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January 2024 by Evan Eastxr
This would be a 1 star but thanks to Caleb he turned my experience into a 5. I went into to do a simple return but Kylee decided to dance instead of giving me the Vans family experience and provided decent customer service.
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July 2023 by Synthia Islam
Just came in to vans for the first time at The Tacoma Mall since moving from Seattle and I have to say I recieved the best and most outstanding help from and got to meet Matt as well! They’re super awesome and fun to chat with. Mel helped me so much and brought out around 7-8 pairs of shoes trying to find a good pair for me as I’ve never had a pair of vans, unfortunately they didn’t work out to my personal liking but even than I was beyond satisfied with the amount of help and kindness I got from these two associates. Definitely will be coming back and hopefully it’s for a pair of vans next time! :)
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June 2023 by Zackery Peterson
Went in around 5:30 pm on a saturday looking at shoes, store semi-busy. At least 2 workers made eye contact with me(both white males), one was already busy, the other doing nothing. A girl walks in after me, note ive been standing here waiting for some kind of assistance, then the one doing nothing looks at both the girl and i and starts talking to her and turns his back on me. Shorter fella with glasses.
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June 2023 by Chad Hubert
Friendly people! Returned a pair of shoes that I bought online with ease, really professional workers.
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June 2023 by C A.
Great service experience at this location. The associate at the counter was exceptional! They made our experience so easy. We had to exchange a pair of shoes for a different size and we also had an identical pair to return due to my wife and I ordering the exact same shoe for our granddaughters 15th birthday. The name on our receipt was Melina and I will say the service skills were amazing. She made our granddaughters birthday amazing! Thanks so much.
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December 2022 by sara jarvimaki
The store was absolutely empty this afternoon- no customers but me. There were 2 workers, one female (african American) and one male (caucasian). When asking about sizes they literally wouldnt even walk over to me. At one point the female rolled her eyes when I asked for help... is this the service we give ? Unacceptable. Cmon guys.. you are at WORK not social hour
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December 2022 by Kailee Cserna
Awesome customer service.
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December 2021 by Danielle Wilcher
My 7 year old granddaughter was given a pair of vans for Christmas, size 3. My daughter tried to exchange them for a 3 1/2 and was charged $16 for the size difference. I called and spoke with the manager who explained to me that size 3 1/2 is an adult size, even though it’s with the kids shoes. I’m taking this matter to the BBB.
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November 2021 by Jason H.
Been wearing Vans shoes for many years and would still be wearing them if customer service was still available. Walked into the Tacoma mall location and held the shoe I wanted for several minutes while 3 employees stood there and looked at each other. Yes I could of asked for assistance but I shouldn't have to either. I walked out without making a purchase. Luckily the next store I went to did the simplest customer service job of saying "Hi. Is there anything I can help you find?" This is one of the main reasons more people shop online now.
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August 2021 by Alejandro Hernandez
nice store in Tacoma mall small and friendly
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May 2021 by J M
Great selections, great customer service
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February 2021 by Nick Ramey
Staff was very helpful finding shoes, and patient/pleasant finding the right shoes that fit.
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January 2021 by RatTingle
Very nice and patient staff. I customized a skateboard there and it works amazingly. Their shoes are also very well, too. When customizing skateboards and longboards, it takes about 30 minutes to create. My friends and I browsed through other stores and came back when the skateboard was finished. Overall, a nice trip.
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January 2021 by Danielle Leighty
My 7 year old granddaughter was given a pair of vans for Christmas, size 3. My daughter tried to exchange them for a 3 1/2 and was charged $16 for the size difference. I called and spoke with the manager who explained to me that size 3 1/2 is an adult size, even though it’s with the kids shoes. I’m taking this matter to the BBB.
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January 2021 by Rxacer
Friendly staff, well stocked.
