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January 2024 by Gordon C
Beth and Marybell and the others are Amazing
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December 2023 by Rob M
We had what was probably my favorite Zales experience today. We went in to get a new watch to wear on our Holiday trip and saw on the .Zales website that they had the “Tiffany Blue” Citizen Tsuyosa in stock. We walked in and we’re immediately welcomed by Beth, who helped make this purchase into an extremely fun experience. After second guessing my decision and trying on a few other options I settled on the Tsuyosa. Beth chatted with us as she went to work sizing, setting, and boxing my newest timepiece. All said, we had a fantastic time with Beth and are very happy with our purchase. It reminded us of the experiences we thought were lost to time and will be back. Thanks!Initial impressions of the Citizen Tsuyosa: I’m very impressed. I normally lean towards the larger divers (Citizen Promasters and Tissot Seastar 1000 in the 43-44mm range). The Tsuyosa is a 40mm case that is nice on wrist and shows like a much larger case. The clasp is the weakest part of the Tsuyosa experience and I can deal with that. Great value and nice finishes. I’m very happy.
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December 2023 by Adika Bell
I visited the Tacoma mall location and was helped by Nita Prasad. She was such an amazing person. She took her time to answer all my questions and helped me pick out the perfect gift for my wife. My wife has been going through a medical struggle recently and it was very important to find the right piece to put a smile on her face after dealing with her recovery due to this health issue. Nita provided me with exceptional service and made me feel welcomed. She even went out of her way to make a phone call to correct a mistake I made while applying for financing. She worked it out over the phone, on the spot. Its rare to find that kind of treatment these days and I really appreciate that. Thank you Nita and the other sales associates and general manager for the excellent customer service. It was a pleasure visiting this location today and finding a beautiful piece of jewelry for my wife. Im sure she will love it! Im so excited and can't wait to see her face on Christmas! I look forward to coming back to this store for future purchases. Thank you.A. Bell
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December 2023 by Mexi
When I arrived they welcomed me with open arms. Made me feel comfortable on my first purchase. Taken an hour or so for financial aid to process my form. They were there the whole time. Thank you very much. I couldn't had done this proposal without the support of Zales.
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December 2023 by Sean Ramones
I’m not a person to leave reviews but Maribel was amazing. She was so nice and helpful and never pushed anything. A lot of places I’ve been to have felt like car dealerships and I never got that feeling here. Definitely go see Maribel. She’s the best!
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December 2023 by Terrance Refour
I went in hoping to get my chains clasp fixed, unfortunately buying a new chain turned out to be a cheaper choice. Thank you to Sylvia who patiently walked me through my options and helped me save a few bucks. Always a fan of Zales!
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December 2023 by Amber Coole
Beth is our favorite person to work with when purchasing our jewelry and our inspections. We have been here multiple times over the last several years and we always look for Beth to help us.
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October 2023 by Tyler Pinkston
The staff was very friendly, helpful, and knowledgeable. They helped us with all of our needs and some. Overall, it was a very nice shopping experience. It doesn't hurt that they are located right across the way from Starbucks.
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September 2023 by Alexa Brenner
Beth was awesome!! She helped my fiancé and I get our wedding rings and was honestly the best person ever. She was so nice and fun and very helpful getting us settled with everything we needed.
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August 2023 by Dawn Nielsen
Beth was fantastic! Great customer service.
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August 2023 by Kathy Kellogg
Had a jacket put on a ring my daughter gave me. It is just beautiful.
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July 2023 by brandon mcnastypants
Went in to see about getting a ring fixed and a new one for our anniversary coming up soon and was completely ignored. one woman was helping someone, but the other one was wiping down a case, looked at us and went back to what's she was doing. After not so much as a greeting after about 3 minutes we decided to go to helzberg next door. They had amazing customer service before we even made it half way in the store. They were very patient, pleasant, did everything in their power to match my wife with a ring she fell in love with and we are picking it up tomorrow. I in no way dress like I have a lot of money, but I do make a decent living working on the snubbing side for natural gas. coming from years of customer service before I landed this line of work, I value the experience I have with anything I put my money into. knowing the struggle of having to go into work with a professional yet pleasant and welcoming Demeanor is very difficult and a challenge with issues you may have outside of work, but those are the people who I appreciate and am more then willing to spent my time and money on. Zales your team really needs to do better on the customer service aspect of the job, especially since thats 9/10th of the job and not judge based off appearance with out saying a single word to them. I see why y'all have so many 1 2 and 3 star reviews and some of your 5 star reviews kind of sus
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June 2023 by Ryan Johnson
The assistant manager Kim was extremely rude to myself and my husband. I came in and immediately she had a really bad attitude. She jumped down her sales associates throat and didn’t want to help me. She had no problem helping the white couple but because I am not white she wanted nothing to do with us. We are buying a 3k dollar ring and if it weren’t for the nice sales lady who stepped in to help I wouldn’t even spend a penny in this store. I can’t believe an assistant manager can be racist and also have extremely bad customer service. I will not recommend anyone to come shop at this zales.
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June 2023 by Kenya Thomas
Great Customer service and beautiful items...Maribel was amazing she was very personable.
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May 2023 by Susan Cook
Very, very friendly. Sweetest sales ladies.
