Throughout my process of having issues with another location he was understanding, compassionate and truly made me feel valued as a customer. He was willing to do whatever it took to turn my unfortunate situation around into a positive one. He followed through on what he said. He earned my trust which is huge in a customer service industry and his transparency made me feel at ease. When I need something in the future I would definitely go back to him.
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February 2024 by Eric Olson
Would not recommend.Bought high rated washing machine. Turns out it is very loud, bangs a lot when it is in the spin cycle. Technician checked it out. That is just the way it is. Albert Lee will charge us $200 for "restocking fee" if we wanted to return it and buy a different washing machine. Very disappointed.Lesson learned. Never again.
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February 2024 by John Catton
Purchased the perfect gas range for me.Fatemeh at the South Center store in WA demonstrated her knowledge of the gas range options for the perfect fit for me - and the wife is happy with it too!Both during and after the sale, Fatemeh demonstrated her customer focus by ensuring I had the information I needed to decide on a scratch and dent, and manage delivery and receipt of the oven - even with a couple changes due to my schedule.I've purchased from Albert Lee in the past, have had good experiences, and have recommended to family and friends before.This past experience went beyond, and was actually an enjoyable shopping experience - for a gas range?.... YES, I'm surprised too :)
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January 2024 by Bill C.
EDIT *** Thank you Albert Lee for doing the right thing and taking back the dishwasher with full refund. After we called and explained the issues to our salesperson, he spoke to his manager and called us back that we could return the dishwasher. Also, thank you Kelly for your detailed response. ***** Went to Albert Lee in Southcenter for a dishwasher replacement after ours failed. We just needed something reliable and quiet so went to their Scratch & Dent inventory and picked one out. In and out in 20 minutes with our appliance. We knew when we got it that it did not have "manuals", was out of the box, and installation hardware was missing. What we didn't know and didn't find out until we got it home and started installing was that it was used and has been installed and run. It was NOT a scratch and dent, it was a used return with no knowledge of why it was returned, or assurances that everything would run correctly. There was water still in the system which spilled all over the kitchen during installation and could see soap scum in the soap dispenser. Did a test run and louder than advertised and seems to be working, but not happy with the perceived deception. Albert Lee should mention if its a Return or really a Scratch & Dent. Price was not much lower than what could be found elsewhere, but since they compare to MSRP, it appears like huge discount. We needed a quick replacement and they were closing in 30 minutes, so yes the purchase was rushed. This was our first experience with them and could very well be our last.
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December 2023 by A C H
Lovely store, spacious and helpful staffs. ?
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November 2023 by Sue L.
After researching washer and dryer sets I decided on Albert Lee Appliance because my contractor recommended them after a frustrating experience with a big box store drop and run delivery experience. It was the Saturday after Thanksgiving and I had the best help with Fatemeh Howard. She was very knowledgable, funny, trustworthy and never rushed me even though they were very busy. I placed an order for white and an hour later changed my mind to blue. I emailed her and received a reply within 15 min and a call within an hour. I was able to find a better deal at one store, though all the others were the same price as Albert Lee. Fatemeh did a price match and didn't make me feel indecisive for changing my mind.
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November 2023 by Linda
Very disappointed after having to alter our schedules and take time off for our order. We spent an hour and a half to get there and back, another hour with a good sales associate, bought a fridge and it arrived completely damaged. We asked them to make it right and they were not able to do anything. Our fridge is dead and they wanted us to wait another 3 days when the delivery person said a new one could be here tomorrow and that they prioritize dead fridges just to be told that they can’t do anything for the next 3 days. We wanted to support a different business outside of lowes and home depot but never again. The delivery people also left pieces of styrofoam all over our driveway and grass and they left a screw.
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November 2023 by Manaia Finai-Cooke
Affordable prices, found things even for my large family.
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November 2023 by Tonya McNabb
Great selection & nice delivery people.
